Tour Guide

• Provide a consistent level of premium service and promotion of Mets fandom.

• Share the story of the Mets through informative facts, engaging content, open discussions, and world class storytelling.

• Escort tour guests around Citi Field, following a predetermined itinerary.

• Confidently speak in front of large visitor groups, describe points of interest, and respond to questions.

• Politely welcome all arriving visitor and manage queuing until their tour host arrives to begin the experience.

• Monitor visitor’s activities to ensure compliance with establishment or tour regulations, safety practices, designated areas. 

• Provide guests with accurate information about the Citi Field Tour Experience, packages, and pricing while promoting Mets fandom.

• Exercise ticketing, check-in, dispatch processes, and guided tours maintenance an acceptable pace and are on-time.

• Participant in on-going Host training and development provided by the leadership team.

• Contribute to the development and maintenance of positive, productive culture while also leading by example.

• Support and offer contributions to management regarding strategy and initiatives. 

• Provide prompt, accurate and professional customer service. 

• Ensure assistance for guests with special requirements of ADA needs. 

• Other duties as assigned.

Requirements:

Experience and Education:

• High school diploma or equivalent; associate or bachelor's degree is a plus.

• Significant work experience in customer service preferred.

• Experience with public speaking is a plus.

• Able to memorize and recite facts clearly and accurately.

Essential Knowledge, Skills, and Abilities: 

• Detail-oriented with excellent organizational skill and ability to excel at multi-tasking and working under pressure.

• Ability to work a flexible schedule which includes weekdays, and special events.

• Ability to work constructively in a fast-paced team environment.

• Maintain a professional personal appearance, attitude, and work behavior at all times.

• Friendly and nurturing disposition.

• Flexibility and adaptability are required.

• Ability to speak in other languages is a plus.

The above information is intended to describe the general nature, type and level of work to be performed. The information is not intended to be an exhaustive or complete list of all responsibilities, duties and skills required for this position. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. The individual selected may perform other related duties as assigned or requested.

The New York Mets recognize the importance of a diverse workforce and value the unique qualities individuals of various backgrounds and experiences can offer to the Organization. Our continued success depends heavily on the quality of our workforce. The Organization is committed to providing employees with the opportunity to develop to their fullest potential.