Business Operations/ Resource Management Leader

Our Mission

NewRocket, a global, full-service Elite ServiceNow partner, helps top enterprise leaders solve their toughest business problems and navigate change with confidence. Our mission it to go beyond, creating meaningful experiences for our employees and customers.  Our vision is to be the go-to ServiceNow Guide, creating extraordinary results, with ServiceNow.

NewRocket has been awardedthe “2024 BEST Award”, “2024 ServiceNow Customer & Industry Workflows Delivery Success Partner (CIWF)”, “2023 ServiceNow Worldwide Customer Workflow Partner of the Year” and “2023 ServiceNow Creator Workflow Partner of the Year”. We are #GoingBeyond  

Come join our Crew!

Our Approach to Work

At NewRocket, people are not just the backbone; they're the heartbeat. We champion diversity, celebrate creativity, and embrace the uniqueness each person brings to the table. Here, it's not just about a job; it's about fostering a healthy work-life balance, creating a culture that thrives on collaboration and innovation, and supporting professional growth for individuals and teams.

We believe in creating meaningful experiences, not just for our clients but for every member of our crew. Your voice matters, your growth matters, and you matter. Join us for a journey where your uniqueness is not only recognized but celebrated, and together, let's create something extraordinary!

Your Career

The Resource Management is a senior leadership role responsible for overseeing all aspects of resource management across the organization. This includes the strategic planning, allocation, optimization, and tracking of resources to ensure efficient operations, successful project start-up, delivery, and alignment with organizational goals. The role will collaborate with executive leadership, project managers, department heads, and other key stakeholders to maximize resource utilization, drive continuous improvement, and support business growth

Your Impact

 • Strategic Resource Planning & Allocation • Develop and implement enterprise-wide resource management strategies, policies, and processes

• Collaborate with project managers, department leaders, talent acquisition, and HR to identify current and future resource requirements

 • Lead resource capacity planning and forecasting, including skills gap analysis and bench management

• Develop and maintain contingency plans for resource shortages or surpluses

• Resource Utilization & Optimization

• Oversee centralized resource scheduling systems to ensure accurate tracking of assignments and availability

• Monitor, analyze, and report on resource utilization trends and ensure utilization goals are being met

• Proactively identify and resolve bottlenecks, conflicts, or imbalances

• Proactively rotate resources across projects • Drive continuous improvement initiatives to enhance resource management tools, systems, and processes

• Cross-Functional Collaboration & Stakeholder Management

 • Partner with HR and Talent Acquisition to support workforce planning, recruitment, onboarding, and development.

 • Communicate resource status, risks, and recommendations to senior leadership and stakeholders.

• Influence and collaborate across all organizational levels to align resource management with business goals.

• Compliance & Reporting • Prepare and present reports on resource utilization, capacity, and risks for executive decision-making

 • Leverage data and analytics to drive actions and behavior

• Ensure compliance and use of organizational systems and policies, within the company 

• Stay current with industry trends, best practices, and emerging technologies, especially around AI to automate and continually improve the process

Education and Certifications:

• Bachelor’s degree in business administration, Engineering, Project Management, Human Resources, or a related field (Master’s degree preferred) 
•  7+ years of progressive experience in resource management or related roles, with at least 3 years in a leadership capacity
•   Demonstrated expertise in resource planning, capacity management, and workforce optimization across complex, multi-project environments 
• Strong analytical, organizational, and problem-solving skills, with proficiency in resource management and project management tools (e.g., MS Project, Excel, MS D365, etc.)
•  Exceptional communication and interpersonal skills, with the ability to influence and collaborate across all organizational levels
•  Proven ability to lead, motivate, and develop high-performing teams
•  High degree of integrity, adaptability, and resilience in navigating complex scenarios and driving change

Key Competencies

• Strategic thinking and planning

• Leadership and team development

• Data-driven decision-making

 • Negotiation and conflict resolution

 • Analytical approach

• Change management

• Continuous improvement mindse

We Take Care of Our People 

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact [email protected]