Personal Banker

Job Description

To proactively manage a portfolio of retail clients by providing comprehensive, relationship-based banking solutions.

Key Responsibilities

• Build, maintain, and strengthen long-term customer relationships through exceptional service delivery, ensuring high levels of customer satisfaction, retention, and referral generation.

• Guide customers through the Bank's products and services, providing clear information on lending solutions, account requirements, and banking processes while ensuring compliance with applicable policies and procedures.

• Conduct comprehensive financial needs assessments for new and existing customers to identify suitable banking solutions that align with their financial goals and priorities.

• Proactively identify and execute cross-selling and up-selling opportunities across the Bank's product suite to deepen customer relationships and maximize portfolio value.

• Drive deposit mobilization by growing savings, current, fixed deposit, and investment portfolios, ensuring the achievement of assigned liability and revenue targets.

• Actively manage and grow an assigned customer portfolio, maximizing revenue through product penetration and relationship expansion while maintaining sound risk management and portfolio quality standards.

• Identify and acquire new-to-bank customers through business development activities, market networking, and customer referrals to support portfolio growth objectives.

Qualifications

• University Degree

Additional Information

Behavioural Competencies:

• Checking Things
• Convincing People
• Developing Expertise
• Developing Strategies
• Embracing Change
• Establishing Rapport
• Examining Information
• Exploring Possibilities
• Following Procedures
• Generating Ideas
• Impressing People
• Interacting with People
• Inviting Feedback
• Meeting Timescales
• Pursuing Goals
• Seizing Opportunities
• Showing Composure
• Taking Action
• Team Working
• Thinking Positively

Technical Competencies:

• Application & Submission Verification (Consumer Banking)
• Banking Process & Procedures
• Client Acceptance & Review
• Customer Understanding (Consumer Banking)
• Processing
• Product Knowledge (Consumer Banking)