RemoteTravel to client meetings, congress meetings, and sales meetings as client needs require.
Sales & Account ManagementAccount Management
No H1B Sponsorship
About the job
Requirements
A bachelor's degree is required.
At least 10 years of agency experience in pharmaceutical marketing and account services is required.
A demonstrated history of successfully managing at least $5 million in annual fees for a pharmaceutical marketing agency is required.
Experience managing and mentoring Account Services personnel is required.
Substantial experience leading advertising and promotion marketing communication initiatives, including print, video, digital, and social media campaigns, is required.
The role requires the ability to attend and conduct virtual or in-person presentations.
The role requires significant communication with clients and internal teams, including many presentations.
The role requires the ability to travel as client needs require, including client meetings, congress meetings, and sales meetings.
The role requires the ability to work extra and/or nontraditional hours as client needs require.
Effective leadership skills focused on account services, strategic pharmaceutical marketing, and business processes are required.
A high level of integrity, confidentiality, and accountability is required.
Diplomacy, negotiation, conflict resolution, and people management skills are required.
The role requires the ability to manage outcomes toward win-win resolutions.
The role requires the ability to provide management direction and developmental support to direct reports, assign challenging work, empower others, and share ownership and visibility.
Demonstrated ability to manage key constituent relationships is required.
The role requires the ability to identify key issues and strategically overcome challenges or obstacles.
Attention to detail and a high degree of accuracy are required.
Analytical thinking, planning, prioritization, and execution skills are required.
Strong verbal and written communication skills are required.
Presentation and persuasion skills are required, including developing and conveying a clear point of view and meaningful narrative, communicating with clients, peers, subordinates, and management, presenting data and facts as well as controversial topics, commanding attention, and managing group dynamics.
Responsibilities
Establish and lead cross-functional teams in planning and executing marketing activities for assigned client accounts, with a focus on digital and social media channels.
Monitor and manage assigned activities to ensure timely delivery of high-quality products and services within budget.
Foster collaboration across departments, internal groups, and individuals to develop innovative solutions to client needs.
Serve as the primary client contact for assigned accounts, manage day-to-day account matters, resolve issues, and provide customer service consistent with corporate values.
Develop and nurture client relationships to support ongoing collaboration, issue mitigation, and new business opportunities.
Keep client and product strategy central to internal and external project discussions and make related recommendations.
Review materials to ensure adherence to agreed client and product strategy.
Represent the executive team in communicating and supporting corporate vision, values, culture, brand, objectives, policies, and processes.
Work with internal teams to ensure goals and objectives are met in accordance with corporate values.
Oversee financial aspects of client relationships, including contract compliance, statements of work, purchase orders, invoices, and receivables.
Develop and defend client statements of work and scope details with input from project core team members.
Develop strategic and creative briefs, obtain client agreement, and communicate project vision and expectations to core teams.
Oversee forecasting and reporting for assigned client accounts.
Ensure teams comply with client contracts, timelines, and budgets.
Manage, mentor, and develop assigned agency personnel.
Review major deliverables to ensure quality standards and client expectations are met.
Attend and lead portions of weekly client status meetings, new-project kickoffs, and post-completion project debriefs.
Attend client meetings and congresses, and communicate key learnings to teams and clients.
Participate in client presentations and sell and defend the agency's point of view.
Perform client core team responsibilities as needed and proactively help team members carry out tasks.
Agree on and communicate client core team roles and responsibilities.
Onboard, train, mentor, and support team members.
Monitor daily organizational tasks to support team and operational effectiveness.
Work with team members and managers to support work resourcing, prioritization, productivity, and quality.
Work with team members and managers to resolve issues as needed.
Define, communicate, enforce, and support operational processes.
Manage individual team members and allocate and prioritize resources and workflow.
Ensure client core teams are assigned and effective, and client jobs are resourced and appropriately prioritized.
Monitor progress and adjust plans as appropriate.
Foster collaboration among core team members to create innovative solutions to client needs.
