Practice Manager - Sales & Operations
About the job
- At least 5 years of leadership experience combining operations management and sales.
- A proven track record of meeting and exceeding sales targets, supported by results.
- Demonstrated accountability for key performance indicators, including managing and reporting on them and making decisions based on them.
- Experience conducting direct performance conversations with demonstrable outcomes.
- Ability to identify operational issues proactively, take ownership, and resolve them.
- Own the full day-to-day operation of a high-volume service location, including staffing, workflow, floor presence, and output quality.
- Drive sales performance across the location and hold yourself and the team accountable to defined revenue targets and key performance indicators.
- Set the team's performance standard and maintain it through coaching, feedback, and structured accountability.
- Ensure member interactions are efficient and professional, reflect Serenity's service standards, and identify and convert sales opportunities.
- Track location key performance indicators, including sales volume, conversion rates, efficiency, and quality scores, and use the data to make operational and commercial decisions.
- Identify underperformance early and address it directly with clarity and follow-through.
- A background in hospitality, upscale retail, or premium service operations is a strong advantage.
About the company
Serenity Mental Health Centers runs outpatient psychiatry clinics for people with depression, anxiety and other mental health conditions. Its psychiatrists and nurse practitioners assess symptoms and manage medications, while care teams coordinate appointments and treatment plans. Clinics also use magnetic brain stimulation, in which a device sends pulses through a coil near the head, and administer ketamine through monitored IV infusions. Patients and insurers pay for clinical visits and treatments, with coverage and out-of-pocket costs varying by service and plan. Founded in 2017, Serenity is based in Lehi, Utah, and operates clinics across several states.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Lehi, UT
Founded
2017
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Simplify's Take
What believers are saying
- Psychiatrists build procedure skills: Serenity's Fairfax role includes training and certification in magnetic stimulation and ketamine care.
- Insurer contracts widen access: Serenity's Orlando clinic lists Florida Blue, Tricare and Champ VA among accepted plans.
- Regional expansion adds an operating team: Serenity opened its second Northern Virginia clinic in June 2026.
What critics are saying
- Infusion demand depends on household budgets: Serenity's Orlando clinic says IV ketamine is primarily paid out of pocket.
- Customer disputes add reputation pressure: Serenity's Phoenix BBB profile listed 17 closed complaints over three years in October 2026.
- Top advertised pay depends on productivity: Serenity's Fairfax psychiatrist role combines US$300,000 guaranteed salary with uncapped incentives.
What makes Serenity Mental Health Centers unique
- Access extends beyond office hours: Serenity's Orlando clinic opens 6am to 9pm weekdays and 7am to 7pm Saturdays.
- Patient financing spreads costs: Serenity's Utah clinics advertise no-interest plans alongside uninsured self-pay arrangements.
- Clinical support is staffed explicitly: Serenity advertises eight support staff per psychiatrist at its Jacksonville clinic.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Retirement Plan
- Paid Vacation
- Paid Holidays
- Employee Referral Bonus
- Training Programs
- Professional Certification Support
- Professional Development Budget