Enterprise AI Use Case Analyst

Overview

This is a hybrid role, with the expectation that time working will regularly take place inside and outside of a company office- Charlotte, NC

The Enterprise AI Use Case Analyst supports the advancement of AI and Generative AI initiatives across the organization by partnering with business, technology, risk, and data teams. This role helps identify opportunities to apply AI, assess business processes, coordinate governance activities, and support the delivery of AI use cases from ideation through implementation. The position is suited for a professional who combines analytical thinking, business process understanding, and strong collaboration skills, while developing expertise in AI-enabled transformation.

Responsibilities & Qualifications

Duties & Responsibilities:

• Partner with business stakeholders to understand processes, identify improvement opportunities, and evaluate potential AI and Generative AI use cases.
• Support the intake, assessment, prioritization, and tracking of AI use cases within assigned business domains.
• Assist in documenting process flows, success metrics, and value realization opportunities.
• Contribute to solutioning activities by working with business, technology, data science, and vendor teams to evaluate potential AI approaches.
• Coordinate AI governance activities, including documentation, stakeholder engagement, risk assessments, and approval processes.
• Monitor use case progress, risks, dependencies, and milestones, escalating issues as appropriate.
• Develop presentation materials to communicate use case status, benefits, and outcomes to stakeholders.
• Track and report portfolio metrics, implementation progress, and realized business value.
• Stay informed on emerging AI capabilities and identify opportunities to apply them to business challenges.

Qualifications:

Minimum Required Education and Experience: Bachelor's Degree and 2 years' experience OR High School Diploma or GED/Equivalent and 6 years' experience in Data Management, Financial Analysis, or similar

Preferred Qualifications

• Proven track record delivering AI, ML, and GenAI products or use cases from ideation through production deployment and value realization
• Demonstrated ability to rapidly prototype AI solutions, build proofs of concept (POCs), and create mockups using modern AI tools to validate business value and accelerate stakeholder buy-in.
• Demonstrated experience evaluating business processes and identifying opportunities for efficiency, automation, or enhanced customer and employee experiences.
• Experience with AI and Generative AI technologies, use case evaluation, prompt engineering, or AI-enabled workflow solutions.
• Experience working with cross-functional teams including business, technology, data, risk, compliance, or vendor partners.
• Excellent communication, and facilitation skills with the ability to gain alignment across diverse stakeholder groups
• Experience working with modern AI and data platforms including AWS AI/ML, Snowflake, vector databases, orchestration frameworks, and MLOps platforms
• Understanding of Agile delivery practices and project execution frameworks.

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.