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Capgemini

Global consulting, technology services, outsourcing

Senior ServiceNow Consultant

Implementation & Technical Account ManagementUpdated on Nov 14
Full-timeNo salary listed

About the Job

Requirements

  • A completed degree in (business) informatics, business administration, or an equivalent qualification.
  • Several years of experience as a Business Analyst, Consultant, or in a comparable role in the ServiceNow environment, focused on CSM and ideally HRSD.
  • A sound understanding of the ServiceNow platform, including its data model, workflows, integrations, and solution and architecture concepts.
  • ServiceNow certifications such as CSA, CIS CSM, or CIS HRSD, as well as knowledge of process modeling and agile or traditional project methods.
  • Very good German and English language skills and communication and facilitation abilities.
  • Ideally, experience in the public sector, energy, or other regulated environments.

Responsibilities

  • Analyze, structure, and prioritize business requirements, with a focus on ServiceNow CSM, HRSD, and customer- and employee-experience processes.
  • Advise clients in workshops and develop end-to-end solution designs for complex ServiceNow transformation programs, considering platform standards, integrations, and governance.
  • Identify and design AI-supported use cases, such as service automation, virtual agents, intelligent routing, and self-service solutions.
  • Take subject-matter responsibility for projects or workstreams, manage stakeholders, and support initiatives from requirements analysis through go-live.
  • Support the development of ServiceNow expertise in the company through mentoring, knowledge sharing, and participation in projects in the public sector, energy, or other regulated industries.

About the Company

Capgemini

Global consulting, technology services, outsourcing

Capgemini provides consulting, technology services, and outsourcing to help organizations transform digitally. Its offerings include strategy and transformation consulting, system integration, application development, IT infrastructure management, and managed IT operations. It differentiates itself with a global presence in over 50 countries and a focus on applying AI, cloud, and cybersecurity to real business problems. Its goal is to help clients navigate digital transformation and improve efficiency and innovation through tailored, contract-based or managed services.

Company size
10,001+
Company stage
IPO
Headquarters
Paris, France
Founded
1967

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