Field Sales Account Manager @ The RealReal

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods. Through our work, we are committed to contributing to a sustainable future, both for fashion and for our employees. Authenticity is a core component of our business; we value it in our products and we celebrate it across our teams by encouraging every TRR employee to bring their REAL authentic selves to work each day. We’re hiring, and we’d love for you to join our dynamic team!

Our team is growing at The RealReal, and we’re seeking experienced salespeople to help drive repeat consignment business. The Account Luxury Manager (ALM) is an Outside Sales role that drives repeat business by acquiring consigned items from our existing clients within an assigned territory. If you’re customer-obsessed and self-motivated to “win” in an in-home appointment based, quota-driven sales environment, this could be the perfect fit!

What You Get To Do Every Day

Connect with established clients to re-engage and drive consignment activity through daily outreach and in-home appointments
Follow up on leads generated by marketing team
Leverage strong consignor relationships to gain referrals for new business
Procure consigned goods from clients and ship to ecommerce centers on their behalf
Outreach daily to existing clients
Provide an outstanding client experience
Review contract with clients
Set pricing expectations through deep knowledge of luxury, while utilizing internal tools and resources
Partner with Consignor Relations team to proactively resolve client issues or concerns
Regularly spend more than 70% in the field building client relationships and acquiring consigned items
Other duties as required

What You Bring To The Role

Minimum Requirements

2+ years direct sales experience with a proven track record for success in a performance-based sales or business development role
Ability to quickly build rapport and establish trust and credibility with clients
Ability to commit to 40 hours per week and occasionally work off-hours as required by clientele
Self-motivation and drive to achieve results
Stellar communication skills – both written and verbal; Ability to effectively interface with sophisticated clientele and adapt communication style to suit the target audience
Proven ability to build lasting relationships with clients and colleagues
Self-motivated, proactive, dedicated, and results-oriented with a strong ability to work independently in a fast-paced work environment
Strong organizational and follow-up skills
Team-focused mentality with a passion for collaboration
A solutions-focused mentality with a growth mindset
Adaptability and openness to change
Highly coachable with an eagerness to learn
Must live and regularly meet with clients in person anywhere within assigned territory
A current, valid driver’s license (except in Manhattan, Brooklyn, and Chicago markets)
Car insurance that meets or exceeds local requirements
A satisfactory Motor Vehicle Record (MVR)
Ability to travel more than 70% within designated market
Ability to lift and move up to 25 lbs

Preferred Requirements

Previous experience selling luxury goods and/or services
Account management experience
Existing book of clients
Proficiency with technological tools including Salesforce or a CRM of similar caliber and G-suite
Ability to discuss and advise customers on general fashion trends and developments in the luxury market

Compensation | Benefits | Perks

Base salary plus uncapped commission
$1,500/month commission + additional $500 bonus potential (at target) - top performers earning over $2,500/month
Annual Elite Club Trip for top performers
Monthly sales competitions (i.e. cash | prizes | site credit | stock)
Employee Stock Purchase Plan (purchase stock at discounted rates)
401K (with company matching up to $1000)
Medical, Dental & Vision Insurance
Paid parental leave
Unlimited Discretionary Time Off (DTO) & 9 Paid Holidays
Applicable in NY and CA only: Up to 40 hours of paid time off is available to cover missed shifts following a positive COVID-19 diagnosis

The expected salary range for this role is $50,000 - $60,000. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

GHR8668 #LI-LZ49 #LI-Hybrid

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 30 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women’s and men’s fashion, fine jewelry and watches, art and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our twelve shoppable stores, customers can sell, meet with our experts and receive free valuations.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Compensation Overview

6 month growth

1 year growth

2 year growth