Field Operations Specialist
About the job
- 4–5 years of experience in IT field support or technical support, ideally in an industrial or multisite environment.
- Strong knowledge of Windows environments, Active Directory, Office 365, and cloud applications.
- Hands-on experience with network devices, including switches, routers, firewalls, and access points.
- Good understanding of networking fundamentals, including TCP/IP, DHCP, DNS, VLANs, VPNs, WAN/LAN, and Wi-Fi troubleshooting.
- Proficiency with remote support tools such as RDP, TeamViewer, and LogMeIn, and with ticketing systems such as Ivanti and ServiceNow.
- A valid driver's license and availability for frequent travel.
- Bilingualism in French and English.
- Provide on-site technical support to employees in offices, factories, sorting centers, and other AIM facilities.
- Diagnose and resolve issues related to workstations, printers, business software, endpoints, and local network connectivity.
- Support the deployment, maintenance, and troubleshooting of IT equipment, network devices, and infrastructure.
- Participate in IT projects such as system migrations, network upgrades, site openings, and equipment rollouts.
- Perform on-site network troubleshooting, including LAN, WLAN, and VPN configurations.
- Assist with switch and router configuration under the supervision of senior engineers.
- Ensure proper connectivity and performance of wired and wireless networks.
- Document incidents, solutions, and network changes in the ticketing system.
- Collaborate with L1, L2, and L3 support teams to ensure continuity and quality of service.
- Travel regularly to AIM sites to deliver in-person technical support, system maintenance, and network troubleshooting.
- Ensure a high level of customer satisfaction in a bilingual environment.
- Familiarity with monitoring tools such as PRTG and SolarWinds.
- Strong autonomy, initiative, and problem-solving skills.
- Excellent communication and customer service orientation.
- Organizational skills and ability to prioritize under pressure.
- Interest in industrial environments and diverse technical challenges.
- Team spirit and adaptability in a fast-paced, evolving environment.
About the company
American Iron & Metal (AIM) recycles ferrous and non-ferrous scrap into metal products for industrial markets, alongside auto-parts sales and vehicle recycling. Its divisions also provide demolition, decommissioning, site remediation, and construction-waste recovery services. It sources scrap from manufacturers, other industrial businesses, and the public, who can deliver it to AIM facilities, and sells recovered metals to customers worldwide. The product range includes processed aluminum and copper pieces, and its divisions share resources and expertise across different stages of material recovery. Founded in Montreal in 1936, the family-run parent company says its head office is in Montreal, Quebec.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Montreal, Canada
Founded
1936
Get referred to American Iron and Metal
See people who can refer or advise you
Simplify's Take
What believers are saying
- Operations extend internationally: AIM reports more than 135 locations worldwide, compared with Radius's nearly 100 North American sites.
- Management paths start at entry level: AIM's careers page describes several leaders advancing from their first jobs.
- Long service receives recognition: AIM's April 2026 update highlighted employees with more than 20 years at the company.
What critics are saying
- Account work starts in the yard: AIM's entry-level track combines yard training with pricing, negotiation and client analysis.
- Safety roles span multiple sites: AIM's environmental coordinator handles permits, inspections, dust, radiation and incident investigations.
- Crane operators carry safety responsibilities: AIM's roles combine loading and unloading with daily equipment inspections.
What makes American Iron and Metal unique
- The group also makes assembly materials: AIM Solder manufactures tin-lead and lead-free solder alongside the recycling business.
- Industrial supply adds another business: AIM's Minesource sells customized products for industrial and mining customers.
- Precious-metal recovery uses laboratory testing: AIM's Honeycomb analyzes material to measure its precious-metal content.
Help us improve and share your feedback! Did you find this helpful?