Provide ongoing guidance on product strategy, decision-making, and project planning.
Intervene on behalf of client core teams to address client or partner issues, quality assurance, resourcing, budget issues, and scope changes.
Assist leadership in designing and implementing strategies and cross-selling initiatives.
Lead strategic and tactical planning initiatives for assigned accounts in alignment with client financial calendars to secure ongoing business.
Ensure existing client revenue goals are achieved.
Lead business-development opportunities and initiatives to increase revenue and meet or exceed company goals.
Seek new business opportunities within current clients in alignment with strategic goals and objectives.
Lead teams and resources in creating and submitting requests for proposals and proposals for prospective or new clients.
Drive cross-selling, new-business development, and revenue growth for new and existing clients.
Monitor industry and therapeutic-area practices and advances to keep the company and clients at the forefront of the field.
Lead and support key internal committees related to Account Services and new-business development.
Represent the organization appropriately.
Support a positive work culture, consensus-building, and internal communications.
Facilitate communication between team members and clients to maintain strong relationships and effective account management.
Resolve conflict, recognize success, set clear team priorities, explain client and brand objectives and strategies, and define success for the team.
Keep senior management informed of critical client concerns and opportunities.
Keep senior management informed of critical internal issues, concerns, and opportunities.
Desired Qualifications
An MBA or other advanced degree is preferred.
Job Description
The Vice President (VP), Account Services, has primary responsibility for Account Services activities for assigned clients, including developing and executing strategies to grow revenue that meets and exceeds assigned objectives, including client satisfaction, development and retention. This individual leads internal cross-functional core teams and clients on the strategic and tactical plan, design, and execution of innovative multichannel pharmaceutical marketing communications initiatives. The VP, Account Services has primary responsibility for assigned Accounts Services employee recruitment, mentorship, and retention. In addition, the VP, Account Services is required to personally understand client challenges and lead internal and external core teams to conceptualize, design, and deliver novel solutions for clients’ needs in a manner consistent with the values and reputation of Synchrony. Accountabilities include assigned client relationship development and satisfaction, core team leadership, new business development, and overall strategy, development, and execution of assigned business.
Job Duties
Leadership/Management/Execution
Establish and lead cross-functional teams in concept and execution of marketing activities, including a focus on digital and social media channels, for assigned client accounts
Monitor and manage assigned activities to ensure timely delivery of the highest-quality products and services within budget
Foster and develop collaboration between departments, internal groups, and individuals to ensure innovative and collaborative solutions to client needs
Serve as primary client contact for assigned accounts, including day-to-day account management and issues resolution, providing exemplary customer service that represents corporate values
Develop and nurture client relationships on assigned accounts to ensure continuous collaboration on issue mitigation and new business opportunities
Keep client and product strategy to the forefront of all project discussions, both internal and external, and make related recommendations as needed
Review all material to ensure adherence to agreed client and product strategy
Represents the executive team to communicate and support our corporate vision, values, culture, and brand as well as corporate objectives, policies, and processes
Work with internal team to ensure it is meeting its goals and objectives while adhering to corporate values
Oversee financial aspects of client relationship, including compliance to contract/agreements, statements of work, purchase orders, invoices, and receivables
Develop and defend client statements of work (SOW)/scope details with input from core team members involved in project execution
Develop strategic/creative briefs for all projects, obtaining client agreement, and clearly communicate vision and expectations to the core team
Oversee forecasting and reporting for all assigned client accounts
Ensure team compliance with client contracts, timelines, and budgets
Manage, mentor, and develop assigned agency personnel
Review all major deliverables to ensure quality standards and client expectations are met
Attend and lead aspects of weekly client status, new project kick-offs, and project debriefs post-completion
Attend client meetings, congresses, and communicate key learnings to team and client
Actively participate in client presentations, selling and defending the agency's point of view
Client Core Team Roles and Responsibilities
Perform client core team responsibilities as needed
