Dental Patient Treatment Coordinator - Bilingual English/Spanish

This is a six month fixed-term, full time position (M-F).

Since 1897, the Herman Ostrow School of Dentistry has shaped talented students into outstanding dentists and dental hygienists. Our challenging clinical education and our expert faculty members provide future oral health professionals with the skills they need in order to become the best. Dentists and dental hygienists are consistently viewed as some of the most trusted and respected professionals that serve the public, and our graduates are part of the reason. The Herman Ostrow School of Dentistry not only educates excellent clinicians but also produces professionals who earn their patients’ trust with unyielding commitment to exemplary ethical standards.

USC's Herman Ostrow School of Dentistry is seeking a Bilingual English/Spanish Dental Patient Treatment Coordinator to join the Advanced Orthodontics treatment clinic!

The Dental Patient Treatment Coordinator performs a variety of tasks associated with the computerized dental management system, such as patient registration, insurance authorization and/or verification, and patient scheduling. The Treatment Coordinator will work closely with patients and Ortho Residents to start and continue each patient's orthodontic treatment. Also, schedules patient appointments and monitors patient flow. Communicates procedures and policies answers any questions, and explains orthodontic general concepts to parents. Translates treatments plans for Spanish speakers.

Job Accountabilities:

• Directs patients about appropriate dental care treatment using defined policies and procedures. Monitors progress of patient treatment according to authorized sequential treatment plans and ensures appropriate scheduling accordingly. Works with dentists and patients to initiate care, continue existing care, explain treatment plans, and arrange payment and treatment contracts.
• Prepares and maintains student dentist, resident dentist, and dentist schedules, and assists with scheduling changes, according to patient care form.
• Registers patients and/or edits registration and dental records. Follow guidelines to set up patient's dental chart.
• Ensures routine patient contact remarks are updated in the electronic health record.
• Verifies all insurance utilizing telephone contacts and web inquiries. Determines if patients' insurance is contracted with USC and determines and collects co-pays. Works with patients who require financing to obtain or design financing, payroll deduction, payment plans, etc. Works with insurance companies to resolve billing and coverage issues and provides pricing to patients.
• Ensures required pre-authorizations of service are obtained.
• Ensures patients' rights to privacy, safety, and confidentiality are maintained in accordance with HIPAA regulations, and with all policies and procedures.
• Maintains a safe environment in accordance with compliance standards, policies, and safety regulations.
• Communicates procedures and policies, and answers questions for patients/parents in the ortho teaching clinic.
• Explains treatment concepts and translates treatment plans for Spanish speaking parents and patients.
• Accepts payments for treatment and posts correct accounts.
• Ensures the cash drawer of payments is balanced each day.
• Secures understanding of financial questions by reviewing the patient ledger before providing information.
  

Preferred Qualifications:

• 3 years of past work experience in patient/family communication in a front office dental and/or orthodontic position.
• Demonstrated excellent bilingual skills in English and Spanish (written and verbal).
• Demonstrated excellent verbal communication and telephone skills with patients and family members of all ages.
• Demonstrated ability to multi-task
• Demonstrated team-oriented and collaborative work style
• Basic knowledge of financial charges and payment functions.
  

The Trojan Family Rewards:

We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families including. For more information please visit http://benefits.usc.edu

This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans!

As an equal opportunity employer, USC values and promotes diversity, equity, and inclusion in the workplace. The work culture thrives on mutual respect, trust, and constructive collaboration amongst all its members.

USC has great minds that transform the world with their talents and research. Will you be one? Join us!

FIGHT ON!

The hourly rate range for this position is $20.43 - $23.00/hr. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. 

Minimum Education: High school or equivalent
Minimum Experience: 2 years
Minimum Field of Expertise: Demonstrated experience in dental management and dental secretarial assistance. Working knowledge of HIPAA compliance. Demonstrated excellent interpersonal customer service, and telephone skills. Demonstrated ability to multi-task. Working knowledge of dental terminology and PPO and Denti-Cal and health insurance. Ability to work scheduled evening and weekend shifts. Demonstrated team-oriented and collaborative work style. Demonstrated experience in a high volume, fast paced environment.

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to theBackground Screening Policy Appendix Dfor specific employment screen implications for the position for which you are applying. 

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at [email protected]. Inquiries will be treated as confidential to the extent permitted by law.

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If you are a current USC employee, please apply to this  USC job posting in Workday by copying and pasting this link into your browser:

https://wd5.myworkday.com/usc/d/inst/1$9925/9925$156781.htmld