ARC/Premium Support Engineer

ARC/Premium Support Engineer - L3This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Job Description:

What you’ll do:

• Lead and drive troubleshooting on Customer reported issues.
• Isolate Product issue at hardware/software level, replicate customer environments in lab, own and document communication among customers, engineering and provide final fix.
• Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business.
• Gain in-depth knowledge of the infrastructure and technologies that are present in customer’s network profile; including their network topology, features, configurations, and service history, which results in faster resolution.
• Partners internally with other Services teams to deliver focused support by participating in Customer reviews, Network trainings and driving critical issues to resolution.
• Keep the other support teams trained on the designated ARC/Premium Support customer network, practices followed.
• Provides technical expertise and guidance during testing, deployment and operational phases for CFTS Customers.
• Participate in tasks such as new product development projects, Knowledge base creation, trainings, and other documentation activities.
• Mentor newly hired support engineers and peers in technical areas of specialty.
• Products to be supported - Switching Platforms (Juniper/Aruba)

This is an individual contributor role. There will be weekend coverage as per roster requirements

Primary Skills required:

• Excellent Customer handling and communication (verbal and written) skills 

What you need to bring:

• Layer 3 - IP and related technologies (ICMP, TCP, GRE, QoS, VRRP) IP routing protocols (BGP, OSPF, ISIS)
• Layer 2 technologies (Ethernet, 802.1q/p VLAN, BFD, STP, RSTP, ARP, LACP)
• Multicast protocols [IGMP, IGMP-snooping, PIM]
• Wireless LAN technologies such as ARM, ClientMatch, AppRF, AOS10 and Gateways, Wi-Fi 7 APs
• Radius/TACACS (authentication, Authorization, Attributes, CoA, Accounting, etc.), NAC (Posture check, NAP, Policy Framework)
• PKI (CA, Certs, Encryption, Trust, Client-side config, Captive Portal (Redirects, Logins, Walled Garden)

Prefer to have understanding/Exposure/Expertise in one or more areas :

• Advanced Datacenter technologies- MC-LAG, VxLAN, EVPN, MACSEC, NAE, DCB
• Perl/Python/Unix/Expect scripting

Requires B.E. in Electronics/Engineering or Computer Science ( or equivalent) with minimum 13+ years’ experience in Networking Industry.

Following candidates having any of following experience will be preferred and minimum experience criteria may not apply -

• 7+ years extensive JUNOS/Juniper or Aruba experience OR minimum 7+ years’ experience in Troubleshooting Datacentre networks, Enterprise core networks.
• Platform Knowledge: Juniper Switches (Junos, EX, QFX series), Aruba Switches (AOS-CX, CX Switches, CX 10000 Switch Series), Aruba Wi-Fi Cisco, Arista, Alcatel, traffic generators (Ixia, Agilent), Aruba Wi-Fi APs and Controllers.
• Preferred Certifications – JNCIS/JNCIP/JNCIE/ACA/ACP/ACSX /CCNA/CCNP/CCIE and other equivalent.

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#india#networking

Job:

Engineering

Job Level:

TCP_04

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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