Community Health Associate 2 - Resource Navigation Program

Overview

The Community Health Associate (CHA) supports the Resource Navigation program at UF Health St. Johns Care Connect by providing client-centered resource navigation and care coordination for St. Johns County residents. The CHA receives and manages referrals, conducts intake and social needs assessments, identifies appropriate community resources, screens for resource eligibility, facilitates connections to services, and addresses barriers related to housing, food insecurity, transportation, healthcare, behavioral health, and other social needs. The position follows up with clients and community partners to support successful connections to services, maintains accurate client records, and collaborates with internal teams and community agencies to improve access to resources and promote overall well-being

The Resource Navigation program is a program within UF Health St. Johns Care Connect and is dedicated to helping St. Johns County residents navigate social needs and overcome barriers that impact their health and well-being. Through individualized resource navigation, care coordination, and connections to community-based services, the program helps residents access essential resources and support. By collaborating with local agencies and community partners, Resource Navigation works to address unmet social needs, improve access to services, increase access to care, and strengthen connections to the resources individuals and families need to thrive.

Responsibilities

The Community Health Associate provides direct community health services through Care Connect to vulnerable populations through identification, engagement, and provision of resources to address unmet social and health needs. Care Connect+ is a community alliance that was established to connect area residents in need with available services and address social determinants of health in a coordinated way throughout Northeast Florida. By aligning community resources into a single access point, Care Connect+ increases coordination and access of available resources. Care Connect+ has over a 120-member provider network to serve the vast needs of our community members. Care Connect+ staff provides crisis intervention, resource navigation, advocacy, practical assistance to clients, and provides client-centered assessments to address unmet social and health needs.

Schedule

FTE: 1.0

Hours: Days

Days: Monday-Friday

Hybrid: 2 days WFH and 3 days in office

Location: St. Augustine, FL

Qualifications

Education 

Required: High School Diploma/Equivalent

Preferred: Associate’s or Bachelor’s Degree Social Work, Public Health, Healthcare Administration, Psychology, or related field

Experience

Required: 0-1 year of experience; Demonstrated experience working with vulnerable populations

Skills & Abilities

• Candidates should be assertive, well organized, possess excellent communication and interpersonal skills.
• Candidates should have the mental and emotional resiliency as we are exposed to traumatic situations daily. 
• Candidate should have a calm demeanor in order to reassure parents in times of crisis or concern around the urgency of care for their child(s) health.
• Ability to think critically and address crisis situations as they arise.
• Knowledge of Microsoft Office applications and can learn new technologies and systems quickly.
• Experience working with vulnerable populations from various backgrounds.

Must successfully pass an AHCA Level 2 screening for this position: https://info.flclearinghouse.com/