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Inetum

Global IT services for digital transformation

Consultor/a de Calidad y Procesos Information Technology

Internal Audit & ControlsConfirmed live in the last 24 hours
Full-timeMadrid, SpainNo salary listed

About the Job

Requirements

  • A university-level STEM qualification in Science, Technology, Engineering, or Mathematics.
  • Approximately 2–3 years of experience in similar positions, especially quality, management systems, IT processes, or IT services.
  • Knowledge of quality and management models and standards, including CMMI, ISO 9001, and ISO/IEC 20000-1.
  • Knowledge of CMMI, particularly as applied to software development processes.
  • Knowledge of IT service management, frameworks such as ITIL, and standards such as ISO/IEC 20000-1.
  • Knowledge and use of ticketing or IT service management tools.
  • Intermediate English proficiency.
  • Ability to plan and organize, think analytically, work in a team, and focus on results.
  • Ability to communicate with internal stakeholders and collaborate with different organizational areas.

Responsibilities

  • Manage, maintain, and improve IT processes relating to the software lifecycle, infrastructure management, and IT governance.
  • Help implement, maintain, and improve management systems, policies, standards, procedures, and related documentation.
  • Manage and maintain quality documentation and records, ensuring they are current and traceable in corporate repositories.
  • Monitor and analyze indicators and key performance indicators, and contribute to statistics, reports, and dashboards for evaluating process and service performance.
  • Identify improvement opportunities and participate in defining, implementing, and monitoring action plans.
  • Track findings, deviations, and actions resulting from compliance processes, audits, and assessments, and verify progress on defined measures.
  • Help plan and conduct internal quality audits, prepare and present results for internal and external audits, and define related action plans.
  • Contribute to CMMI model activities, software development processes, and model assessments.
  • Advise and support organizational areas on quality, processes, and management systems.
  • Contribute to IT service management, including tracking service-level agreements and key performance indicators, incidents, requests, problems, and service-effectiveness improvement proposals.
  • Participate in multidisciplinary corporate projects and initiatives related to quality, innovation, and process improvement.

Desired Qualifications

  • Knowledge of ISO 27001, ISO 22301, ISO 27701, and ISO 30301.
  • Experience with CMMI assessments or evaluations.
  • Knowledge of security and privacy.
  • A proactive approach, interest in learning and taking on new challenges, and interest in professional development.

About the Company

Inetum

Global IT services for digital transformation

Inetum provides IT services for digital transformation in 26 countries, serving enterprises, SMEs, and public sector clients. It offers cybersecurity, cloud computing, predictive maintenance, and augmented reality, delivered through consulting, managed services, and proprietary software. It differentiates itself through a broad service portfolio, strategic partnerships with Microsoft and Sage, and a focus on tailoring solutions to fit each client’s needs. Its goal is to help clients adapt to a changing digital landscape, improving business agility and creating economic, managerial, and social opportunities.

Company size
1,001-5,000
Company stage
IPO
Headquarters
Saint-Ouen, France
Founded
1995

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