Arthur J. Gallagher & Co.

Global insurance brokerage, risk management, consulting

Employee Benefits: Retention Consultant

Account ManagementConfirmed live in the last 24 hours

Full-timeNo salary listedIn-person

About the Job

Requirements

A bachelor's degree and 6 years of related experience are required.
Proven success managing large or complex client benefits accounts is required.
The role requires the ability to build collaborative and mutually meaningful relationships with internal and external clients.
The role requires strong communication at all levels.

Responsibilities

Assume ownership and overall accountability for client revenue in the internal client relationship management system (SFDC).
Drive discussions specific to Gallagher’s compensation.
Retain a minimum of 95% of revenue for the existing book of business.
Anticipate and proactively address issues that could jeopardize client retention.
Support business growth, with success measured against White Space Growth and business retention goals.
Understand and communicate Gallagher resources, including Pharmacy Practice, Retirement, GGB, HR Consulting, and Voluntary Benefits, to internal and external client groups.
Maintain a comprehensive understanding of client needs and present appropriate coverage solutions that support and enhance clients’ culture, values, and mission.
Direct research to develop content and solutions for quarterly or experience reporting.
Communicate financial report content to clients.
Explain the implications of financial performance and plan anomalies, and provide solutions to address concerns.
Review client data to analyze trends, identify issues, and deliver appropriate solutions, including plan design modeling, funding solutions, networks, and contract issues.
Collaborate with the service team to identify challenges and opportunities and develop plans to implement solutions.
Ensure internal and external client groups are informed about current and upcoming compliance and employee benefits issues and trends.
Collaborate with the account team and provide oversight and direction on requests for proposals, vendor vetting, and presentation strategy.
Stay current on industry trends and strategies and seek to improve strategic consulting skills.
Collaborate with vendors and team members to build innovative client solutions and opportunities.

Desired Qualifications

Excellent C-level relationship management skills.
Top-tier HR, benefits, or insurance consulting competencies.
Land-and-expand and sales capabilities.
Outstanding verbal and written communication skills.
A track record of competitive success.

Introduction

Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.

How you'll make an impact

Retention:

Assumes ownership and overall accountability of client revenue in internal client relationship management system (SFDC)
• Drives discussions specific to Gallagher’s compensation
• Responsible for minimum of 95% retention of revenue for existing book of business
• Anticipate and proactively address issues that could potentially jeopardize client retention

Business Growth:

Performance success measured through White Space Growth goal along with Business Retention goal as described above
• Understand and communicate Gallagher resources (Pharmacy Practice, Retirement, GGB, HR Consulting and Voluntary Benefits) with internal
and external client groups

Strategic Consulting:

Communicates Gallagher Resources (Pharmacy Practice, Retirement, GGB, HR Consulting, Voluntary Benefits, etc.)
• Maintain comprehensive understanding of clients’ needs to ensure presentation of appropriate coverage solutions that support and enhance the
clients’ culture, values and mission
• Direct research to strategize content and solutions for quarterly/experience reporting
• Effectively communicate content of financial reports to client
• Convey implication of financial performance of plan anomalies and provide solutions to address areas of concern
• Regularly review client data to analyze trends, identify issues and deliver appropriate solutions, including plan design modeling, funding
solutions, networks, contract issues, etc.
• Communicates and collaborates with service team to identify challenges and opportunities and develop a plan to implement solutions
• Identifies and ensures internal and external client groups are well-informed of current and upcoming compliance and employee benefits related
issues and trends
• Collaborate with account team and provides oversight and direction on RFP, vendor vetting and presentation strategy
• Remains current on industry trends and strategies and proactively seek to improve strategic consulting skills
• Collaborate with vendors and team members to build innovative client solutions and opportunities

About You

Required: Bachelor's degree and 6 years related experience. Proven success at managing large/complex client benefits accounts.

Preferred: Excellent C-level relationship managent skills, top tier HR/Benefits/Insurance consulting competenciies, land-and-expand and sales capabilities; outstanding verbal and written communication skills. Track record of competitive success.

Behaviors: Must be able to build collaborative and mutually meaningful relationships with internal and external clients. Strong communicator at all levels.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

Competitive compensation
Comprehensive benefits programs designed to support your well-being
Career development opportunities and ongoing learning
A collaborative, people-first culture with accessible leadership
The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

About the Company

Arthur J. Gallagher & Co.

Global insurance brokerage, risk management, consulting

Arthur J. Gallagher & Co. is a global insurance brokerage and risk management firm. It helps businesses, public entities, and individuals manage risk and obtain insurance through three segments: brokerage, risk management, and corporate. The brokerage unit offers a full range of retail and wholesale insurance brokerage and consulting services to match clients with coverage. The risk management unit handles contract claim settlements, claim administration, loss control consulting, and risk management information services to reduce exposures. The corporate unit oversees the company’s clean energy and other investments. The firm differentiates itself by providing end-to-end risk solutions across insurance placement, claims handling, risk counseling, and investment activities, rather than focusing on a single service. Its goal is to help clients manage risk effectively, protect assets, and pursue value through diverse investments, including clean energy.

Company size: 10,001+
Company stage: IPO
Headquarters: Itasca, IL
Founded: 1927

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