Documentation Governance Lead

A career as a Documentation Governance Lead in the Capital Markets Client Due Diligence team at National Bank means acting as a strategic leader in documentation governance and operational excellence. In this role, you will have a direct impact on the quality, consistency, and sustainability of operational processes by building a structured documentation framework that supports business objectives, regulatory requirements, and transformation initiatives.

You will help bring clarity to a complex environment by improving documentation practices, strengthening governance, and enabling teams to work more efficiently through clear and sustainable processes.

Your role

• Define and implement a documentation governance strategy aligned with operational, regulatory, and transformation priorities.
• Assess existing documentation to identify gaps, risks, redundancies, and opportunities for improvement.
• Establish and manage a roadmap that prioritizes documentation initiatives, stakeholders, deliverables, and timelines.
• Document and optimize operational processes, procedures, guides, and standards to support operational excellence.
• Collaborate with Business, Legal, Compliance, and Operations partners to ensure alignment with organizational and regulatory requirements.
• Develop governance tools, dashboards, performance indicators, and process-management practices that support continuous improvement and innovation.

Your team

The Capital Markets Operations sector brings together specialists who work in an agile, proactive, and collaborative manner to seize opportunities, stay at the forefront of evolving practices, and continuously improve processes.

Within the Capital Markets Client Due Diligence department, you are part of a multidisciplinary team and report to the Senior Director, Capital Markets Client Due Diligence. Our team stands out for its collaborative approach, transformation mindset, and commitment to operational excellence. We aim to offer you maximum flexibility to promote your quality of life. This includes a hybrid work environment and a flexible, adaptable schedule.

The Bank values continuous development and internal mobility. Our personalized training programs, based on learning through action, allow you to master your role and develop new areas of expertise. Tools such as the Data Academy, language training, the Harvard Learning Center, and coaching and mentoring support are available to you at all times.

Requirements

• Hold a university degree in finance, business administration, law, or another relevant field and possess at least 5 years of experience in documentation governance, operational governance, or process management.
• Demonstrate experience documenting, reviewing, and optimizing operational processes within a complex environment.
• Have knowledge of governance frameworks, continuous improvement practices, and process-management methodologies.
• Possess experience working with Microsoft Office, Atlassian, and process-mapping or process-management tools.
• Have knowledge of financial services, Capital Markets, or regulatory compliance, including AML/KYC requirements (asset).
• Have experience leveraging artificial intelligence tools, such as Copilot, to support documentation and process improvement initiatives (asset).

English, French

Reason to require this language: you will need to work closely with our colleagues outside Quebec.