Service Centre Supervisor

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

Make Your Impact with CHEP 

At CHEP, we help move more goods to more people, in more places than any other organisation on the planet. As part of the Brambles group, we're creating smarter and more sustainable supply chains through our circular business model. 

We're expanding our Townsville Service Centre and launching a brand-new afternoon shift. This is a rare opportunity to help build a team, shape the culture and establish the standards that will support the site's next phase of growth. Rather than inheriting the status quo, you'll help create it. 

Why Join CHEP? 

• 15% afternoon shift loading 

• Consistent afternoon shift pattern with an early Friday finish every week 

• Monday to Thursday: 2:30pm - 11:00pm 

• Friday: 12:30pm - 7:00pm 

• Permanent full-time opportunity 

• Opportunity to build and shape a new team from the ground up 

• Leadership development and career opportunities across CHEP and Brambles 

• Global business with local impact 

• Safety-focused, values-driven culture committed to developing its people 

The Opportunity 

As our Afternoon Shift Supervisor, you'll lead a frontline production team while helping establish a new shift operation at our Townsville site. 

You'll spend your time where great leaders make the biggest impact, on the floor coaching, developing and supporting your team. Working alongside an experienced Site Manager, you'll play a key role in building a high-performing culture, developing future leaders and driving safe, efficient operations. 

What You'll Do 

• Lead and develop a frontline production team 

• Drive a strong safety-first culture 

• Coach and develop future leaders 

• Deliver production, quality and customer service outcomes 

• Build team engagement, accountability and performance 

• Support continuous improvement initiatives across the site 

• Manage attendance, performance and employee relations matters in partnership with HR 

 
You'll Thrive If You 

• Enjoy building teams, not just managing them 

• Lead from the floor and build trust quickly 

• Have experience leading teams in operational environments 

• Love coaching and developing people 

• Bring energy, resilience and authenticity to your leadership style 

• Balance people, safety and operational outcomes with confidence 

 
Our Commitment to Diversity & Inclusivity 

CHEP Townsville is a welcoming and inclusive workplace where women thrive in hands-on roles. We actively encourage applications from women and people of all backgrounds. You’ll be joining a team that values respect, support, and collaboration. 

 We know that talent comes in many forms. CHEP welcomes applications from Aboriginal and Torres Strait Islander peoples and neurodivergent individuals. We are committed to creating a workplace where people can bring their whole selves to work and feel valued for their unique strengths, experiences, and perspectives. 

 Need adjustments during the recruitment process? Whether that's extra time, alternative interview formats, or other support, we're happy to work with you to ensure an accessible and positive experience. 

Remote Type

Not Remote

Skills to succeed in the role

Adaptability, Adaptability, Change Management, Coaching, Computer Literacy, Cross-Functional Work, Data Analysis, Data-Driven Decision Making, Data Literacy, Delegation, Digital Literacy, Emotional Intelligence, Feedback, Inclusive Leadership, Innovation, Inspiring Others, Learn From Mistakes, Mathematic Literacy, Mentoring, Mentorship, Motivating Teams, Prioritization, Scheduling, Stakeholder Engagement, Strategic Thinking {+ 1 more}

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [email protected].