Night Butler Services Agent - PBX/Switchboard, Pre-Opening

Night Butler Services Agent

Coming soon to the heart of Mayfair, The St. Regis London marks the brand's prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies 'Live Exquisite'-a celebration of London's pioneering and glamorous lifestyle for the Luminaries of the world.

As Night Butler Services Agent, you will be the central point of contact for all guest communications overnight, delivering a seamless and highly personalised experience while managing requests with warmth, discretion and efficiency. Working closely with the Butler team and Front Office, you will coordinate requests, maintain accurate guest records and ensure a calm, professional presence throughout the night, consistently upholding St.Regis luxury service standards.

Key Responsibilities

• Act as the primary contact for all overnight guest communications, including calls, messages and service requests
• Respond to guest requests promptly, ensuring efficient coordination and follow‑through to completion
• Liaise with Butler Services, Front Office, Housekeeping and other departments to fulfil guest needs
• Process wake‑up calls and manage overnight communication requests accurately
• Maintain and update guest preferences and service records to support personalised experiences
• Provide accurate information regarding hotel services, amenities and local recommendations
• Support basic guest account enquiries and billing requests where required
• Monitor overnight operations and maintain a calm, reassuring presence
• Ensure all guest interactions reflect St.Regis service standards and brand expectations
• Maintain confidentiality of guest information and company data at all times
• Prepare clear and accurate handovers for the day team

Core Competencies

We are seeking a polished and dependable professional who demonstrates discretion, efficiency and a passion for luxury hospitality. You should have:

• Previous experience in Front Office, Butler Services, Guest Services or operator roles, ideally within a luxury hotel
• Strong understanding of personalised guest service and luxury hospitality standards
• Excellent verbal and written communication skills with confident telephone etiquette
• Ability to work independently and remain composed during overnight shifts
• Strong organisational skills and attention to detail
• A proactive mindset, anticipating guest needs and ensuring timely resolution of requests
• High level of integrity, discretion and confidentiality
• Impeccable personal presentation aligned with luxury brand standards
• A collaborative approach, working seamlessly across departments
• Confident use of hotel systems and guest communication platforms

At The St. Regis London, our Hosts are the heartbeat of our legacy of exceptional service. In honour of your dedication, we offer a curated collection of benefits designed to support and elevate your journey with us.

Financial Rewards

• Competitive salary designed to recognise excellence
• Workplace pension
• Company sick pay
• Additional holiday allowance
• Access to BenefitHub's exclusive retail, wellness and travel privileges
• Friends & Family preferred rates at Marriott hotels worldwide

Career Development

• Clear pathway for internal promotions and transfers
• Cross-department training to refine your craft and broaden your expertise
• Expert-led development programmes
• Continuous learning through structured programmes
• Premium e-learning platform access
• Be part of an exclusive pre-opening experience shaping the future of the property

Wellbeing Support

• Employee Assistance Programme
• Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine.
• Food & Beverage discounts across Marriott properties
• Year-round wellbeing initiatives and wellness activities

Recognition & Appreciation

• Award programmes celebrating exceptional performance
• The Astor Awards
• Distinctive Moments celebration
• Long service awards
• Key life moments celebrated - birthday, anniversaries, personal milestones and achievements
• Vibrant social calendar with team events and engagement activities

*Terms and Conditions Apply

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.