Customer Success Advocate
Litmos
Customer Success Advocate
Litmos
Cloud-based LMS for corporate training
Are you looking for an opportunity to help solve one of today's biggest business challenges? AI is changing the pace of business, and organizations everywhere are struggling to help their workforce, partners, and customers keep up. At Litmos, we're building the Learning Acceleration Platform that helps organizations build human capability faster—and we're looking for people who are passionate about making a meaningful impact for customers while growing alongside a collaborative, people-first team.
Litmos is the Learning Acceleration Platform that helps organizations build capability faster, adapt at the speed business changes, and scale learning to anyone, anywhere. Combining an intuitive platform, AI-powered capabilities, trusted content, expert services, and a broad ecosystem of integrations, Litmos helps organizations accelerate workforce productivity, improve customer adoption and retention, enable high-performing partners, and reduce organizational risk through continuous learning.
Organizations such as Hewlett Packard Enterprise, Graco, Sabre, and Russell Mineral Equipment trust Litmos to accelerate learning across their workforce, partners, and customers. Today, more than 11K customers with 30 million learners across 150 countries and 37 languages use Litmos to build the capabilities their organizations need to succeed. Backed by Francisco Partners, one of the world's leading technology investment firms, we're investing in the future of learning—and the people who are building it. Learn more at www.litmos.com.
Customer Success Advocate
Your role is to deliver success and satisfaction to existing customers by serving as a trusted advisor. The CSA focuses on driving platform usage and adoption of its portfolio of customers. The main areas of the role are training, account management, renewals, and identifying CSQL (customer success qualified leads for growth).
Using your skills, you will ensure the customer’s utilization of Litmos and ensuring the value is maximized. You will also ensure continuous growth and retention of your assigned portfolio by managing the renewal process for each.
As a CSA you should enjoy interfacing with customers and have the passion for conversation and communication. Excellent problem-solving prowess is also a plus. A CSA is also passionate about learning, and is curious to continue in our lifelong learning initiative.
Please note this role requires working US timezones.
Do you fit the profile?
Responsibilities and duties:
Minimum Qualifications
Salary:- ₹800,000 to ₹1,100,000 total fixed pay plus 10% bonus plus benefits
Location:- Pune, Hybrid
As a learning company we believe in the potential of everyone; if you don't have experience in all the details mentioned in this job post, then we still encourage you to apply and we'll get back to you as soon as we can.
We are an equal opportunity workplace employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.
Applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
SAP Litmos provides corporate eLearning solutions through a Learning Management System (LMS) that helps organizations train employees, customers, partners, contractors, and gig workers. The platform runs on a subscription model and delivers bite-sized, flexible training via an intuitive interface and flexible technology, serving millions of users worldwide. Users interact with the LMS to access, track, and report on training content across industries such as technology, nonprofit, retail, hospitality, and healthcare. Unlike others, Litmos emphasizes a broad, global reach with a simple, user-friendly experience and scalable licensing that supports large user bases. The goal is to help companies train faster and more effectively by providing ready-to-deploy training content and easy-to-use tools to manage, deliver, and measure learning across the organization.
Explore more opportunities at Litmos