Program Secretary - Crisis Response

Overview

To facilitate the activities of the unit/facility through the effective performance of receptionist, transcriptionist, and clerical processes. Acts as the front door to the unit/facility, managing information, and connecting physicians, staff, patients, and visitors with appropriate resources. May also fill some duties of a Program Technician.

Qualifications

Certification & Licensure Requirements

• Must have control over personal use of all mood-altering chemicals and behaviors. Upon Hire
• Use of usual and customary equipment used to perform essential functions of the position. Upon Hire

Experience Requirements

• Office 1+ years
• Medical Terminology 1+years
• Completion of Unit Secretary course 1+ years

Other Requirements Basic reading, writing and oral skills Ability to respond appropriately to customer/co-worker. Interaction with a wide variety of people. Maintain confidential information. Ability to communicate only the facts to recipients or to decline to reveal information. Ability to project a professional, friendly, helpful demeanor. Basic computer knowledge: Uses word processing, spreadsheet, e-mail application, and web browser. Comfortable within a Windows OS and learning new application. Basic Microsoft Word understanding

Responsibilities

Acts as the front door and receptionist for the unit/facility, promoting positive relationships

• Greets visitors, physicians, patients, and staff promptly in a courteous, friendly, and receptive manner
• Ensures that safety and privacy of patients and staff are top priority by monitoring closed circuit television cameras and allowing only appropriate individuals access into the unit/facility
• Demonstrates thorough knowledge of HIPAA through actions such as asking visitors to sign-in, checking patient releases, etc.
• Displays warmth, concern and respect for those seeking assistance
• Answers telephone timely, professionally, identifying unit, name, and title
• Establishes positive working relationships with other hospital departments and personnel
• Knowledgeable and respectful of the roles other ancillary department personnel have in delivering patient care
• Communication with others is professional and respectful
• Alerts staff to walk-in assessments in a discreet and expedient manner
• Keeps reception area organized and neat
• Prioritizes and accurately channels incoming and outgoing information

Utilizes Technology accurately and efficiently

• Skillfully and professionally answers incoming calls, transferring, coordinating and conferencing callers accordingly
• Uses overhead paging system for emergent and non-emergent situations adhering to unit/facility policiesEnters and scans patient documents into EMR systemPrepares and enters survey and other assorted data into various spreadsheets for daily and monthly reportsUnderstands and is knowledgeable of computer downtime proceduresEnters, modifies, and corrects patient changes as appropriatePrints/copies materials for office staff as requestedProficiently operates and is able to trouble-shoot fax machine and printer

Performs activities efficiently and accurately to facilitate quality patient care and to ensure a safe and efficiently operating unit

• Accurately utilizes supply ordering, seeking to promote efficient and cost-effective measures wherever possible
• Responds appropriately to unit emergencies and alerts
• File/scans reports from printer/fax
• Maintains flexibility and is able to adapt to rapidly changing environment and work volume
• Attends and participates in daily safety huddles
• Attends and participates in unit committees, staff meetings
• Submits work orders for repairs or cleaning of unit/facility as needed
• Adheres to Infection Prevention & Safety policies
• Performs extra duties as requested

Carle Health Company Overview

Find it here.

Discover the job, the career, the purpose you were meant for. At Carle Health, we're committed to fostering a workplace where every team member feels valued, respected and empowered, where passion and purpose come together to positively impact the lives of our patients and our communities. Find it all at Carle Health.

Our more than 17,000 team members and providers work together to support patient care across central and southeastern Illinois.  We’ve grown to include seven, award-winning hospitals across eight hospital campuses and a multispecialty provider group with more than 1,500 doctors and advanced practice providers. We’re developing the next generation of providers and healthcare professionals through Carle Illinois College of Medicine, the world’s first engineering-based medical school, and Methodist College. Carle Foundation Hospital, Carle Physicians Group, Carle Hoopeston Regional Health Center, Carle BroMenn Medical Center including Carle Eureka Hospital and associated Carle Health Medical Group clinics all hold Magnet® with Distinction designation, the nation’s highest honor for nursing care granted by the American Nurses Credentialing Center (ANCC). Carle Health Methodist Hospital, Carle Health Proctor Hospital and Carle Health Pekin Hospital all hold the exclusive Magnet® designation.

We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: [email protected].

Salary Range

The compensation range for this position is $15.91per hour - $25.77per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate’s experience, qualifications, location, training, licenses, shifts worked and compensation model. Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.