Atlassian Business Process Consultant

Atlassian Business Process Consultant (m/f/d)

Berlin, Zielona Gora, Hybrid or remote

The SWISS KRONO Group is one of the world's leading manufacturers of wood-based materials and stands for sustainable and innovative solutions in the fields of interiors, flooring and building materials. Founded in 1966 as a family-owned company, the Group now employs around 5,000 people at ten production sites in eight countries around the globe.

Our headquarters are located in Lucerne, Switzerland. In our international environment you can develop your personal strengths and advance professionally.

We focus on the best - for our employees and customers.

This is how we create wood in top form.

SWISS KRONO is advancing its journey to enhance the maturity of its global IT organization. Atlassian applications are a key enabler, driving collaboration with business stakeholders, streamlining processes, and delivering comprehensive insights into our IT landscape. In this role, you will provide expert consultancy for our Atlassian environment and actively contribute to both operational excellence and strategic initiatives.

Key Responsibilities

• Deliver and implement projects in Jira in collaboration with the Product Owner.
• Design and implement ITSM processes within Jira Service Management, Jira Core & Assets (Cloud).
• Develop workflows, automation rules, dashboards, and reports tailored to business needs.
• Build and deploy Rovo-based features.
• Administer and maintain Jira and Confluence instances, ensuring performance, user experience, and scalability.
• Support teams in adopting Jira and Confluence for project management and knowledge sharing.
• Manage user permissions, roles, and integrations with other systems.
• Provide training and best practices to stakeholders.

Qualifications

• Strong knowledge of Atlassian Cloud ecosystem.
• Ability to translate business requirements into technical solutions.
• Hands-on experience implementing ITSM processes.
• Proven experience as a Jira and Confluence Administrator.
• Proven experience of integrating Jira with other applications (cloud and on-premise).
• ITIL 4/5 certification.
• Experience with processes in multinational companies is a plus.
• English (B2 or higher), German/Polish is a plus.
• Familiarity with Agile and project management methodologies.
• Excellent communication and stakeholder management skills.

We look forward to hearing from you!

Welcome to the SWISS KRONO family. Challenging tasks in a successful international company, a multicultural working environment, flat hierarchies and excellent development opportunities are waiting for you here.

Interested in this challenge?

We are happy to receive your application including your salary expectations and potential starting date.

For any questions, feel free to get in contact:

DE: Thomas Gründling

Recruitment Manager @ SWISS KRONO Tec GmbH

+49 160 9035 2628

PL: Emilia Dauksza

HR Business Partner @ SWISS KRONO GLOBAL SERVICES sp. z.o.o.

+48 695 017 302