Full-Time
Junior Tech Support Specialist
Live-chat Team
Updated on 12/17/2024
Access Softek
201-500 employees
Digital banking solutions for financial institutions
Entry, Junior
United States
Hybrid position with onsite requirements.
- Excellent written and spoken English
- Ability to establish good working relationship with customers
- Solid troubleshooting ability
- Ability to learn technical skills quickly
- In-depth learning and understanding of our mobile and online banking products
- Coordination with developers to investigate and diagnose issues
- Ability to manage a dynamic work load with many concurrent tasks
- Managing, monitoring, and improving the quality of the tech support process
- Understanding our banking software and apps in-depth
- Coordinating with software technicians, technical support, and developers as needed
- Examining technical logs to troubleshoot and resolve issues encountered during 24/7 clients support project
- Handling technical processes and the ability to explain such processes to less-technical people
Access Softek provides digital banking solutions specifically designed for credit unions and financial institutions. Their products include a Biometric Authentication Manager for secure access using fingerprints, Conversational Banking for user interaction through chat, and EasyVest, a robo-advisor for investment management. These solutions help financial institutions enhance their services and grow their customer base. Unlike many competitors, Access Softek was the first to integrate a robo-advisor into a banking platform and has a strong focus on the credit union community. The company's goal is to empower financial institutions to grow and better serve their communities, achieving this through partnerships and a subscription-based revenue model.
Company Stage
N/A
Total Funding
N/A
Headquarters
Berkeley, California
Founded
1986
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 0%
Simplify's Take
What believers are saying
- Partnership with Alacriti enhances real-time payment capabilities for financial institutions.
- Launch of EasyVest YourChoice taps into the $73 trillion investment market.
- Access Digital Business Banking scales services from sole proprietors to corporations.
What critics are saying
- Increased competition from fintech startups offering niche solutions.
- Rapid technological advancements could outpace Access Softek's current offerings.
- Growing regulatory scrutiny may lead to higher compliance costs.
What makes Access Softek unique
- Access Softek offers a unique Biometric Authentication Manager for secure banking access.
- They were the first to integrate a robo-advisor into any banking platform.
- Their Conversational Banking feature allows seamless interaction through chat interfaces.
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Benefits
Work from anywhere
Flexible working hours
Long-term employment
Competitive salary
Paid vacation and days off on national holidays
Paid sick leave and internal medical insurance policy
Mental health coverage
Global corporate events for all staff
Compensation for training and additional education
Community of practice, regular knowledge sharing among colleagues
Provision of computer equipment
Internet compensation (50$ per month)
Relocation compensation package to be discussed individually
And other benefits, described in detail in the Staff Handbook