Full-Time
Tech Support Coordinator
Hybrid
Posted on 11/16/2024
KnowBe4
1,001-5,000 employees
Security awareness training and phishing simulations
Entry, Junior
Clearwater, FL, USA
Hybrid position; candidates from the greater Tampa Bay area are also eligible.
- 2 year degree preferred
- Experience with Gmail and Google Docs
- Experience with MS Office (Word and Excel)
- Experience with web browsers (Chrome, Internet Explorer, etc.)
- 1 year of phone customer service experience preferred
- Strong verbal and written communications
- Excellent time management and organization skills
- Strong customer service skills
- Route issue reports and change requests through help-desk systems to the appropriate Support Representative
- Ensure email requests for technical support are entered into the help-desk system and routed properly
- Resolve all issues that can be addressed quickly at this level
- Review support calendars and use messaging software to verify a Tier 1 rep’s availability in order to efficiently schedule a call for support
- Communicate directly with customers or end-users to gather details or requirements as needed to fully define issues
KnowBe4 provides security awareness training and simulated phishing exercises to help organizations combat social engineering threats. Their platform is designed to be easy to use and can be quickly implemented, allowing IT professionals to deploy training programs faster than many competitors. The service includes a variety of training modules and phishing simulations that are accessible through a subscription model. A dedicated Customer Success team supports clients during the onboarding process, ensuring a smooth transition without requiring extra consulting hours. The main goal of KnowBe4 is to enhance the security posture of businesses by educating employees about potential cyber threats.
Company Stage
IPO
Total Funding
$390.1M
Headquarters
Clearwater, Florida
Founded
2010
6 month growth
↑ 3%1 year growth
↑ 3%2 year growth
↑ 8%
Simplify's Take
What believers are saying
- Increased demand for AI-driven cybersecurity solutions boosts KnowBe4's market potential.
- Recognition in industry reports enhances KnowBe4's credibility and leadership.
- Strategic focus on expanding market presence in Western and Eastern Europe.
What critics are saying
- Increased competition from AI-native security platforms challenges KnowBe4's market position.
- Rapid evolution of AI-generated phishing attacks may outpace current training modules.
- Integration challenges with HRM+ could lead to customer dissatisfaction.
What makes KnowBe4 unique
- KnowBe4 offers the world's largest security awareness training platform.
- The platform is user-friendly, intuitive, and scalable for IT professionals.
- KnowBe4's rapid deployment is often twice as fast as competitors.
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Benefits
Financial Security - 3.5% 401k Matching, Company-wide Monthly Bonuses Up To $2,000 A Month, Employee Referral Bonuses, Employee Stock Purchase Program
Health and Wellness - Fully Paid Medical Insurance, Vision and Dental Plans, FSA (Flexible Spending Account), Free Gym Benefits Through Classpass, Virtual Yoga Classes, Free Fresh Fruit Delivered Weekly
Vacation, Time Off and Leave - Open Paid Time Off, National Holidays, Fully Paid Military Leave
Continuing Education - Tuition Reimbursement Up To $5,250 A Year, Certification Completion Bonuses Up To $10,000 A Year
Remote Work Options
Supporting Families - 8-weeks Fully Paid Parental and Adoption Leave, Breast Milk Shipping for Traveling Parents, Adoption Assistance, Fertility Assistance, Knowster Parents Employee Resource Group
On-site Life Coach