Full-Time
Junior Tech Support Specialist
Live-chat Team
Updated on 1/15/2025
Access Softek
201-500 employees
Digital banking solutions for financial institutions
Entry, Junior
United States
Hybrid position with onsite requirements.
- Excellent written and spoken English
- Ability to establish good working relationship with customers
- Solid troubleshooting ability
- Ability to learn technical skills quickly
- In-depth learning and understanding of our mobile and online banking products
- Coordination with developers to investigate and diagnose issues
- Ability to manage a dynamic work load with many concurrent tasks
- Managing, monitoring, and improving the quality of the tech support process
- Understanding our banking software and apps in-depth
- Coordinating with software technicians, technical support, and developers as needed
- Examining technical logs to troubleshoot and resolve issues encountered during 24/7 clients support project
- Handling technical processes and the ability to explain such processes to less-technical people
- Experience in banking live-chat would be a huge asset
- Experience in technical support
- Experience with a Dialogflow
- Experience with various mobile phone platforms, especially iOS and Android
- Project management experience
- Working directly with US-based customer
- Knowledge of US banking system
Access Softek provides digital banking solutions specifically designed for credit unions and financial institutions. Their products include a Biometric Authentication Manager for secure access using fingerprints, Conversational Banking for user interaction through chat, and EasyVest, a robo-advisor for investment management. Access Softek differentiates itself by being the first to integrate a robo-advisor into a banking platform, and they focus on partnerships with financial institutions to implement their solutions. The company's goal is to help these institutions grow and better serve their communities, as evidenced by their ability to help clients grow twice as fast compared to those not using their services.
Company Stage
N/A
Total Funding
N/A
Headquarters
Berkeley, California
Founded
1986
Simplify's Take
What believers are saying
- Partnership with Alacriti enhances real-time payment capabilities for financial institutions.
- EasyVest YourChoice taps into the $73 trillion investment market for community institutions.
- Access Digital Business Banking offers seamless transitions between personal and business banking.
What critics are saying
- Emerging fintech startups could erode Access Softek's market share with niche solutions.
- Rapid AI advancements may outpace Access Softek's current offerings, requiring continuous innovation.
- Regulatory changes in data privacy could necessitate costly updates to security protocols.
What makes Access Softek unique
- Access Softek offers a unique integrated robo-advisor, EasyVest, for banking platforms.
- Their Biometric Authentication Manager enhances security using unique biological traits like fingerprints.
- Access Softek's Conversational Banking allows seamless interaction with banks through chat interfaces.
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Benefits
Work from anywhere
Flexible working hours
Long-term employment
Competitive salary
Paid vacation and days off on national holidays
Paid sick leave and internal medical insurance policy
Mental health coverage
Global corporate events for all staff
Compensation for training and additional education
Community of practice, regular knowledge sharing among colleagues
Provision of computer equipment
Internet compensation (50$ per month)
Relocation compensation package to be discussed individually
And other benefits, described in detail in the Staff Handbook