University of Vermont Health
Academic health network in Vermont
Manager of Case Management
Full-Time
$51.31 - $76.97/hr
Mid
Bachelor's, Associate's
Berlin, VT, USA
In Person
Relocation assistance is available.
About the job
Requirements
- An Associate Degree in Nursing from an accredited institution is required.
- An active, unrestricted State of Vermont Registered Nurse license is required.
- Case Management certification from a national accrediting body, such as Certified Case Manager, is required within the timeframe determined by the employee’s eligibility pathway to sit for the exam.
- At least 3 years of clinical setting, direct patient contact, and healthcare or other human services experience is required.
- Knowledge of advanced case management and care coordination, discharge planning, transitions of care, clinical pathways, patient populations, and care across the continuum is required.
- Knowledge of Centers for Medicare & Medicaid Services, Joint Commission, and payer requirements is required.
- Knowledge of healthcare policy, reimbursement, and utilization management intersections with case management is required.
- Ability to manage complex, high-risk patient cases, ambiguity, risk, and competing priorities is required.
- Ability to use data, metrics, benchmarking, and performance targets to support decision-making and quality improvement is required.
- Strong interdisciplinary communication, negotiation, conflict resolution, patient and family communication, and motivational interviewing skills are required.
Responsibilities
- Provide leadership, oversight, and accountability for the overall performance of the Case Management program.
- Ensure adequate resources, efficient operations, and compliance with current policies and procedures.
- Develop and manage the department budget.
- Plan, direct, and coordinate clinical resource management systems aligned with organizational strategy.
- Lead a team responsible for complex care coordination across inpatient units and the Emergency Department, including assessment, discharge planning, transitions of care, utilization management collaborations, and interdisciplinary collaboration.
- Provide mentorship and escalation support for complex cases.
- Monitor quality and customer service and advance team development.
- Drive operational efficiency and support patient flow as a throughput expert.
- Lead process improvements, implement innovative solutions, and use data to inform decision-making.
- Manage resource allocation, staffing optimization, throughput, length-of-stay reduction, efficiency improvement, and high-volume workflow environments.
- Reduce readmissions, delays, and avoidable utilization while focusing on patient outcomes, experience, and safety.
Desired Qualifications
- Higher post-secondary education, including a Bachelor of Science in Nursing, is preferred for leadership roles.
- At least 5 years of clinical setting, direct patient contact, and healthcare or other human services experience is preferred.
- Leadership experience is preferred.
About the company
The University of Vermont Health Network is a nonprofit academic health system serving patients across Vermont and northern New York. Its member organizations provide hospital care, specialty medicine, primary care, rehabilitation and community health services, with Central Vermont Medical Center represented by the stored company domain and careers scope. The network connects clinical care with the University of Vermont’s academic medicine environment. This framing preserves the broader employer identity while documenting the specific member organization attached to the record.
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