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Hypori

Secure virtual mobile infrastructure for BYOD

Technical Account Manager - Commercial

Implementation & Technical Account ManagementConfirmed live in the last 24 hours
Full-timeRemote in USA

About the Job

Requirements

  • Have 5 or more years of experience in technical account management, solutions engineering, or a similar post-sale technical role in B2B SaaS or cybersecurity.
  • Have hands-on experience with enterprise IT and security, including identity and access management (single sign-on, Security Assertion Markup Language, and multi-factor authentication), networking, and Linux or Windows administration.
  • Have experience deploying or supporting cloud-based solutions on Amazon Web Services, Microsoft Azure, or government cloud environments.
  • Have a track record of managing escalations across a portfolio of enterprise or government accounts.
  • Be able to explain technical topics clearly to administrators, security teams, and executives.
  • Be proficient with Salesforce, Jira, and Confluence.
  • Be authorized to work in the United States without visa sponsorship.

Responsibilities

  • Serve as the primary technical point of contact and trusted advisor for an assigned portfolio of federal and commercial customers.
  • Guide customers through deployment, configuration, and onboarding across cloud, on-premises, and hybrid environments.
  • Advise on identity and access integration, including single sign-on, Security Assertion Markup Language, personal identity verification/common access card, and directory services, along with app delivery, device policies, and network configuration.
  • Own technical escalations, working with Support, Engineering, and Product to drive issues to resolution and keep customers informed throughout.
  • Lead technical check-ins, platform health reviews, and the technical portion of quarterly business reviews alongside the Customer Success Manager.
  • Monitor usage and environment health to spot risk early, and recommend optimizations that drive adoption.
  • Provide the configuration evidence and documentation security officers need for authorization to operate, accreditation, and compliance reviews.
  • Plan and coordinate upgrades and new releases within each customer’s change control process.
  • Train customer administrators and systems integrator staff so their teams become self-sufficient.
  • Bring customer feature requests and technical feedback to Product and Engineering, and advocate for what customers need.
  • Identify expansion opportunities and support renewals with Customer Success and Sales.
  • Build reusable assets such as runbooks, deployment guides, and knowledge base articles.

Desired Qualifications

  • Have experience supporting the Department of War, Intelligence Community, or federal civilian agencies.
  • Have familiarity with Federal Risk and Authorization Management Program, National Institute of Standards and Technology Special Publication 800-53, Defense Information Systems Agency Security Technical Implementation Guides, Department of Defense Zero Trust, or Cybersecurity Maturity Model Certification.
  • Have experience with mobile, bring your own device, virtual desktop infrastructure, mobile device management such as Intune or Workspace ONE, or zero trust deployments.
  • Have security or cloud certifications such as Security+, Certified Information Systems Security Professional, Amazon Web Services, or Microsoft Azure.
  • Have experience at a high-growth software-as-a-service company.

About the Company

Hypori

Secure virtual mobile infrastructure for BYOD

Hypori provides secure mobile infrastructure solutions for enterprises, focusing on protecting data on mobile devices. Its core offering is a virtual mobile infrastructure (VMI) that creates a separate, encrypted workspace on a device so corporate data never resides on the device itself. The platform supports PKI-based multi-factor authentication, complies with HIPAA, PCI DSS, and FISMA, and can be deployed on-premise or as hosted services, integrating with Active Directory and LDAP. It includes an admin console for real-time monitoring and, by enabling BYOD, helps healthcare, finance, and government sectors manage mobile security without sacrificing usability.

Company size
51-200
Company stage
Series B
Total funding
$68.9M
Headquarters
Reston, VA
Founded
2021

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