Food & Beverage Operations Management·Updated on Nov 14·
Full-timeSingaporeNo salary listedIn-person
About the Job
Requirements
A minimum of 2 years of experience in a similar capacity.
A good command of English.
Experience with Microsoft Office.
Strong administrative, analytical, troubleshooting, and decision-making skills.
The ability to work independently and develop proactive, rational solutions under pressure.
The ability to establish and maintain effective working relationships with hotel staff, clients, and vendors.
Responsibilities
Assist in leading the banquet team efficiently with respect to costs and expenses while delivering high quality and driving revenue and profit.
Oversee the organization and execution of all types of banquet events.
Conduct shift briefings to delegate tasks and share relevant information with colleagues and part-time staff.
Supervise team members on shift and ensure they are well-groomed, properly attired, and adhere to hotel service standards.
Ensure function rooms, operating equipment, service areas, and storage areas are maintained in proper working condition.
Interact with guests, promptly address feedback, and implement improvements to enhance guest satisfaction.
Build effective working relationships and communications with the culinary team and other departments.
Oversee the setup and service of contracted functions by briefing servers and coordinating event timing.
Comply with hotel rules and regulations, including fire safety, hygiene, and HACCP requirements.
SCOPE
Reporting to the Banquet Manager, the Banquet Supervisor is responsible for supervising the successful organization, preparation, and execution of all types of banquet events. The incumbent will provide full support to ensure that the Banquet Service Department operates as a successful and independent profit centre, executing all functions efficiently to maximize guest satisfaction through effective planning, organization, and control of administrative and operational tasks.
Assist in leading the banquet team efficiently in costs and expenses, constantly delivering the highest quality as well as driving high top line revenue and profit.
Oversee and ensure the successful organizing and execution of all types of banquet events.
Conduct shift briefings to delegate, update and disseminate relevant information to colleagues and part-timers.
Supervise the team members on shift. Ensuring that they are well groomed and properly attired to ensure strict adherence to Hotel's standards of quality service
Ensure function rooms, operating equipment, service and storage areas are well-maintained and in good and proper working conditions.
Interact with guests and address guest feedback promptly and implement improvements to enhance overall satisfaction.
Build close working relationship and effective communications with culinary team and other departments
Directly oversee the actual set-up and services of contracted functions by giving specific information to servers, by coordinating the timings of event and to ensure success of each function
Strictly adhere to all rules & regulations within the hotel including hotel’s policy on fire and safety as well as hygiene regulations including HACCP.
Warm, pleasant, friendly and confident, with good interpersonal skills.
Possess good command of English
Minimum 2 years’ experience in a similar capacity.
Positive attitude and team player with ability to work independently, thrive under pressure in challenging circumstances and come up with proactive, rational solutions.
Ability to establish and retain effective working relationships with hotel staff and clients/vendors.
Experience with MS Office with strong administrative, analytical, trouble-shooting and decision-making skills.