Family Outreach Coordinator

About the Team

ACCEL Schools is hiring a highly qualified Family Outreach Coordinator at East Academy in Cleveland, Ohio.

The Family Outreach Coordinator is responsible for engaging families and ensuring clear, accessible communication regarding grant-funded programs and direct student services. This role will empower parents to make informed decisions, increasing transparency, and promoting equitable access to educational opportunities.

Be part of the difference at East Academy! Founded in 2013, East Academy is a public charter school serving EK-8th grade students in the South Collinwood community. Students benefit from a wide array of specialty subjects, extracurriculars, and sports. The school’s experienced administration and caring teachers create a positive school culture. East participates in community partnerships with the Cleveland Food Bank and Cleveland Cavaliers. East Academy is part of ACCEL Schools, an established network of public charter schools serving K-12 students throughout the United States since 2014.

About the Opportunity:

Key Responsibilities:

Family Outreach & Engagement

• Develop and implement outreach strategies to inform families about grant-funded initiatives, including new or expanded programs. 
• Build strong relationships with families to increase awareness, participation, and trust. 

Parent Communication & Decision Support

• Provide clear, timely, and accessible information about available direct student services. 
• Ensure parents have sufficient time and resources to make informed choices prior to student enrollment in services. 
• Support families in understanding program options, eligibility, and expected outcomes. 

Information Accessibility

• Translate complex program information into parent-friendly formats (e.g., newsletters, websites, meetings, multilingual materials). 
• Ensure communication methods are inclusive and accessible to diverse family populations. 

Transparency & Reporting

• Publicly report provider performance related to student outcomes in a clear, understandable format. 
• Collaborate with internal teams to gather and present data on program effectiveness. 
• Maintain transparency in how services impact student achievement. 

Collaboration

• Work closely with school leadership, program staff, and external providers to ensure consistent messaging. 
• Coordinate with community partners to expand outreach and support for families. 

About You:

• Bachelor’s degree in Education, Communications, Social Work, or a related field (preferred). 
• Experience in family engagement, community outreach, or education programs. 
• Strong communication and interpersonal skills. 
• Ability to present complex information in a clear, accessible manner. 
• Experience working with diverse populations and multilingual communities is a plus. 
• Knowledge of ESSA or education grant requirements preferred. 

Skills & Competencies: 

• Effective written and verbal communication 
• Cultural competency and responsiveness 
• Organizational and project management skills 
• Data interpretation and presentation 
• Relationship-building and stakeholder engagement 

Working Conditions

• May include evening or weekend events to accommodate family schedules. 
• Occasional travel within the district/community.
• Yearly position dependent on grant funding.

About Us

“We believe that every child should be able to be anything they want in life, regardless of their birthplace and circumstances.” – Ron Packard, CEO & Founder

ACCEL Schools is a network of 80+ high-performing, public charter schools serving PK-12 students. We proudly advocate for school choice and work to address educational inequities throughout the United States. Our schools are inclusive and widely differ to reflect the unique values of the many urban, suburban, and rural communities we serve. Our brick and mortar, and virtual schools specialize in closing educational gaps and offer innovative models such as career-technical education, sports training, bilingual programming, and more. We have been recognized and praised by legislators, authorizers, and researchers for providing exceptional education options to students in historically under-resourced communities.

We offer the following benefits:

Compensation

The salary range for this position is $47,000 - 50,000. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. 

Life benefits – time & peace of mind

• Paid time off
• Retirement contributions
• Optional Basic Life and AD&D insurance
• Voluntary life insurance (employee, spouse, child)
• Discounted childcare at Early Learning Academies locations

Health benefits – stay well & thrive

• Medical, dental, and vision insurance
• Employee Assistance Program
• Voluntary short-term disability insurance
• Voluntary long-term disability insurance

Career benefits – keep growing

• Career advancement opportunities throughout Accel Schools and our strong network of 4,000+ instructors and education professionals

EQUAL EMPLOYMENT OPPORTUNITY

It is our policy to abide by all federal, state and local laws prohibiting employment discrimination based solely on a person’s race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and/or intellectual disability, age, military status, veteran status (including protected veterans), marital status, registered domestic partner or civil union status, familial status, gender (including sex stereotyping and gender identity or expression), medical condition, genetic information, sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists.