In PersonWork from the Chennai office is required.
IT OperationsIT Service Desk & End User Support
About the job
Requirements
Basic understanding of IT support and troubleshooting.
Good knowledge of computer hardware, software, and operating systems.
Basic understanding of networking concepts is an advantage.
Good verbal and written communication skills.
Strong problem-solving and customer-handling skills.
Ability to work independently as well as part of a team.
Willingness to work in rotational shifts.
Willingness to work from the office in Chennai.
Interest in learning both technical support and business development activities.
Any Bachelor's degree or Diploma in Computer Science, Information Technology, or a related field.
Freshers and candidates with relevant IT support experience may apply.
Zero to one year of experience.
Responsibilities
Provide Level 1 and Level 2 technical support to users and customers.
Troubleshoot and resolve hardware, software, system, and basic network-related issues.
Identify, diagnose, and resolve technical problems within defined timelines.
Respond to customer and user queries and provide appropriate technical assistance.
Maintain proper records of technical issues, resolutions, and follow-ups.
Escalate complex technical issues to the appropriate team when required.
Assist with customer communication and support activities.
Support inside sales and lead generation activities.
Assist in customer outreach and follow-up activities.
Participate in Go-To-Market initiatives.
Support business development activities and customer engagement.
Coordinate with internal teams to ensure timely resolution of customer requirements.
Desired Qualifications
Basic understanding of networking concepts.
Job Description
IT Support Engineer (L1/L2)
**Job Location:** Chennai
**Work Mode:** Work From Office (WFO)
**Work Timings:** 12:00 AM – 8:00 AM IST / 8:00 AM – 4:00 PM IST
**Salary:** ₹15,000 per month
**Accommodation Support:** ₹5,000 per month
Job Overview
We are looking for an **IT Support Engineer (L1/L2)** to join our team in Chennai. The role involves providing technical support to customers/users, troubleshooting IT-related issues, and assisting with day-to-day technical operations.
The position also involves exposure to **inside sales, lead generation, Go-To-Market (GTM), and business development activities**, providing candidates with an opportunity to develop both technical and customer-facing skills.
Key Responsibilities
* Provide **L1/L2 technical support** to users and customers.
* Troubleshoot and resolve hardware, software, system, and basic network-related issues.
* Identify, diagnose, and resolve technical problems within defined timelines.
* Respond to customer/user queries and provide appropriate technical assistance.
* Maintain proper records of technical issues, resolutions, and follow-ups.
* Escalate complex technical issues to the appropriate team when required.
* Assist with customer communication and support activities.
* Support **inside sales and lead generation** activities.
* Assist in customer outreach and follow-up activities.
* Participate in **Go-To-Market (GTM)** initiatives.
* Support business development activities and customer engagement.
* Coordinate with internal teams to ensure timely resolution of customer requirements.
Required Skills
* Basic understanding of IT support and troubleshooting.
* Good knowledge of computer hardware, software, and operating systems.
* Basic understanding of networking concepts is an advantage.
* Good verbal and written communication skills.
* Strong problem-solving and customer-handling skills.
* Ability to work independently as well as part of a team.
* Willingness to work in rotational shifts.
* Willingness to work from the office in Chennai.
* Interest in learning both technical support and business development activities.
Qualification
* Any Bachelor's degree / Diploma in Computer Science, Information Technology, or a related field.
* Freshers and candidates with relevant IT support experience may apply.
Employment Details
* **Work Mode:** Work From Office
* **Location:** Chennai
* **Shift:** 12:00 AM – 8:00 AM IST / 8:00 AM – 4:00 PM IST
* **Salary:** ₹15,000/month
* **Accommodation Support:** ₹5,000/month
* **Probation:** 6 months
* **Performance Review:** Every 6 months after successful completion of the probation period
* **Salary Revision:** Based on performance during the review period
Why Join Us?
* Opportunity to build hands-on experience in IT Support.
* Exposure to customer support and business development.
* Opportunity to develop both technical and communication skills.
* Accommodation support provided.
* Performance-based career growth and salary revision.
**Interested candidates can apply with their updated resume.**
Qualifications
Qualification
* Any Bachelor's degree / Diploma in Computer Science, Information Technology, or a related field.
* Freshers and candidates with relevant IT support experience may apply.