Proactively help team members carry out tasks
Agree and communicate roles and responsibilities of the client core teams
Onboard, train, mentor, and support team members
Remain aware of and attentive to daily organizational tasks to ensure team and operational effectiveness
Work with team members and managers to support work resourcing, prioritization, productivity, and quality
Work with team members and managers on issue resolution when needed
Define, communicate, enforce, and support operational processes
Manage individual team members; allocate and prioritize resources and workflow
Ensure all client core teams are assigned and effective
Ensure all client jobs are resourced and appropriately prioritized
Monitor progress and adjust appropriately
Foster and develop collaboration among core team members to ensure innovative solutions to client needs
Provide ongoing guidance regarding product strategy, decision making, and project planning
Intervene on behalf of client core teams if issues arise, such as: client issues, partner issues, quality assurance, resourcing, budget issues, changes in scope
Business Development
Assist leadership with the design and implementation of strategies and cross-selling initiatives
Lead strategic and tactical planning initiatives for assigned accounts according to client-defined financial calendars to secure ongoing business
Ensure that existing client revenue goals are achieved
Lead assigned business development opportunities and initiatives required to increase revenue to meet and exceed company goals
Actively seek new business opportunities within current clients according to strategic goals and objectives
Lead teams and resources to create and submit RFPs and proposals for prospective/new clients
Provide Synchrony Group cross-selling, new business development, and revenue growth for both new and existing clients
Monitor industry and therapeutic area and best practices and advances to ensure that Synchrony and our clients are at the cutting edge or leading the field
Internal and External Relationships
Lead and support key internal committees pertaining to Account Services and new business development
Represent the organization in an appropriate manner
Be a positive force for enhancing the work culture, consensus-building, and internal communications
Facilitate communication between team members and clients necessary to maintain strong relationships and effective account management
Resolve conflict and celebrate success; set clear team priorities; explain client/brand objectives and strategies; define success in terms of the whole team
Keep senior management apprised of critical client concerns and opportunities
Keep senior management apprised of critical internal issues, concerns, and opportunities
Key Competencies
Effective leadership skills, with strong focus on account services, strategic pharmaceutical marketing, and businesses processes
High level of integrity, confidentiality, and accountability
Well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills
Ability to manage outcomes to win-win resolution
Ability to provide management direction and developmental support to direct reports in preparation for future positions; provide challenging and stretching assignments; push tasks down to empower others; share ownership and visibility
Demonstrated ability to manage key constituent relationships
Able to identify key issues; creatively and strategically overcome challenges or obstacles
Effective attention to detail and a high degree of accuracy
Sound analytical thinking, planning, prioritization, and execution skills
Expert communicator both verbally and in writing
Strong presentation and persuasion skills: Can develop a clear point of view and tell a meaningful "story"; is effective in a variety of settings and group sizes with clients, peers, subordinates, and management; confidently expresses both data/facts, plus more controversial topics; commands attention and can manage group dynamics
Qualifications
Requirements
Bachelor's degree required; MBA or advanced degree preferred
Minimum 10 years’ agency experience in pharmaceutical marketing and account services
Demonstrated history of successful management of 5+ million dollars of fee/year specific to a pharmaceutical marketing agency
Experience managing and mentoring Account Services personnel
Substantial experience leading advertising and promotion marketing communication initiatives, including print, video, digital, and social media campaigns
Working Conditions
Ability to attend and conduct virtual or in-person presentations
Significant communication with clients and internal teams, including many presentations
Ability to travel as client needs require (e.g., client meetings, congress meetings, sales meetings)
Ability to commit to extra and/or nontraditional hours as client needs require
Additional Information
Synchrony places high value on the well-being of its employees; therefore, Synchrony team members are eligible for a comprehensive array of benefits, including competitive salaries, generous paid time off, excellent health insurance, family leave, and a 401(k) plan with employer matching.
All your information will be kept confidential according to EEO guidelines.
EOE. Synchrony is not able to provide visa sponsorship for this role.