Hancock Whitney

Traditional and online banking, financial services

Float Universal Banker

Retail & Commercial BankingUpdated on Nov 9

Full-timeDenham Springs, LA, USANo salary listed

About the Job

Requirements

A high school diploma or GED is required.
At least 1 year of sales, client service, or retail experience is required; prior banking experience is preferred.
A bachelor's degree together with cash handling and customer service experience in retail or financial services is also considered.
Ability to build and expand client relationships.
Proficiency navigating multiple banking systems and digital tools.
NMLS registration under the SAFE Act of 2008 is required; employment is contingent upon successful registration and a background check.
Ability to work Financial Center hours, including weekends and evenings, and to travel as required.
Ability to work under stress and meet deadlines.
Ability to lift, move, or carry approximately 50 pounds if required to perform essential job functions, subject to reasonable accommodation.

Responsibilities

Build, manage, and retain client relationships by conducting proactive outreach, needs assessments, and consultative sales conversations.
Serve as a trusted advisor to clients, matching financial products and services to meet their goals.
Educate clients proactively on self-service and digital banking solutions, including mobile, online, ATM, and emerging technologies, to ensure 24/7 account access.
Process routine Financial Center transactions accurately and efficiently, including deposits, withdrawals, and loan payments.
Manage lobby activity by greeting and directing clients, monitoring risk, and ensuring a positive client experience.
Identify and refer clients to internal partners in mortgage, business banking, and investments for specialized financial needs.
Develop and maintain a strong sales pipeline to achieve assigned goals and contribute to branch growth.
Uphold risk management, compliance, and security standards while maintaining operational and financial soundness.
Participate in community outreach and business development activities to expand the client base.
Maintain awareness of surroundings, client behavior, and potential risk indicators to ensure a safe environment.

Desired Qualifications

Prior banking experience.
A bachelor's degree.

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ESSENTIAL DUTIES & RESPONSIBILITIES:

Build, manage, and retain client relationships by conducting proactive outreach, needs assessments, and consultative sales conversations.
Serve as a trusted advisor to clients, matching financial products and services to meet their goals.
Proactively educate clients on self-service and digital banking solutions (mobile, online, ATMs, and emerging technologies) to ensure 24/7 account access.
Process routine financial center transactions accurately and efficiently, including deposits, withdrawals, and loan payments.
Manage lobby activity by greeting and directing clients, monitoring risk, and ensuring a positive client experience.
Identify and refer clients to internal partners (mortgage, business banking, investments) for specialized financial needs.
Develop and maintain a strong sales pipeline to achieve assigned goals and contribute to branch growth.
Uphold all risk management, compliance, and security standards, maintaining operational and financial soundness.
Participate in community outreach and business development activities to expand the client base.
Maintain awareness of surroundings, client behavior, and potential risk indicators to ensure a safe environment.

MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE:

High school diploma or GED required; Bachelor’s degree preferred
1+ year of sales, client service, or retail experience required; prior banking experience preferred
Will also consider a Bachelor’s degree plus cash handling and customer service experience in retail/financial services
Demonstrated ability to build and expand client relationships
Proficiency navigating multiple banking systems and digital tools
NMLS registration under the SAFE Act of 2008 required; employment contingent upon successful registration and background check.

ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS:

Ability to work Financial Center hours, including weekends and evenings, and to travel as required.
Ability to work under stress and meet deadlines
Ability to lift/move/carry approximately 50 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an “undue hardship” then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.

About the Company

Hancock Whitney

Traditional and online banking, financial services

Hancock Whitney is a regional bank with more than $35 billion in assets that serves Mississippi, Alabama, Florida, Louisiana, and Texas, plus loan offices in Nashville and Atlanta. It offers traditional and online banking, commercial and small-business banking, private wealth, trust and investment services, healthcare banking, and mortgage lending, delivered through its offices and online platforms. The bank emphasizes its long history and core values—honor and integrity, strength and stability, commitment to service, teamwork, and personal responsibility—as part of what sets it apart. Its goal is to be a trusted financial partner that helps people reach their financial goals and supports local communities while growing the business in a balanced, stable way.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Gulfport, MS
Founded: 1899

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