S

Synchrony Group

Vice President Account Services

Account ManagementConfirmed live in the last 24 hours
Full-timeWest Chester, PA, USANo salary listed

About the Job

Requirements

  • A bachelor's degree is required.
  • At least 10 years of agency experience in pharmaceutical marketing and account services is required.
  • A demonstrated history of successfully managing at least $5 million in annual fees for a pharmaceutical marketing agency is required.
  • Experience managing and mentoring Account Services personnel is required.
  • Substantial experience leading advertising and promotion marketing communication initiatives, including print, video, digital, and social media campaigns, is required.
  • The role requires the ability to attend and conduct virtual or in-person presentations.
  • The role requires significant communication with clients and internal teams, including many presentations.
  • The role requires the ability to travel as client needs require, including client meetings, congress meetings, and sales meetings.
  • The role requires the ability to work extra and/or nontraditional hours as client needs require.
  • Effective leadership skills focused on account services, strategic pharmaceutical marketing, and business processes are required.
  • A high level of integrity, confidentiality, and accountability is required.
  • Diplomacy, negotiation, conflict resolution, and people management skills are required.
  • The role requires the ability to manage outcomes toward win-win resolutions.
  • The role requires the ability to provide management direction and developmental support to direct reports, assign challenging work, empower others, and share ownership and visibility.
  • Demonstrated ability to manage key constituent relationships is required.
  • The role requires the ability to identify key issues and strategically overcome challenges or obstacles.
  • Attention to detail and a high degree of accuracy are required.
  • Analytical thinking, planning, prioritization, and execution skills are required.
  • Strong verbal and written communication skills are required.
  • Presentation and persuasion skills are required, including developing and conveying a clear point of view and meaningful narrative, communicating with clients, peers, subordinates, and management, presenting data and facts as well as controversial topics, commanding attention, and managing group dynamics.

Responsibilities

  • Establish and lead cross-functional teams in planning and executing marketing activities for assigned client accounts, with a focus on digital and social media channels.
  • Monitor and manage assigned activities to ensure timely delivery of high-quality products and services within budget.
  • Foster collaboration across departments, internal groups, and individuals to develop innovative solutions to client needs.
  • Serve as the primary client contact for assigned accounts, manage day-to-day account matters, resolve issues, and provide customer service consistent with corporate values.
  • Develop and nurture client relationships to support ongoing collaboration, issue mitigation, and new business opportunities.
  • Keep client and product strategy central to internal and external project discussions and make related recommendations.
  • Review materials to ensure adherence to agreed client and product strategy.
  • Represent the executive team in communicating and supporting corporate vision, values, culture, brand, objectives, policies, and processes.
  • Work with internal teams to ensure goals and objectives are met in accordance with corporate values.
  • Oversee financial aspects of client relationships, including contract compliance, statements of work, purchase orders, invoices, and receivables.
  • Develop and defend client statements of work and scope details with input from project core team members.
  • Develop strategic and creative briefs, obtain client agreement, and communicate project vision and expectations to core teams.
  • Oversee forecasting and reporting for assigned client accounts.
  • Ensure teams comply with client contracts, timelines, and budgets.
  • Manage, mentor, and develop assigned agency personnel.
  • Review major deliverables to ensure quality standards and client expectations are met.
  • Attend and lead portions of weekly client status meetings, new-project kickoffs, and post-completion project debriefs.
  • Attend client meetings and congresses, and communicate key learnings to teams and clients.
  • Participate in client presentations and sell and defend the agency's point of view.
  • Perform client core team responsibilities as needed and proactively help team members carry out tasks.
  • Agree on and communicate client core team roles and responsibilities.
  • Onboard, train, mentor, and support team members.
  • Monitor daily organizational tasks to support team and operational effectiveness.
  • Work with team members and managers to support work resourcing, prioritization, productivity, and quality.
  • Work with team members and managers to resolve issues as needed.
  • Define, communicate, enforce, and support operational processes.
  • Manage individual team members and allocate and prioritize resources and workflow.
  • Ensure client core teams are assigned and effective, and client jobs are resourced and appropriately prioritized.
  • Monitor progress and adjust plans as appropriate.
  • Foster collaboration among core team members to create innovative solutions to client needs.
  • Provide ongoing guidance on product strategy, decision-making, and project planning.
  • Intervene on behalf of client core teams to address client or partner issues, quality assurance, resourcing, budget issues, and scope changes.
  • Assist leadership in designing and implementing strategies and cross-selling initiatives.
  • Lead strategic and tactical planning initiatives for assigned accounts in alignment with client financial calendars to secure ongoing business.
  • Ensure existing client revenue goals are achieved.
  • Lead business-development opportunities and initiatives to increase revenue and meet or exceed company goals.
  • Seek new business opportunities within current clients in alignment with strategic goals and objectives.
  • Lead teams and resources in creating and submitting requests for proposals and proposals for prospective or new clients.
  • Drive cross-selling, new-business development, and revenue growth for new and existing clients.
  • Monitor industry and therapeutic-area practices and advances to keep the company and clients at the forefront of the field.
  • Lead and support key internal committees related to Account Services and new-business development.
  • Represent the organization appropriately.
  • Support a positive work culture, consensus-building, and internal communications.
  • Facilitate communication between team members and clients to maintain strong relationships and effective account management.
  • Resolve conflict, recognize success, set clear team priorities, explain client and brand objectives and strategies, and define success for the team.
  • Keep senior management informed of critical client concerns and opportunities.
  • Keep senior management informed of critical internal issues, concerns, and opportunities.

Desired Qualifications

  • An MBA or other advanced degree is preferred.

About the Company

Synchrony Group

Company size
Not listed
Company stage
Not listed
Total funding
Not listed
Headquarters
Not listed
Founded
Not listed

Recently Posted Jobs

Explore more opportunities at Synchrony Group

See more jobs