Usher

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

Our Guest Experience team will be essential in creating a safe and memorable experience for all guests at the Bismarck Event Center. The Usher role requires a positive attitude, as well as a team-driven and proactive mindset. Team members must be able to proactively resolve guests’ complaints with minimal supervisor interference. Must be confident in approaching guests when issues arise. Each member of this team is responsible for providing an exceptional level of service to our guests at all arena events, including all games, major music/entertainment events, and miscellaneous special events. This position is ideal for candidates who want to immerse themselves in an exciting live entertainment/sports environment.

This job will pay an hourly rate of $15.00 - $18.00. 

Benefits for part-time roles: 401(k) savings plan and 401(k) matching.

This position will remain open until December 11, 2026.

Located in the heart of Bismarck, the Bismarck Event Center is the region’s premier destination for live entertainment, conventions, meetings, sporting events, and community gatherings. As the largest event and conference facility in western North Dakota, the venue hosts a diverse range of events each year, including concerts, trade shows, banquets, conferences, family shows, and special events. Joining the Bismarck Event Center team means becoming part of a dynamic environment where no two days are the same. Team members have the opportunity to contribute to memorable experiences for guests while working alongside passionate professionals dedicated to creating world-class events and entertainment for the community and visitors alike.

• Proactively welcome guests and assist with questions and requests.
• Identify opportunities to create memorable experiences for guests.
• Perform thorough ticket checks and scans to ensure valid access into the arena and other ticketed areas.
• Streamline and optimize guest entry and provide directions to ticketed seats and other arena locations.
• Respond to and/or escalate guest complaints, concerns, and compliments.
• Assist guests with reasonable requests for accommodations, including but not limited to wheelchair escort services.
• Maintain clear portals, aisles, and access paths for guests, staff, and emergency services.
• Effectively communicate safety and security measures.
• Report any suspicious activity to supervisors and/or management.
• Perform other duties and responsibilities as assigned.
   

• Demonstrated ability to follow instructions and work in a fast-paced environment.
• Must have strong verbal and written communication skills.
• High School Diploma or GED preferred.
• Previous experience in a customer service-based industry is preferred.
• Must be able to work a flexible schedule inclusive of weekends, nights, and holidays.
• Must be able and willing to work outside in various weather conditions, including extreme heat.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.