ERP Developer Support Analyst

Bizowie is seeking a full-time, Software Analyst to expand the operations team working on our Bizowie Cloud ERP™ platform.

Bizowie is a growing, Pittsburgh-based provider of cloud-based Enterprise Resource Planning (ERP) solutions for mid-market manufacturers, distributors, and online retailers. Our solutions empower our customers to automate tedious business processes, improve employee productivity, and make faster business decisions through real-time insights into financial and operational activities.

Job responsibilities include:

• Develop a deep understanding of the Bizowie Cloud ERP product and customers' diverse business needs and requirements
• Demonstrate product knowledge by completing complex project work
• Diagnose, research and analyze customer issues and requests
• Stay current on new system releases and functionality
• Create product specifications that serve as a blueprint for the development team to build out new features or functionality
• Design, document and execute test plans and procedures to ensure that all aspects of the software are thoroughly tested before deployment
• Demonstrate ability to document customer facing materials for new features and functionality

Qualifications:

• 2+ years experience in an analytical role
• Self-starter with the ability and willingness to learn complex products and business processes
• Exceptional critical thinking skills
• Excellent time management and project planning skills
• Highly technically adept, experienced with web applications
• Excellent verbal and written English communication
• Experience with accounting concepts, manufacturing/distribution a plus
• Forward thinker who consistently works to streamline and better orchestrate process

Location:

• Remote, US