Lead Quality Engineer

Who We Are:

Quest Global delivers world-class end-to-end engineering solutions by leveraging our deep industry knowledge and digital expertise. By bringing together technologies and industries, alongside the contributions of diverse individuals and their areas of expertise, we are able to solve problems better, faster. This multi-dimensional approach enables us to solve the most critical and large-scale challenges across the aerospace & defense, automotive, energy, hi-tech, healthcare, medical devices, rail and semiconductor industries.

We are looking for humble geniuses, who believe that engineering has the potential to make the impossible possible; innovators, who are not only inspired by technology and innovation, but also perpetually driven to design, develop, and test as a trusted partner for Fortune 500 customers. As a team of remarkably diverse engineers, we recognize that what we are really engineering is a brighter future for us all. If you want to contribute to meaningful work and be part of an organization that truly believes when you win, we all win, and when you fail, we all learn, then we’re eager to hear from you. The achievers and courageous challenge-crushers we seek, have the following characteristics and skills

What You will Do:

Lead Quality Engineer is accountable for leading quality execution and continuous improvement across systems, software, and mechanical equipment supporting GE Gas Power customers in the NAM region. This role ensures rapid identification, containment, and resolution of quality issues while driving systemic corrective actions to prevent recurrence.

Working closely with the NAM Quality Leader and cross‑functional stakeholders, you will champion Built‑In Quality, strengthen customer confidence, ensure compliance with the Quality Management System, and foster a culture focused on customer satisfaction, operational excellence, and waste reduction.

As a Lead Quality Engineer, you will be responsible for:

Non-conformance Management

• Lead review, investigation, and triage of field and factory non-conformances, ensuring clear documentation of containment, correction, root cause, and validation.
• Coordinate field return analysis and failure investigations with internal teams and external suppliers.
• Partner cross‑functionally (Sales, Projects, Engineering, Operations, Sourcing, Services) to initiate early Stop Work actions, drive rapid issue resolution, and implement lessons learned.

Continuous Improvement

• Facilitate and lead cross‑functional root cause analyses using structured methodologies (8D, Apollo Reality Charting, 5‑Why, Ishikawa).
• Lead RCA readouts with leadership to align on root cause, corrective actions, and risk mitigation.
• Support Built‑In Quality (BiQ) initiatives in Manufacturing by developing and executing quality improvement roadmaps.
• Track corrective actions and audit findings, ensuring timely and effective closure
• Conduct Voice of Customer engagement and analyze customer survey feedback to identify improvement opportunities.
• Perform quality data analysis, including use of AI tools where applicable, to identify trends, risks, and systemic issues.

Quality Management System Support

• Supporting internal audit program to assure compliance and evaluating effectiveness of Quality Management System to deliver intended results.
• Supporting Quality KPIs: customer satisfaction, customer issue and nonconformance resolution, CoPQ, continuous improvement and corrective action cycle times, line stops, risk analysis.
• Communicating and mentoring widely to cultivate a quality culture of customer passion, compliance, and waste reduction.
• Other
• Support deployment of new and emerging quality initiatives as required.
• Act as a trusted quality advisor to leadership and operational teams.

What You Will Bring:

• Bachelor’s degree in STEM majors (Science, Technology, Engineering, Mathematics) from an accredited college or University or equivalent.
• Have minimum 5 to 8 years in Quality role including demonstrated success facilitating cross-functional root cause analysis. 

 Desired Characteristics

• ASQ CQE certification.
• Experience with ISO9001 and nuclear quality standards.
• Experience with ERP systems (SAP).
• Hold Six Sigma Black or Green Belt and/or Lean certification.
• Be comfortable and effective working in new areas that require rapid problem solving
• Experience in controls and/or turbines.
• Have solid understanding of key manufacturing, supply chain, engineering, Services processes.
• Excellent communicator, works well in a team environment, appreciates challenges.
• Flexible, continuous learner, willing to share knowledge and experience
• Organizational skills to manage multiple and changing priorities.
• Presentation skills, both oral and written.

Leadership:

• Highly motivated, energetic, confident, self-starting personal characteristics
• Influences through others; builds direct and "behind the scenes" support for ideas
• Identifies opportunities and actively pursues appropriate changes with the input & support of the Quality Team
• Able to work well with global teams, including time-zone flexibility when necessary