speakit

Digital dictation and speech recognition solutions

French Customer Service Representative

Customer SupportConfirmed live in the last 24 hours

Full-timePorto, PortugalNo salary listed

About the Job

Requirements

Fluent French, spoken and written, and English at B2 level or higher.
At least 2 years of customer service experience.
Experience with CRM systems.
Strong problem-solving and analytical abilities.

Responsibilities

Respond to customer inquiries via phone, email, and chat.
Resolve customer questions and complaints, escalating when necessary.
Process customer requests and provide accurate product or service information.
Maintain and update customer records in CRM systems.
Follow internal processes and service standards.
Collaborate with colleagues to improve customer experience.
Capture customer feedback to support continuous improvement.

Desired Qualifications

Knowledge of GDS is a plus but is not required.

French Customer Service Representative - Porto

speakit · Porto, Portugal · Full-time · Posted 2025-10-21

Workplace: on_site

Department: French

Description

Are you a French speaker?

Join a global organization supporting international clients. Deliver excellent customer service while meeting quality, efficiency, and customer satisfaction goals.

Key Responsibilities

Respond to customer inquiries via phone, email, and chat.
Resolve customer questions and complaints, escalating when necessary.
Process customer requests and provide accurate product or service information.
Maintain and update customer records in CRM systems.
Follow internal processes and service standards.
Collaborate with colleagues to improve customer experience.
Capture customer feedback to support continuous improvement.

Requirements

Fluent French (spoken and written) and English (B2 or higher).
At least 2 years of customer service experience.
Experience with CRM systems; GDS knowledge is a plus but not required.
Excellent communication and interpersonal skills.
Customer-focused with a positive attitude.
Strong problem-solving and analytical abilities

Benefits

Competitive salary.
Paid training.
Career development opportunities.
Employee referral program.
Modern office environment in Porto

Apply

Apply at speakit

About the Company

speakit

Digital dictation and speech recognition solutions

Speak-IT is the UK’s leading Digital Dictation and Speech Recognition specialist, offering bespoke speech-to-text workflow solutions for sectors such as healthcare, legal, and education. Their product approach combines hardware, software, and services to turn spoken words into typed text through customized workflows that fit each industry’s needs. They work with major players in the voice technology field and provide unbiased advice, ongoing support, and hands-on service to ensure smooth implementation and use. Compared with competitors, Speak-IT differentiates itself through its long-standing presence since 1990, strong partnerships, and a focus on practical, personable customer service. The company’s goal is to help organizations improve efficiency and accuracy in documentation by delivering practical, integrated voice technology solutions and expert support.

Company size: 1-10
Company stage: Not listed
Total funding: Not listed
Headquarters: United Kingdom
Founded: 1990

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