Full-Time
Junior Tech Support Specialist
Live-chat Team
Updated on 11/20/2024
Access Softek
201-500 employees
Digital banking solutions for financial institutions
Entry, Junior
United States
Hybrid model indicated by 'remote (onsite)'.
- Excellent written and spoken English
- Ability to establish good working relationship with customers
- Solid troubleshooting ability
- Ability to learn technical skills quickly
- In-depth learning and understanding of our mobile and online banking products
- Coordination with developers to investigate and diagnose issues
- Ability to manage a dynamic work load with many concurrent tasks
- Managing, monitoring, and improving the quality of the tech support process
- Understanding our banking software and apps in-depth
- Coordinating with software technicians, technical support, and developers as needed
- Examining technical logs to troubleshoot and resolve issues encountered during 24/7 clients support project
- Handling technical processes and the ability to explain such processes to less-technical people
Access Softek provides digital banking solutions tailored for credit unions and financial institutions. Their products include a Biometric Authentication Manager for secure access using fingerprints, Conversational Banking for user interaction through chat, and EasyVest, a robo-advisor for investment management. They differentiate themselves by being the first to integrate a robo-advisor into a banking platform. Access Softek partners with financial institutions, generating revenue through subscription fees and service agreements. Their goal is to help these institutions grow and better serve their communities, as evidenced by their client base of over 400 institutions and recognition in the industry.
Company Stage
N/A
Total Funding
N/A
Headquarters
Berkeley, California
Founded
1986
6 month growth
↑ 4%1 year growth
↑ 4%2 year growth
↑ 4%
Simplify's Take
What believers are saying
- Access Softek's innovative solutions like EasyVest YourChoice and Access Digital Business Banking provide significant growth opportunities for community financial institutions.
- The company's rapid expansion and industry recognition, such as the CUNA Technology Best of Show Award, highlight its strong market position and potential for continued success.
- Partnerships with companies like Argyle and DeepTarget enhance Access Softek's product offerings and market reach, providing employees with opportunities to work on cutting-edge projects.
What critics are saying
- The fintech sector is highly competitive, and Access Softek must continuously innovate to maintain its market position.
- Reliance on a niche market of credit unions and community financial institutions could limit growth opportunities compared to competitors targeting larger financial entities.
What makes Access Softek unique
- Access Softek's focus on credit unions and community financial institutions sets it apart from competitors who target larger banks and financial entities.
- Their pioneering integration of a robo-advisor within a digital banking platform is a unique offering in the fintech space.
- The company's emphasis on biometric authentication and conversational banking enhances security and user experience, distinguishing it from traditional digital banking solutions.
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Benefits
Work from anywhere
Flexible working hours
Long-term employment
Competitive salary
Paid vacation and days off on national holidays
Paid sick leave and internal medical insurance policy
Mental health coverage
Global corporate events for all staff
Compensation for training and additional education
Community of practice, regular knowledge sharing among colleagues
Provision of computer equipment
Internet compensation (50$ per month)
Relocation compensation package to be discussed individually
And other benefits, described in detail in the Staff Handbook