Full-Time

Vice President of Software Engineering

TrueML

TrueML

51-200 employees

Digital debt collection platform for consumers

Compensation Overview

$225k - $325k/yr

Remote in USA

Remote

Remote-first role; occasional local/international travel may be required.

Category
Engineering Management (1)
Required Skills
AWS
Observability
DevOps
Requirements
  • 10+ years of hands-on engineering experience, with deep technical expertise in modern technologies, cloud-native approaches, and extensible architecture
  • 5+ years leading engineering teams, including experience as a Director, Head of Engineering, or VP
  • Proven record of building and launching 0→1 products in a startup or fast-growth environment
  • Strong ability to switch between strategic planning and tactical execution
  • Demonstrated expertise in system design, distributed systems, and cloud-native infrastructure (AWS)
  • Experience setting engineering culture, standards, and operational excellence
  • Strong communication and stakeholder-management skills
Responsibilities
  • Help define and execute the engineering strategy and technical roadmap aligned to company objectives.
  • Lead system architecture decisions to ensure scalability, resilience, and long-term maintainability.
  • Provide hands-on technical leadership—diving into code, architecture, infrastructure, and complex problem-solving when needed.
  • Ensure engineering best practices, including code quality, testing standards, deployment processes, and security guidelines.
  • Lead engineering execution from ideation through launch, overseeing full product lifecycles in a 0→1 environment.
  • Collaborate with Product and Design to define requirements, scope features, and build predictable roadmaps.
  • Drive delivery excellence—ensuring high velocity, clear accountability, and data-driven prioritization.
  • Oversee engineering processes, sprint execution, and resource allocation.
  • Strengthen DevOps, observability, continuous integration/delivery pipelines, and on-call reliability.
  • Ensure security, compliance, data protection, and architectural governance
  • Build, scale, and mentor a high-impact engineering organization (internal, contract, nearshore, or hybrid).
  • Establish a culture of ownership, innovation, technical rigor, and continuous improvement.
  • Recruit top engineering talent and develop career paths, performance standards, and scalable organizational structures.
  • Partner with Product, Design, Operations, and Executive teams to align engineering initiatives with business priorities.
  • Communicate technical decisions, tradeoffs, and impacts clearly to both technical and non-technical stakeholders.
  • Champion cross-functional collaboration, transparency, and high-quality execution across teams
Desired Qualifications
  • Experience in SaaS, AI/ML, B2B, or enterprise products
  • Ability to manage hybrid engineering teams (contract/agency + in-house)
  • Experience with security, compliance, or highly regulated environments if relevant to your product
  • Prior experience scaling engineering teams from early-stage to growth-stage

TrueML provides fintech solutions focused on debt collection and consumer financial health. Its flagship product, TrueAccord, is a digital-first platform that automates and optimizes debt recovery for creditors and debt buyers while prioritizing a positive customer experience. Another offering, True Life Solutions, includes Engage, a consumer-facing communication portal that enables collectors, creditors, and individuals to view, negotiate, and track debt repayment offers. The company generates revenue through subscriptions and transaction fees for its technology platforms. TrueML differentiates itself by combining data science and customer-experience expertise to create accessible, inclusive financial services and by delivering a more humane, digital-first approach to debt collection. Its goal is to make financial services easier to understand and use for everyone, helping people manage and pay down debt while delivering measurable results for lenders.

Company Size

51-200

Company Stage

N/A

Total Funding

$199.9M

Headquarters

Lenexa, Kansas

Founded

2013

Simplify Jobs

Simplify's Take

What believers are saying

  • Retain drove $375 million recovery from 1 million customers since January 2026.
  • Clients achieve 4x agent efficiency and 75% FTE reduction using Retain.
  • Thomas Overton appointed CTO in 2026 to advance ML-driven innovations.

What critics are saying

  • CFPB circular forces Retain channel overhauls, cutting recovery rates 20-30% within 3-6 months.
  • InDebted steals clients with 15% lower fees and 25% higher engagement in 6-12 months.
  • NYDFS consent order triggers $50M liabilities and client exodus in 12-18 months.

What makes TrueML unique

  • TrueAccord leads third-party debt collection with digital-first, consumer-friendly approach.
  • Retain's patented ML optimizes communications, recovering over $1 billion in debts.
  • Built-in compliance automation ensures regulatory adherence across jurisdictions.

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Benefits

Unlimited Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

401(k) Retirement Plan

Family Planning Benefits

Mental Health Support

Wellness Program

Company News

Cision
Feb 28th, 2025
Trueml Leadership Recognized At Rmai'S Annual Conference

"The work RMAI does for the debt collection industry and its members is critical to building a better financial lifecycle for businesses and consumers, especially its ever-evolving certification standards," said Kelly Knepper-Stephens, Chief Legal Officer, TrueML

Crowdfund Insider
Sep 20th, 2023
Trueml Products, A Fintech Developing Intelligent, Digital Communication Tools To Handle Delinquencies, Reports Key Milestone

TrueML Products, a Fintech company developing products that enable intelligent, digital communication, announced that clients have used Retain, the company’s flagship product, to drive engagement since January with more than 1 million delinquent customers that enabled recovery of $375 million in past-due balances.Total dollars collected on the Retain product “exceed $1 billion.” Retain is a scalable, client-branded digital engagement tool powered by “an optimization engine to automate clients’ digital communications and help boost customer engagement.”Retain uses a patented decision engine and engagement data “from individual interactions to optimize communication delivery and support clients’ communication efforts.”The product offers email and SMS deliverability that “enables businesses to improve communications at scale, preserve customer relationships, and maintain compliance with built-in technology that ensures the client-specified regulatory requirements are met no matter where customers are located.”Naama Bloom, General Manager at TrueML Products, said:“In today’s challenging economic landscape, more businesses are experiencing difficulty engaging with delinquent customers, and Retain helps them improve their connection rates with those customers in order to maintain relationships and get them back on track. Managing customer communications at scale can be challenging and expensive, but using Retain allows our clients to automate delinquency communications on digital channels, leading to increased customer engagement and subsequent repayment while reducing operational costs.”Retain prioritizes customer engagement and preference “with digital communications and intelligent, optimized timing and channel selection that is critical to preserving customer relationships, like the lender-borrower relationship.”Companies use Retain to “engage users more effectively and efficiently with a digital-first approach and can reduce the need for expensive headcount to contact customers or scale operations, freeing up resources for productive inbound operations as needed.”Clients have reported four times increased agent efficiency, “up to a 75 percent reduction in full-time employees needed for customer communications, and a 13 percent overall decrease in cost to recover while using Retain for digital delivery.”

Crowdfund Insider
Jan 16th, 2023
Fintech Firm Trueml Appoints Thomas Overton As Chief Technology Officer

One True Holding Company d/b/a/ TrueML, a financial technology software company developing machine learning-driven products that enable intelligent, digital communication in the financial services space, announced that Thomas Overton will “join as Chief Technology Officer.”. TrueML develops software using patented machine learning technology “to create a digital-first process that aligns with consumer communication preferences.” As a mission-driven company, TrueML aims “to bring solutions to the marketplace that redefine how creditors and consumers engage in debt collection.”. TrueML’s mission is “supported by data scientists, financial services industry experts and customer experience enthusiasts collectively building technology to serve people in a digital-first way by recognizing their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system.”