Deskside Technician

Behind every training session, mission briefing, and classified workflow at Quantico is a workstation that simply has to work, on NIPRNet, SIPRNet, and JWICS alike. When the Service Desk cannot solve a problem remotely, it comes to you.

QBE is seeking an experienced Deskside Technician (RKB) - TS/SCI Cleared to be the go-to Tier II expert for end-user computing, printing, and classroom technology on an enterprise IT Customer Support Services program supporting a Department of War agency with approximately 13,000 users across NIPRNet, SIPRNet, and JWICS enclaves. You will determine root cause and business impact, decide resolution strategy and escalation, evaluate endpoint configurations against the enterprise baseline and STIG requirements and implement corrections with administrative privileges, plan and execute workstation deployments, assess the security impact of every change, and analyze escalation trends to drive permanent fixes and Tier I enablement. You will independently analyze situations, determine the appropriate course of action, and exercise discretion and independent judgment on matters of significance to the program and its customers.

If you love solving the problems others could not, and you want your fixes to make the whole support operation stronger, this role is for you.

THIS IS AN ONSITE ROLE IN STAFFORD, VA (RKB) WITH UP TO 10% OF TRAVEL INVOLVED.

About QBE, LLC
 

QBE is a technology and security solutions provider supporting defense and federal customers worldwide. We deliver capabilities where precision, accountability and technical excellence directly support national-level objectives. Our people work in small, embedded teams where their expertise is visible and valued.  
 

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What you will do 

• Tier II Diagnostics: Perform in-depth diagnostic analysis of complex hardware, software, peripheral, printing, and network connectivity issues escalated to Tier II, determine root cause and business impact, and independently decide the resolution strategy and whether escalation to Tier III, endpoint engineering, or vendors is warranted.
• Secure Configuration: Analyze endpoint configurations, Group Policy results, user profiles, permissions, and application behavior against the enterprise baseline and STIG requirements, determine the required corrections, and implement them using administrative tools and credentials.
• Deployments & Refresh: Plan and execute workstation deployments and hardware refresh activities, determining image selection, configuration options, sequencing, and data migration approach, and validating encryption and security posture after deployment.
• Printers & MFDs: Evaluate enterprise printer and multi-function device issues, determine whether resolution requires print server, queue, driver, firmware, STIG, consumable, or vendor action, and coordinate vendor service as the Government's technical liaison for the device.
• Classroom Readiness: Assess readiness of training center and classroom technology (student laptops, networking, audio-visual systems) before sessions, determine corrective actions, and resolve faculty and student issues in real time using independent judgment.
• Cybersecurity Impact: Evaluate the security impact of every configuration change, consult NVD/CVE resources to assess relevant vulnerabilities, determine and apply appropriate remediation, and provide artifacts supporting the endpoint POA&M.
• Root-Cause Prevention: Analyze escalation trends and recurring issues, identify candidates for permanent fixes or Tier I enablement, and author knowledge articles and standard procedures that change how issues are handled at lower tiers.
• Lifecycle & Closure: Analyze hardware lifecycle and inventory data for assigned sites, recommend refresh, redeployment, and disposition actions, and execute the Customer-Confirmed Ticket Closure process with complete documentation of decisions and actions.