Senior Sales & Delivery Operations Manager - Strategic Industries, Enterprise Support Strategy & Operations

Description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Would you like to join one of the most dynamic organizations within Amazon Web Services (AWS) and help customers of all industries gain the best value and service from AWS? Enterprise Support is hiring!

The AWS Enterprise Support Strategy and Operations (ESSO) team for Strategic Industries (SI) is looking for a smart, enthusiastic, and creative thought leader with a strong background in in sales operations and supporting field organizations. As Sr. Sales & Delivery Operations Manager, you will be the senior operations leader for the Strategic Industries Business Development (BD) function owning the end-to-end operating rhythm and delivering strategic initiatives that will enable growth and effectiveness of the business development function. You will also partner with select Strategic Industries delivery Area Leads to pursue prioritized initiatives and own select planning and operational activities for the Strategic Industries business across Business Development and Delivery, influencing cross-functional and worldwide teams as needed.

You will bring visibility, insights, and rigor across the full business cycle—from pipeline management, forecasting, and go-to-market execution on the sales and business development side, through to capacity planning, P&L management, business performance, and effectiveness of the field delivery teams that serve our customers. You will leverage your depth of field operations experience to drive the growth, efficiency, effectiveness, and business performance of the organization, all while enabling a best-in-class customer and employee experience.
The successful individual will have the ability to think strategically, act tactically, write effectively, and display strong analytical and critical thinking skills. The candidate must also be able to build strong cross-functional working relationships and demonstrate exceptional influencing capabilities, organizational skills, and attention to detail. This is a hands-on position—the ideal candidate must be willing to “roll up their sleeves”, dive deep, and solve important business problems.

Key Responsibilities
As a Sr. Sales & Delivery Operations Manager, your role is critical and highly visible across the organization. Your key responsibilities include, but are not limited to:
• Own the end-to-end operating rhythm for the Strategic Industries Business Development function, delivering strategic initiatives that enable the growth and effectiveness of the business development organization
• Partner with leaders to drive execution of the go-to-market strategy, and bring visibility, insights, and rigor to pipeline management, forecasting, territory planning, and sales planning
• Own and execute key field operational mechanisms (e.g., territory planning, deal reviews, pipeline inspections, and business performance inspections)
• Ideate and lead initiatives focused on driving business performance, efficiency, and effectiveness of the business development organization—improving deal success, pipeline management, and accelerating the opportunity-to-cash cycle
• Partner with select Strategic Industries delivery Area Leads to pursue prioritized initiatives
• Own select planning and operational activities across the SI delivery organization
• Define and lead the rhythm of business to inspect and manage the business and ensure achievement of the organizational goals and objectives, inclusive of delivery and BD, ie. Monthly business reviews, QBRs, etc.
• Lead strategic planning and annual planning activities in partnership with cross functional teams and senior leaders
• Own communication and partnership with business stakeholders, finance, recruiting, and HR regarding planning and execution within scope
• Drive process improvement and change management across the segment—lead and deliver training as needed
• Be a subject matter expert on your businesses. Own escalations and raise operational concerns. Define and land key initiatives.


About the team
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

- 7+ years of sales operations or equivalent experience
- Bachelor's degree or equivalent
- Experience presenting to senior leadership
- Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
- Experience defining, refining and implementing sales processes, procedures and policies or equivalent

Preferred Qualifications

- Experience working within a high-growth, technology company
- 10+ years of Microsoft Excel experience
- Experience using Salesforce (or other CRM tool) or BI tools

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.