Full-Time
Junior Technical Support Specialist
Live-chat Team
Posted on 8/20/2026
Access Softek
201-500 employees
Digital banking solutions for credit unions
No salary listed
Europe
Remote
Remote within the European Union, subject to location eligibility. Rotational shifts follow Eastern Time (EST).
 Customer Experience & Support (1) |
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 IT & Security (1) |
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- Excellent written and spoken English.
- Ability to establish good working relationships with customers.
- Solid troubleshooting ability.
- Ability to learn technical skills quickly.
- In-depth learning and understanding of the company's mobile and online banking products.
- Ability to coordinate with developers to investigate and diagnose issues.
- Ability to manage a dynamic workload with many concurrent tasks.
- Ability to manage, monitor, and improve the quality of the technical support process.
- Understand the banking software and applications in depth.
- Coordinate with software technicians, technical support, and developers as needed.
- Examine technical logs to troubleshoot and resolve issues encountered during the 24/7 client support project.
- Handle technical processes and explain them to less-technical people.
- Provide support to end-users with technical questions about the company's mobile and online banking products through live chat.
- Experience in banking live chat.
- Experience in technical support.
- Experience with Dialogflow.
- Experience with various mobile phone platforms, especially iOS and Android.
- Project management experience.
- Experience working directly with United States-based customers.
- Knowledge of the United States banking system.
Access Softek provides digital banking solutions to credit unions and other financial institutions. Its offerings include a Biometric Authentication Manager for secure access using fingerprints, Conversational Banking for chat-based interactions, and EasyVest, an integrated robo-advisor for investment management. The company differentiates itself by focusing on credit unions nationwide, serving over 400 financial institutions and more than 3 million active monthly users with a 350+ member team, and by being the first to offer an integrated robo-advisor across banking platforms. Its goal is to help financial institutions grow faster and improve member experience by delivering practical, scalable digital banking tools.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Berkeley, California
Founded
1986
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Simplify's Take
What believers are saying
- January 2026 wins at Arkansas Best and Illinois State expand Access Digital deployment.
- May 2026 University Credit Union renewed for five years, validating retention momentum.
- October 2025 Array and November 2025 Alacriti partnerships add revenue and payments depth.
What critics are saying
- Jack Henry, Fiserv, and Q2 can bundle similar features, compressing differentiation by 2027.
- Community-credit-union budgets stay tight; one platform migration failure can trigger multi-year churn.
- If Access Digital becomes a feature layer, core banking vendors will displace it entirely.
What makes Access Softek unique
- Access Digital unifies mobile, desktop, crypto, biometrics, fraud detection, and 160+ integrations.
- EasyVest and Access LifeHub embed investing, credit, and identity tools inside banking apps.
- Access Softek targets credit unions specifically, with 400+ institutions and 3 million monthly users.
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Benefits
Work from anywhere
Flexible working hours
Long-term employment
Competitive salary
Paid vacation and days off on national holidays
Paid sick leave and internal medical insurance policy
Mental health coverage
Global corporate events for all staff
Compensation for training and additional education
Community of practice, regular knowledge sharing among colleagues
Provision of computer equipment
Internet compensation (50$ per month)
Relocation compensation package to be discussed individually
And other benefits, described in detail in the Staff Handbook
Company News
Access Softek partners with Array to deliver embedded credit, identity, privacy tools and more in digital banking. NEW YORK, Oct. 27, 2025 (GLOBE NEWSWIRE) - Access Softek, Inc., a pioneer in digital banking technology, today announced a strategic partnership with Array, a leading provider of embeddable fintech products. Through this integration, Access Softek introduces Access LifeHub, a new suite of digital services that empower consumers to manage their credit, identity, privacy and more directly within their mobile and online banking experience. Access LifeHub integrates seamlessly into Access Softek's digital banking platform, allowing financial institutions to activate consumer-facing tools quickly and with minimal lift. The suite includes a robust free tier and optional premium upgrades, giving users flexible access to powerful tools while enabling new subscription-based revenue opportunities for banks and credit unions. "This partnership brings next-generation financial empowerment to digital banking," said Chris Doner, CEO of Access Softek. "Consumers expect more than just transactions - they expect insights, tools, and protection that help them take control of their financial lives. Partnering with Array allows us to deliver exactly that, seamlessly inside the digital experience." * Credit Monitoring - Real-time access to credit scores and reports. * Identity Protection - Alerts for potential breaches and suspicious activity. * Privacy Management - Tools to safeguard personal information online. * Subscription Management - A place to track, manage, and cancel recurring payments. * BuildCredit Account - A no-interest, credit-building savings tool that reports to all three credit bureaus. * BuildCredit Rent - Rent payment reporting to help build credit history. * Student Loan Aid - A service that helps borrowers optimize federal student loan repayment. These premium features help financial institutions deepen engagement, improve loyalty, and generate new non-interest income - while giving consumers a unified way to strengthen their financial health and digital safety. By embedding Access LifeHub, Access Softek expands its portfolio of innovative digital banking services that help community banks and credit unions stay competitive with secure, data-driven, and revenue-generating solutions. To learn more about Access Softek, visit www.accesssoftek.com. To learn more about Array, visit www.array.com. Array Media Contact Amelia Chen [email protected]
Pulsate, a premier provider of mobile-first engagement solutions, has partnered with Access Softek, a leading provider of omnichannel digital banking solutions.
Alacriti and Access Softek have partnered to help financial institutions meet the demand for real-time money movement and unified payment systems.In this collaboration, Alacriti’s payments solutions for financial institutions will be integrated with Access Softek’s digital banking platform, the companies said in a Monday (Nov. 11) press release. These solutions include instant payments capabilities via the RTP network and the FedNow® Service.“We are excited to join forces with Access Softek, extending our reach and providing institutions with the tools they need to offer seamless real-time payments in various uses,” Eric Kugle, senior director of strategic partnerships at Alacriti, said in the release.These solutions will be added to financial institutions’ existing payment ecosystem via the integration of Alacriti’s Orbipay Payments Hub with Access Softek’s digital banking platform, per the release.The joint solution created by the partnership will provide financial institutions with enhanced security and reliability for transactions, scalability and incremental modernization that will help them meet market demands, and an improved ability to attract new customers by offering modern banking solutions, according to the release.“Partnering with Alacriti to offer Orbipay Payments Hub for Instant Payments aligns with our mission to provide cutting-edge, omnichannel solutions that enable real-time, seamless money movement,” Anna Khalzova, vice president of strategic relationships at Access Softek, said in the release. “This partnership strengthens our ability to equip financial institutions with the technology needed to meet their strategic goals and future-proof their payments.”This collaboration comes shortly after two other partnerships announced by Alacriti.In August, Alacriti and Akuvo teamed up to offer financial institutions a loan payment processing solution that integrates directly into the collections process.The integration of Alacriti’s Orbipay EBPP loan payment solution into Akuvo’s collections platform will enable seamless, in-platform loan payment processing.In July, Alacriti and Lumin Digital partnered to enable financial institutions to offer a seamless loan payment experience.The collaboration includes the integration of Alacriti’s Orbipay EBPP with Lumin’s digital banking solutions, providing clients with robust payment options
In this collaboration, Alacriti's payments solutions for financial institutions will be integrated with Access Softek's digital banking platform, the companies said in a Monday (Nov. 11) press release.
Awarded by Access Softek "Highest Adoption Growth Award".