Associate Customer Engineer

• Help build creative solutions to customer needs using Google Cloud. Improve product feature offerings by providing customer feedback to internal cross-functional teams including product management and engineering.
• Solve customers operational issues through problem-solving and technical troubleshooting, while working with internal teams to drive resolution. Help customers get answers to product questions.
• Organize and execute prototype workshops to prove out proposed architectures and develop document technical blockers for prioritization with engineering.
• Travel to customer sites, conferences, and other customer related events as needed.
• Collaborate with customers to drive adoption and guide them through the entire life cycle, develop solution architectures and road maps to achieve key milestones.

Minimum qualifications:

• Bachelor’s degree in relevant STEM field (e.g., Computer Science, Information Systems, Management Information Systems), or equivalent practical experience.
• Experience working with databases, web technologies, machine learning, AI or cloud foundations (e.g., cloud computing) through certifications, internships, coursework, or relevant practical experience.
• Experience in customer service, communication, or leadership.
• Experience with one or more programming languages.
• Ability to communicate in English and Korean fluently to collaborate with colleagues and complete tasks and projects.

Preferred qualifications:

• Experience developing programs/scripts in C++, Java, Python, SQL or infrastructure/system administration.
• Experience building or troubleshooting websites or web applications using web technologies (e.g., HTTP(S), JavaScript, APIs, TCP/IP, DNS).
• Knowledge of public cloud platforms and technical concepts such as AI, Big Data, PaaS, SaaS, IaaS, and related industry topics.

The gReach Program is a 12-month paid upskilling program for early career and industry professionals with disabilities where participants will receive on-the-job-training and work on a range of projects. The goal of the gReach program is to provide participants from under-represented groups with the opportunity to grow their career as professionals.

gReach Associates will be placed in teams across different product areas. Participants will have the opportunity to be exposed to career opportunities at Google and further sharpen their professional skills. The gReach Associates will learn to make an impact by working with teams on business-critical projects and collaborating with Googlers across a variety of functions. We welcome aspiring individuals who are willing to grow as professionals through the learning experience at Google.

As a gReach Associate, you will work on one large project, complete a few smaller projects, or do the day-to-day work to support the business. You will contribute to the business, collaborate with others, and have the opportunity to add long-lasting value beyond the conclusion of their gReach program. You will closely work with a host manager and team members who will help identify project goals, while also inspiring, mentoring, and supporting the professional development of the gReach Program.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

This role is exclusively for people who have/or are in the process of applying for a government-issued disability or  holding a veteran certificate.- (해당 직무는 한국정부에서 발급한 장애인 증명서 소지하고 있거나 신청할 자격이 있는분 혹은 또는 보훈대상자 취업지원증명서를 소지하고 있으신 분만 지원가능합니다.)

Google welcomes people with disabilities.

• Bachelor’s degree in relevant STEM field (e.g., Computer Science, Information Systems, Management Information Systems), or equivalent practical experience.
• Experience working with databases, web technologies, machine learning, AI or cloud foundations (e.g., cloud computing) through certifications, internships, coursework, or relevant practical experience.
• Experience in customer service, communication, or leadership.
• Experience with one or more programming languages.
• Ability to communicate in English and Korean fluently to collaborate with colleagues and complete tasks and projects.