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AXA

Global insurer offering life, property, casualty

Agent d’Assistance Médicale/Voyage

Customer SupportConfirmed live in the last 24 hours
Full-timeMontreal, QC, Canada

About the Job

Requirements

  • A secondary-school diploma or vocational studies diploma is required.
  • At least three years of customer-service experience is required.
  • Telephone customer-service experience is a major asset.
  • Bilingual proficiency in English and French is required, with a good level of English to communicate effectively with clients and suppliers outside Quebec.
  • Strong oral and written communication skills are required.
  • A client-focused approach, including listening, patience, empathy, and professionalism, is required.
  • The ability to identify and take ownership of client problems and find solutions is required.
  • Analytical ability, organization, and structured working habits are required.
  • Efficiency, autonomy, and stress management are required.
  • The ability to work as part of a team is required.
  • Proficiency with Microsoft Office, email, and internet research is required.

Responsibilities

  • Serve as the first point of contact for insured clients in domestic and international emergencies.
  • Identify and understand clients’ problems, reassure them, and let them know help is on the way.
  • Organize and coordinate assistance solutions and guide clients through the necessary steps.
  • Manage client files carefully, including taking notes and tracking each case’s progress.
  • Work with a broad network of suppliers and partners to provide prompt and effective assistance.
  • Ensure all actions comply with insurance contract terms and internal procedures.
  • Provide empathetic support, listen actively, and reassure clients in stressful situations.
  • Handle varied cases, including medical emergencies, travel problems, and accidents abroad, professionally and efficiently.

About the Company

AXA

Global insurer offering life, property, casualty

AXA is a global insurer and asset manager that provides life, health, and property and casualty insurance, as well as related financial services. Its products work by customers paying insurance premiums in exchange for coverage against risks; AXA pools risk across many policyholders, prices premiums based on risk, and pays claims when events occur, while also offering investment and retirement products through its asset management arm. The company has grown through large acquisitions, giving it a wide geographic footprint and a diverse mix of personal, commercial, and specialty insurance offerings. This scale and breadth set AXA apart from many competitors, alongside a long history of strategic mergers that expanded its reach to customers around the world. AXA’s goal is to be a leading global insurer and asset manager, delivering financial protection and long-term value to customers and stakeholders.

Company size
10,001+
Company stage
IPO
Headquarters
Paris, France
Founded
1816

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