Abuse Product Manager
Amazon
Abuse Product Manager
Amazon
Sells products online and rents cloud computing
Product Managers are the builders in Amazon. They own developing new features, tools, processes, and businesses for our customers, and scaling them to serve hundreds of millions of customers. PMs are focused on understanding the needs (stated or unstated) of customers, sellers, and our business and coming up with creative and often solutions to serve these needs. Think of any feature on Amazon that you like e.g. ‘Secured Delivery’, ‘Prime’, 'Easy Returns' - all these were built by product managers.
Amazon’s vision is to be ‘earth’s most customer centric company’ and being able to return products is an important trust-builder. However, it is also a costly process to execute, and with the added challenge of bad actors abusing the returns and rejects policies, it becomes an area of high judgment decisions and careful experimentations.
Key job responsibilities
- The PM will have end to end ownership of driving financial sustainability of returns by optimizing processes to reduce cost of good returns and launching initiatives, targeted and universal, to reduce associated abuse and misuse of return and rejects policies.
- The work will include identifying such opportunities, defining and designing solutions (and their architecture), getting leadership buy-in, prioritization of resources, delivering the project in partnership with tech teams and measuring impact.
- This role requires working closely with stakeholders from LATAM/WW teams such as Operations, Machine Learning, Last Mile, etc. to innovate and deliver forward looking initiatives which while making returns increasingly cost-effective, also improves the returns CX of good customers.
- Experience in product or program management, product marketing, business development or technology
- Master's degree or equivalent
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience with feature delivery and tradeoffs of a product
- Experience as a product manager or owner
- Experience owning technology products
- Experience in influencing senior leadership through data driven insights
- Experience working across functional teams and senior stakeholders
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
null
Amazon runs the largest online store in the United States and rents cloud computing to businesses and governments through Amazon Web Services. AWS pioneered renting computing power over the internet, and Amazon built its own delivery network to get orders to customers quickly. Shoppers buy from Amazon and from independent sellers on its store, and Prime members pay a subscription for fast free shipping, streaming video and music, and other perks. AWS rents out computing power, storage, databases, and AI tools so companies can run software without owning servers, and Amazon also makes Kindle e-readers and Echo speakers with the Alexa assistant. Jeff Bezos founded Amazon in 1994, and it is based in Seattle, Washington.
Explore more opportunities at Amazon