Rooms Controller

Job Description

You are a multi-tasker and are responsible for managing overall hotel room inventory and coordinating the day-to-day operation in support of the Front Office leadership team! As a Rooms Controller, you will ensure guests' requests are met in advance and their preferences are honored by pre-blocking special requests and managing overall inventory.   

What you will be doing:

• Conducting Pre-Keys
• Coordinating with Housekeeping, Engineering and Front Office to ensure all hotel inventory is available to maximize revenue
• Review ALL Membership profiles to ensure all guest preferences are met
• Reviewing reservations made same-day to ensure all benefits, welcome amenities and preferences are actioned and communicated
• Managing room inventory, room readiness and balancing room inventory
• Reviewing the “Room Diary” to ensure rooms types are balanced to maximize revenue and upsells
• Coordinating and assigning airlines based on contracted room types
• Attends and reviews weekly resumes to ensure front office team is set up for success
• Manages the front office infographic board for effective communication
• Must be able to perform the duties of Front Desk Agent, if needed.
• Other duties as assigned.

What is in it for you:

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary shift meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and Educational Assistance for further development
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Previous front office experience required
• Proficiency in English (verbal and written), second language an asset
• Computer literate in Microsoft Window applications and Opera an asset
• Must be organized with strong attention to detail
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Demands

This position requires:

•  Frequent standing and walking throughout shift
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

Additional Information

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Austin is proud to be an Equal Opportunity Employer.  EOE/M/F/D/V