Customer Experience Professional

Job Description:

Commercial Responsibilities:

Responsible for end-to-end commercial activities done as part of Order-To-Cash process: i.e. validation and booking of affiliate orders, transfer pricing review, providing status updates, raising commercial invoices, billing master sheet update, reconciliation with hours / expenses / order, strong alignment with all relevant internal functions as part of the end-to-end customer experience.

• Raising commercial invoices for GES business.
• Review of revenue generation v/s pulse on weekly basis
• Updating master sheet to review total revenue & outstanding dues
• Creating and keeping regular updates of GES commercial MIS data files.
• Minimizing AR by taking initiatives to effectively reduce outstanding receivables.
• Perform operational performance reviews with the internal stakeholders, supports improvement plan, invoice automation, work pack description, etc.
• Taking accountability for the entire process from project initiation through to revenue generation, ensuring accuracy and compliance at every stage. 
• Stay connected with the business team to quickly solve any problems related to commercial issues.
• Timely resolution of audit queries (internal & external)
• Internal controls and compliances to SEZ, EDPMS, RBI, STPI requirements
• Develop control mechanism to review performance of auto-billing set-up, build checks to ensure accuracy and completeness of billing

Qualification:

Commerce graduate with +3 years of experience; MCom / MBA in commercial, order management, finance or supply chain domains.

Strong knowledge of Business Finance or Commercial.

Hands on practical experience on SAP and MS Excel is a must.

Personal characteristics:

• Strong written & oral professional communication skills
• Good analytical skills demonstrating knowledge and experience in supporting the business
• Customer oriented to effectively support the organization 
• Ability to identify & resolve business problems with a sense of urgency 
• Team player with ability to work in a cross functional environment 
• Highly interested in process improvements & bringing value add to the business 
• Ability to adapt & adjust to a changing environment 
• Capability to analyze data as well as present a precise clear picture 
  
   

Location – Hadapsar, India

Working Model – Hybrid (4 days in office, 1 day work from home)

Your role will also include overseeing, supervising and reviewing tasks performed by team members to ensure effective execution of work; managing end‑to‑end processes and projects for both internal and external clients with responsibility for timely and accurate delivery; issuing clear instructions and directions to team members on tasks to be performed; and mentoring and guiding junior colleagues to support their skill development, professional growth, and overall success.”