Full-Time
Tech Support Coordinator
Hybrid
Posted on 11/16/2024
KnowBe4
1,001-5,000 employees
Security awareness training and phishing simulations
Entry, Junior
Clearwater, FL, USA
Hybrid position; candidates from the greater Tampa Bay area are also considered.
- 2 year degree preferred
- Experience with Gmail and Google Docs
- Experience with MS Office (Word and Excel)
- Experience with web browsers (Chrome, Internet Explorer, etc.)
- 1 year of phone customer service experience preferred
- Strong verbal and written communications
- Excellent time management and organization skills
- Strong customer service skills
- Route issue reports and change requests through help-desk systems to the appropriate Support Representative
- Ensure email requests for technical support are entered into the help-desk system and routed properly
- Resolve all issues that can be addressed quickly at this level
- Review support calendars and use messaging software to verify a Tier 1 rep’s availability in order to efficiently schedule a call for support
- Communicate directly with customers or end-users to gather details or requirements as needed to fully define issues
KnowBe4 provides security awareness training and simulated phishing exercises to help organizations combat social engineering threats. Their platform is designed to be easy to use and can be quickly implemented, allowing IT professionals to deploy training programs faster than many competitors. The training includes various modules that educate employees on recognizing and responding to phishing attempts. KnowBe4 differentiates itself by offering a seamless onboarding process through its Customer Success team, which minimizes the need for extra consulting. The company's goal is to enhance security awareness across businesses of all sizes, ultimately reducing the risk of cyber threats.
Company Stage
IPO
Total Funding
$390.1M
Headquarters
Clearwater, Florida
Founded
2010
6 month growth
↑ 3%1 year growth
↑ 3%2 year growth
↑ 8%
Simplify's Take
What believers are saying
- The acquisition of Egress positions KnowBe4 to offer a comprehensive, AI-enhanced security platform, potentially increasing market share and revenue.
- Consistent recognition as a leader in G2 Grid Reports boosts the company's reputation and attractiveness to potential employees and clients.
- The integration of AI technologies like AIDA can lead to more personalized and effective security training, enhancing user engagement and reducing human risk.
What critics are saying
- The integration of Egress's technology could face challenges, potentially delaying the rollout of new features and affecting customer satisfaction.
- Maintaining top rankings in a competitive market requires continuous innovation and investment, which could strain resources.
What makes KnowBe4 unique
- KnowBe4's acquisition of Egress enhances its platform with adaptive AI-driven email security, setting it apart from competitors focused solely on training.
- The company's consistent top rankings in G2 Grid Reports for both Security Orchestration and Security Awareness Training highlight its market leadership and customer satisfaction.
- KnowBe4's focus on 'security culture' and the integration of AI-driven defense agents (AIDA) demonstrates a holistic approach to cybersecurity that goes beyond traditional training methods.
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Benefits
Financial Security - 3.5% 401k Matching, Company-wide Monthly Bonuses Up To $2,000 A Month, Employee Referral Bonuses, Employee Stock Purchase Program
Health and Wellness - Fully Paid Medical Insurance, Vision and Dental Plans, FSA (Flexible Spending Account), Free Gym Benefits Through Classpass, Virtual Yoga Classes, Free Fresh Fruit Delivered Weekly
Vacation, Time Off and Leave - Open Paid Time Off, National Holidays, Fully Paid Military Leave
Continuing Education - Tuition Reimbursement Up To $5,250 A Year, Certification Completion Bonuses Up To $10,000 A Year
Remote Work Options
Supporting Families - 8-weeks Fully Paid Parental and Adoption Leave, Breast Milk Shipping for Traveling Parents, Adoption Assistance, Fertility Assistance, Knowster Parents Employee Resource Group
On-site Life Coach