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NiCE

Builds AI software for customer service

Implementation Engineer - Professional Services Engineer

Implementation & Technical Account ManagementConfirmed live in the last 24 hours
Full-timeManila, Metro Manila, PhilippinesNo salary listedIn-person

About the Job

Requirements

  • Technical expertise in data structure extraction and summarization.
  • Experience with JavaScript, C#, SQL, HTML, CSS, and Python.
  • Experience with integration tools.
  • Application knowledge of Excel and Tableau or a similar business intelligence tool.
  • Basic experience with data analysis, reporting, or dashboards using SQL or business intelligence tools.
  • Exposure to client-facing or support roles in a global or distributed team environment.
  • Demonstrated ability to manage multiple tasks and priorities with guidance from senior team members.
  • Experience using automation tools and artificial intelligence.

About the Company

NiCE

Builds AI software for customer service

NiCE builds cloud software that lets businesses run customer service across phone calls, messaging and digital channels, alongside tools for financial crime prevention. Its CXone platform combines contact routing, automated self-service and workforce management so companies manage service teams and customer requests in one system. Cognigy supplies conversational AI agents, while Actimize analyzes transactions and communications for fraud and compliance teams. Customers pay through cloud subscriptions and usage fees, software licenses, support and implementation services. Founded in 1986, it maintains headquarters in Ra'anana, Israel, and Hoboken, New Jersey.

Company size
5,001-10,000
Company stage
IPO
Headquarters
Ra'anana, Israel
Founded
1986

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