capital.com

CFD trading platform with MT4 integration

Senior Operations Manager - Planning

Business OperationsConfirmed live in the last 24 hours

Full-timeNo salary listedHybrid

About the Job

Requirements

At least 5 years in capacity planning, workforce management or operations planning in a high-volume environment.
Hands-on experience building forecasting and capacity models, including seasonality.
Strong grasp of capacity drivers, scenario planning and sensitivity analysis.
A record of recommendations that changed hiring or process decisions.
Experience working with Finance and tracking forecast accuracy over time.
Advanced spreadsheet skills, SQL or similar, and experience managing direct reports.

Responsibilities

Own the capacity planning model, roadmap and key performance indicators.
Forecast demand over the next week, month and six months. Separate customer activity, product changes, seasonality and backlogs, and agree assumptions with the teams closest to each source of demand.
Translate demand into capacity needs using workload, handling time and productivity. Account for skills, hours, absence, attrition, training and ramp-up.
Build scenarios for growth, launches and disruption, and show the cost and service impact.
Recommend hiring, redeployment, process and automation actions early enough to cover recruitment and training lead times.
Align definitions and data with Finance and operational teams, track forecast versus actual, and improve the models.
Flag capacity risks early, including skill and time-zone gaps, and keep reporting clear enough for managers to act on.
Build and run the department’s main planning model using AI and automation, and advise leaders on hiring, redeployment, process improvements and automation.
Work closely with operational leaders and Finance, and manage Workforce Management specialists.

Desired Qualifications

Financial services, fintech or payments background.
Planning for Customer Support, KYC or FinCrime operations.
Using AI, Python or statistical methods in forecasting.

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.

We are looking for a Senior Operations Manager - Planning to build how Capital.com plans the people and skills its operations need as we grow into new products and markets.

You will own capacity planning across the organisation. That covers forecasting demand, such as new customer sign-ups and FinCrime alerts, over the next week, month and six months, and turning it into clear staffing needs. You’ll use AI and automation to build and run the department’s main planning model, and you’ll advise leaders on hiring, redeployment, process improvements and automation early enough for them to act. You’ll work closely with operational leaders and Finance, and manage a Workforce Management specialists.

Responsibilities:

Own the capacity planning model, roadmap and KPIs.

Forecast demand over the next week, month and six months. Separate customer activity, product changes, seasonality and backlogs, and agree assumptions with the teams closest to each source of demand.

Translate demand into capacity needs using workload, handling time and productivity. Account for skills, hours, absence, attrition, training and ramp-up.

Build scenarios for growth, launches and disruption, and show the cost and service impact.

Recommend hiring, redeployment, process and automation actions early enough to cover recruitment and training lead times.

Align definitions and data with Finance and operational teams, track forecast vs. actual, and improve the models.

Flag capacity risks early, including skill and time-zone gaps, and keep reporting clear enough for managers to act on.

Requirements:

5+ years in capacity planning, workforce management or operations planning in a high-volume environment.

Hands-on experience building forecasting and capacity models yourself, including seasonality.

Strong grasp of capacity drivers, scenario planning and sensitivity analysis.

Record of recommendations that changed hiring or process decisions.

Experience working with Finance and tracking forecast accuracy over time.

Advanced spreadsheet skills, SQL or similar, and experience managing direct reports.

Nice to have:

Financial services, fintech or payments background.

Planning for Customer Support, KYC or FinCrime operations.

Using AI, Python or statistical methods in forecasting.

About the Company

capital.com

CFD trading platform with MT4 integration

Capital.com runs a trading platform for individual traders, focusing on Contracts for Difference (CFDs). It provides access in the UK, Europe, and Australia with tools, education, and around-the-clock support to help users trade. The platform works by allowing users to speculate on price movements of assets through CFDs, without owning the underlying assets. It offers fast order execution (around 0.032 seconds), 75 technical indicators, and seamless MetaTrader 4 (MT4) integration so traders can use automated strategies. Revenue comes from spreads and other trading-related fees. Capital.com differentiates itself with a broad suite of trading tools, strong regulatory oversight from the FCA and CySEC, positive Trustpilot ratings, and a track record of awards, aiming to help traders make informed decisions and manage risk more effectively.

Company size: 1,001-5,000
Company stage: Series A
Total funding: $25M
Headquarters: Limassol Municipality, Cyprus
Founded: 2016

Recently Posted Jobs

Explore more opportunities at capital.com

See more jobs