Experience in a Service Delivery Manager, Operations Manager, or similar leadership role within a BPO, contact centre, or fast-paced operational environment.
A strong track record of leading and developing high-performing leaders and teams.
Ability to influence and coach managers to improve performance, engagement, and capability.
Strong stakeholder management skills and the confidence to build trusted relationships across all levels of the business.
Experience driving performance improvement initiatives and delivering measurable business outcomes.
A commercial mindset and the ability to connect people activities to operational performance and business objectives.
Problem-solving ability and the ability to navigate complex people challenges with confidence and professionalism.
Communication skills to influence, challenge, and support leaders effectively.
Experience using data, reporting, and operational insights to identify trends and drive action.
Organisational skills and the ability to manage multiple priorities in a fast-paced environment.
Responsibilities
Partner with operational leaders to turn business priorities into practical people solutions that drive performance, engagement, and business success.
Provide trusted advice and support leaders through people challenges.
Use data, insight, and operational experience to identify opportunities for improvement, strengthen leadership capability, and support delivery of people initiatives.
Coach and influence leaders, support organisational effectiveness and talent development, and help leaders achieve their goals while creating a positive colleague experience.
Build strong relationships across the business, influence decision-making, and support change and improvement initiatives that deliver measurable outcomes.
Help leaders build capability, improve performance, and achieve business objectives through people-focused leadership and business partnership.
Desired Qualifications
Previous experience within HR, People Partnering, talent, change, or organisational effectiveness initiatives.
What being part of the Sigma Family means for you
People Partner
📍Cape Town – Office Based
Lead Through People. Drive Business Impact.
Are you a people-focused leader with a passion for developing others, building strong stakeholder relationships, and driving business performance?
At Sigma, we're looking for a People Partner to join our People team. This opportunity is ideal for experienced Service Delivery Managers and Operations Managers with BPO experience looking to apply their leadership and coaching expertise to support business performance, strengthen capability, and deliver positive people outcomes.
Working closely with operational leaders, you'll provide practical people solutions, support key people initiatives, and help drive colleague engagement and business success, while making a meaningful impact through people-focused leadership and business partnership.
Sigma Family
💚 At Sigma, we stand out and have now been acknowledged 3 years in a row by the Sunday Times as one of the Best Places to Work - voted by our people.
Our core mission is to #ImproveEverythingAlways, with a strong focus on our people. That's why we are seeking exceptional individuals to join us and represent our clients, delivering top-tier customer service across various industries.
What being a part of the Sigma Family means for you!
📈 Career development and opportunities to apply for internal promotions following your probationary period.
🏆 Monthly, Quarterly and Annual awards with marvelous prizes.
💆♀️ Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.
🌳 Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.
📁 Medical Insurance – Covers doctor visits, optometrist appointments and dental assistance, funeral cover, Group Life Cover.
🍕Fuel Up & Connect- Our Food Trucks are here with healthy bites and comfort treats to keep you energized and smiling all day!
💅💪Pamper Yourself-Visit our unisex Beauty Parlor for brow threading, nails, lashes, waxing and lovely full body massages. Because feeling fabulous is part of the journey!
💖Your Health Matters-We have a nurse on-site to assist with any female health-related queries, support when you need it most.
🤓 Your Vision, Our Mission, All Done Where You Work- We’re bringing eye care to you! From eye testing to trendy spectacles, it all happens onsite for your convenience!
🚗 Transportation Benefits – Accommodate making your traveling journey to work easier with the amazing shuttle services that we offer our employees.
💻 Join communities and collaborate with your colleagues on our internal Social Media platform.
💙 The opportunity to be a part of an equal, diverse, and inclusive workplace – all amazing people are welcome in the Sigma Family.
A bit more about the Opportunity...
What Your Day-to-Day Will Look Like:
You'll spend your time partnering with operational leaders to turn business priorities into practical people solutions that drive performance, engagement, and business success. Working closely with stakeholders, you'll provide trusted advice, support leaders through people challenges, and help build high-performing teams capable of delivering exceptional results.
As a key partner to the business, you'll use data, insight, and your operational experience to identify opportunities for improvement, strengthen leadership capability, and support the delivery of people initiatives. From coaching and influencing leaders to supporting organisational effectiveness and talent development, you'll play an important role in helping leaders achieve their goals while creating a positive and engaging colleague experience.
As a trusted ambassador for Sigma's people agenda, you'll build strong relationships across the business, influence decision-making, and support change and improvement initiatives that deliver measurable outcomes. By combining commercial and operational awareness with a people-focused approach, you'll help leaders build capability, improve performance, and make a meaningful impact through people-focused leadership and business partnership.
What amazing People will bring to the role
What Amazing People Bring to the Role..
You're an experienced Service Delivery Manager or Operations Manager with a passion for people, performance, and driving business results. You've successfully led large operational teams, developed leaders, improved performance, and influenced stakeholders at all levels. Now you're looking for an opportunity to use those skills in a broader role where you can shape people strategies, build capability, and support business growth.
You'll ideally bring:
Experience in a Service Delivery Manager, Operations Manager, or similar leadership role within a BPO, contact centre, or fast-paced operational environment.
A strong track record of leading and developing high-performing leaders and teams.
The ability to influence and coach managers to improve performance, engagement, and capability.
Strong stakeholder management skills, with the confidence to build trusted relationships across all levels of the business.
Experience driving performance improvement initiatives and delivering measurable business outcomes.
A commercial mindset with the ability to connect people activities to operational performance and business objectives.
Strong problem-solving skills and the ability to navigate complex people challenges with confidence and professionalism.
Excellent communication skills, with the ability to influence, challenge, and support leaders effectively.
Experience using data, reporting, and operational insights to identify trends and drive action.
Strong organisational skills, with the ability to manage multiple priorities in a fast-paced environment.
Previous experience within HR, People Partnering, talent, change, or organisational effectiveness initiatives would be advantageous.
Why This Role?
This isn't just another People Partner role.
It's an opportunity for a successful Service Delivery Manager or Operations Manager to leverage their leadership, operational, and people expertise in a broader business-facing role, helping leaders improve performance, build capability, and create high-performing teams.
If you're ready to influence business outcomes through people-focused solutions, build strong partnerships, and make a meaningful impact across the organisation, we'd love to hear from you.
Join the Sigma Family.
📩 Apply today and help us #ImproveEverythingAlways.