Copart

Global online vehicle auction platform

Title Specialist

Office Clerical & RecordsConfirmed live in the last 24 hours

Full-timeGastonia, NC, USAIn-person

About the Job

Requirements

A high school diploma is required.
Two years of customer service experience and one year of vehicle title processing experience are required.
Computer proficiency in Microsoft Office Word or the Office suite is required.
Typing speed of 45 words per minute and basic 10-key proficiency are required.
Excellent customer service skills and attitude are required.
Excellent verbal and written communication skills are required.
The ability to work under pressure, meet time-sensitive deadlines, multitask, and work independently with little supervision is required.
The ability to view a computer screen for a significant portion of the workday is required.
Strong attention to detail and organizational skills are required.
Numeric and alphabetic filing skills are mandatory.
The ability to work overtime as needed is required.

Responsibilities

Efficiently and accurately identify and analyze vehicle title and ownership documents within company guidelines.
Provide customer service to internal and external customers.
Process vehicle titles in accordance with state guidelines.
Research missing or incorrect title paperwork and determine the proper resolution in a timely manner.
Communicate with customers by email or verbally to handle title issues daily.
Build relationships and develop professional rapport with the Department of Motor Vehicles and sellers.
Maintain title bin filing as necessary.
Perform other duties as assigned.
Process vehicle titles daily, answer questions, provide support, and offer solutions to meet customer needs.
Maintain file documentation, update customers on file status, and maintain accurate vehicle titling records within company guidelines.
Interact face-to-face and verbally with customers ranging from the general public to high-level organizational managers.

Desired Qualifications

Knowledge of title requirements in local and surrounding states is preferred.
A notary license is preferred.
Being bilingual is a plus.

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.

The Title Specialist will be responsible for the daily processing of vehicle titles. Through a thorough understanding of corresponding state and local title processing regulations and Copart policies, the Title Specialist will answer questions; provide support and facilitate the Copart experience through offering solutions to meet customers' needs. In addition, the Title Specialist will maintain file documentation, update customers on file status, and maintainaccurate records of vehicle titling within company guidelines. The Title Specialist will be the face of the company through face-to-face and vocal interactions with all levels of customers which range from the general public to high-level managers of organizations.

Efficiently and accurately identify/analyze vehicle title/ownership documents within company guidelines.

Provide excellent customer service to all internal and external customers.

Process vehicle titles in accordance with state guidelines.

Research missing and/or incorrect title paperwork and determine proper resolve in a timely manner.

Communicate with customers via email or verbally to handle title issues daily.

Build relationships and develop a professional rapport with DMV and sellers.

Maintain title bin filing as necessary.

Performs other duties as assigned.

Required Skills & Experience:

HS diploma.

Two years customer service experience.

One year vehicle title processing.

Computer proficiency (MS Office Word / Suite).

Typing speed 45 words per minute.

Basic 10 Key proficiency.

Excellent customer service skills and attitude.

Excellent communication skills - verbal and written.

Must be able to work under pressure and meet time sensitive deadlines.

Must be able to multi-task.

Must be able to work independently with little supervision.

Must be able to view a computer screen for a significant portion of the work day.

Strong attention to detail.

Title knowledge of local and surrounding states is preferred.

Strong organizational skills.

Numeric and alphabetic filing skills are mandatory.

Must be able to work overtime schedule as needed.

Notary license preferred.

Bilingual a plus.

Occasional overtime as needed.

Pay $21.05 - $23.71 hour

Benefits Summary:

·Medical/Dental/Vision

·401k plus a company match

·ESPP - Employee Stock Purchase Plan

·EAP - Employee Assistance Program (no cost to you)

·Vacation & Sick pay

·Paid Company Holidays

·Life and AD&D Insurance

·Discounts

Along with many other employee benefits.

At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.

E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

About the Company

Copart

Global online vehicle auction platform

Copart runs a global online vehicle auction platform that connects insurers and other sellers with buyers such as dealers and rental fleets. Its main product is a proprietary online auction system, complemented by a network of facilities and logistics that move and process vehicles, with fees charged on each transaction. It differentiates itself through its expansive network of yards and a large pool of qualified buyers, which enables high-volume, efficient remarketing of salvage and damaged vehicles. Its goal is to maximize sale prices and speed for its clients while expanding its share in the global salvage market and supporting related services like parts recycling and asset disposal.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Dallas, TX
Founded: 1982

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