MedStar Health

Not-for-profit health system delivering patient care

Surgical Liaison

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeWashington, DC, USA$23.65 - $42.03 /hrIn-person

About the Job

Requirements

An associate's degree in a related field is required; an associate's degree in Nursing is preferred.
One to two years of hospital nursing or comparable experience in an acute care setting is required.
Registered Nurse state licensure and/or compact state licensure is preferred.
Effective communication skills, including strong listening ability, are required.
Diplomacy skills are required.
Customer service skills and willingness to assist patients and families are required.

Responsibilities

Support, comfort, and assist families of surgical patients on the day of surgery by traveling between the Operating Room, Surgery Center, Post Anesthesia Care Unit, and patients' families.
Make rounds in surgical waiting rooms, identify families and their relationship to the patient, and inform the surgeon of the family's location.
Collaborate with nursing staff, volunteers, support staff, and surgeons to facilitate timely and private communication and provide information to families and friends about the patient's progress throughout the perioperative process.
Reassure patients that their family member or significant other will be kept informed about the patient's location and adherence to or delays in the operating room schedule.
Relay messages between patients, family members or significant others, and the surgeon.
Maintain personal contact with family members or significant others who may need privacy, have special concerns, or have received an unfavorable medical report from the surgeon.
Guide patient families to hospital resources, facilities, and their locations.
Collaborate with Post Anesthesia Care Unit nurses and, when needed, prepare and escort families to and from the Post Anesthesia Care Unit following surgery.
Assume other duties and responsibilities appropriate to the position and area.

About the Job

General Summary of Position
Serves as a personal contact who provides support and helps to alleviate stress for families of surgical patients during the perioperative period acting as a link in the communication network between family patient and staff. These functions are performed in accordance with all applicable laws and regulations and Georgetown University Hospital's philosophy policies procedures and standards.

Primary Duties and Responsibilities

Supports comforts and assists families of surgical patients on the day of surgery traveling back and forth continuously between the Operating Room Surgery Center Post Anesthesia Care Unit and the patient's families. Makes rounds in surgical waiting rooms identifying families and their relationship to the patient and informs surgeon of family's location.

Collaborates with nursing staff volunteers support staff surgeons in order to facilitate and support timely and private communication and information on the patient's progress to families and/or friends throughout the entire perioperative process.

Provides reassurance to the patient that on the day of surgery his or her family member/significant other will be kept informed of patient's location and adherence to or delays in the operating room schedule.

Relays messages between patient family member/significant other and the surgeon.

Maintains personal contact with and arranges privacy for family member(s)/significant other(s) who may need to be by themselves have special concerns or who may have received an unfavorable medical report from the surgeon.

Assists with guiding patient families such as hospital resources and facilities and their locations.

Collaborates with Post Anesthesia Care Unit nurses and if needed prepares and escorts families to & from the PACU following patient's surgery.

Assumes other duties and responsibilities that are appropriate to the position and area. The above responsibilities are a general description of the level and nature of the work assigned to this position and are not to be considered as all-inclusive.

Minimal Qualifications
Education

Associate's degree degree in Nursing preferred or
Associate's degree in Related field required

Experience

1-2 years Hospital nursing or comparable experience in acute care setting required

Licenses and Certifications

RN - Registered Nurse - State Licensure and/or Compact State Licensure preferred

Knowledge Skills and Abilities

Effective communication skills including strong listening ability;
diplomacy skills;
exceptional customer service skills and willingness to go the extra mile to provide assistance to our patients and families.

This position has a hiring range of

USD $23.65 - USD $42.03 /Hr.

About the Company

MedStar Health

Not-for-profit health system delivering patient care

MedStar Health is a not-for-profit health system serving Maryland and the Washington, D.C. region, with hospitals, ambulatory and urgent care centers, and a health research institute. It delivers medical care through a network of facilities and care teams, supported by ongoing education and research to inform everyday practice. It stands out through its Georgetown University academic partnership, large regional network, and emphasis on patient experience, education, and research. Its goal is to improve regional health by providing high-quality medical care and advancing medicine through education and clinical excellence.

Company size: 10,001+
Company stage: Grant
Total funding: $29M
Headquarters: Columbia, MD
Founded: 1999

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