Full-Time
Junior Tech Support Specialist
Live-chat Team
Confirmed live in the last 24 hours
Access Softek
201-500 employees
Digital banking solutions for financial institutions
Entry, Junior
Remote in USA
Candidates must be based in the US to work with US-based customers.
You match the following Access Softek's candidate preferences
Employers are more likely to interview you if you match these preferences:
- Excellent written and spoken English
- Ability to establish good working relationship with customers
- Solid troubleshooting ability
- Ability to learn technical skills quickly
- In-depth learning and understanding of our mobile and online banking products
- Coordination with developers to investigate and diagnose issues
- Ability to manage a dynamic work load with many concurrent tasks
- Managing, monitoring, and improving the quality of the tech support process
- Understanding our banking software and apps in-depth
- Coordinating with software technicians, technical support, and developers as needed
- Examining technical logs to troubleshoot and resolve issues encountered during 24/7 clients support project
- Handling technical processes and the ability to explain such processes to less-technical people
- Experience in banking live-chat would be a huge asset
- Experience in technical support
- Experience with a Dialogflow
- Experience with various mobile phone platforms, especially iOS and Android
- Project management experience
- Working directly with US-based customer
- Knowledge of US banking system
Access Softek provides digital banking solutions tailored for credit unions and financial institutions. Their products include a Biometric Authentication Manager for secure access using fingerprints, Conversational Banking for user interaction through chat, and EasyVest, a robo-advisor for investment management. They differentiate themselves by being the first to integrate a robo-advisor into a banking platform. Access Softek partners with financial institutions, generating revenue through subscription fees and service agreements, and has a client base of over 400 institutions serving over 3 million users monthly. Their goal is to help financial institutions grow and better serve their communities, as evidenced by their recognition in the industry and the growth rates of their clients.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Berkeley, California
Founded
1986
Simplify's Take
What believers are saying
- Partnership with Alacriti enhances real-time payment capabilities for financial institutions.
- EasyVest YourChoice taps into the $73 trillion investment market for community institutions.
- Access Digital Business Banking offers seamless transitions between personal and business banking.
What critics are saying
- Increased competition from fintech startups offering niche solutions could erode market share.
- Rapid technological advancements may outpace Access Softek's current offerings.
- Growing regulatory scrutiny on digital banking solutions could increase compliance costs.
What makes Access Softek unique
- Access Softek offers a unique integrated robo-advisor, EasyVest, for banking platforms.
- Their Biometric Authentication Manager enhances security using unique biological traits like fingerprints.
- Access Softek's Conversational Banking allows seamless interaction with banks through chat interfaces.
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Benefits
Work from anywhere
Flexible working hours
Long-term employment
Competitive salary
Paid vacation and days off on national holidays
Paid sick leave and internal medical insurance policy
Mental health coverage
Global corporate events for all staff
Compensation for training and additional education
Community of practice, regular knowledge sharing among colleagues
Provision of computer equipment
Internet compensation (50$ per month)
Relocation compensation package to be discussed individually
And other benefits, described in detail in the Staff Handbook
Company News
Alacriti and Access Softek have partnered to help financial institutions meet the demand for real-time money movement and unified payment systems.In this collaboration, Alacriti’s payments solutions for financial institutions will be integrated with Access Softek’s digital banking platform, the companies said in a Monday (Nov. 11) press release. These solutions include instant payments capabilities via the RTP network and the FedNow® Service.“We are excited to join forces with Access Softek, extending our reach and providing institutions with the tools they need to offer seamless real-time payments in various uses,” Eric Kugle, senior director of strategic partnerships at Alacriti, said in the release.These solutions will be added to financial institutions’ existing payment ecosystem via the integration of Alacriti’s Orbipay Payments Hub with Access Softek’s digital banking platform, per the release.The joint solution created by the partnership will provide financial institutions with enhanced security and reliability for transactions, scalability and incremental modernization that will help them meet market demands, and an improved ability to attract new customers by offering modern banking solutions, according to the release.“Partnering with Alacriti to offer Orbipay Payments Hub for Instant Payments aligns with our mission to provide cutting-edge, omnichannel solutions that enable real-time, seamless money movement,” Anna Khalzova, vice president of strategic relationships at Access Softek, said in the release. “This partnership strengthens our ability to equip financial institutions with the technology needed to meet their strategic goals and future-proof their payments.”This collaboration comes shortly after two other partnerships announced by Alacriti.In August, Alacriti and Akuvo teamed up to offer financial institutions a loan payment processing solution that integrates directly into the collections process.The integration of Alacriti’s Orbipay EBPP loan payment solution into Akuvo’s collections platform will enable seamless, in-platform loan payment processing.In July, Alacriti and Lumin Digital partnered to enable financial institutions to offer a seamless loan payment experience.The collaboration includes the integration of Alacriti’s Orbipay EBPP with Lumin’s digital banking solutions, providing clients with robust payment options
In this collaboration, Alacriti's payments solutions for financial institutions will be integrated with Access Softek's digital banking platform, the companies said in a Monday (Nov. 11) press release.
Awarded by Access Softek "Highest Adoption Growth Award".
Before Access Softek teamed up with Argyle, consumers would be required to contact their payroll provider, chase down any necessary forms and documentation, and manually update their pay settings if they wanted to reroute or modify their deposits.
Access Softek, an omnichannel digital banking provider, has launched EasyVest YourChoice, an integrated investment solution that gives users the ability to trade stocks, fractional shares, and mutual and exchange-traded funds from within a digital banking platform.