Diebold Nixdorf

Global financial and retail technology provider

Técnico Eletrônico 1

Equipment Field ServiceConfirmed live in the last 24 hours

Full-timePresidente Prudente - State of São Paulo, BrazilNo salary listedIn-person

About the Job

Requirements

Completed secondary education.
Active CFT registration.
Active driver's license.
Own vehicle.
Technical education in electronics, electrotechnics, or related areas.
Availability to work in Presidente Prudente or nearby cities.
Familiarity with field service technician practices and procedures.
Ability to use diagnostic tools to troubleshoot through detailed analysis of hardware and software failures.
Ability to perform component-level hardware repairs.
Ability to clean and adjust mechanical components.
Ability to configure and install applicable software.
Ability to perform routine checks according to documented preventive maintenance procedures.
Ability to replenish supplies according to instructions.
Ability to install, move, add, change, and remove hardware and software products (IMAC/R).

Responsibilities

Install, debug, and technically maintain product and component hardware and software, primarily at customer sites.
Perform scheduled inspections, cleaning, other services, and minor product repairs within a defined service area.
Inspect products to verify proper operation, troubleshoot identified issues, and escalate requests as required by established procedures.
Schedule services, complete required documentation, and interact with customers to support satisfaction and understanding of product operation.
With guidance and/or alongside more experienced technicians, perform assigned incident management, component-level repairs, mechanical cleaning and adjustment, software configuration and installation, preventive maintenance, supply replenishment, and IMAC/R activities.
Instruct and train customers on the use and operation of installed hardware and software.
Participate in regular hardware and software training, including hands-on, on-the-job, classroom, and web-based training.
Participate in implementing measures to achieve agreed KPIs.
Assist with assigned special projects.

Realiza a instalação, a depuração e a manutenção técnica de hardware e software de produtos e componentes, principalmente nas instalações do cliente. Executa inspeções programadas, limpeza e outros serviços, além de realizar pequenos reparos em produtos dentro de uma área de atuação definida. Inspeciona os produtos para verificar seu correto funcionamento, soluciona problemas identificados e/ou encaminha as demandas para níveis superiores, conforme os procedimentos estabelecidos. Agenda serviços, preenche toda a documentação necessária e interage com os clientes para garantir a satisfação com a prestação do serviço e a compreensão sobre o funcionamento do produto.

Qualificações Necessários:

Ensino médio completo.
Possuir CFT ativo;
CNH ativa;
Possuir veículo próprio;
Ensino técnico em eletrônica, eletrotécnica, ou áreas correlatas;
Disponibilidade para atuar na cidade de Presidente Prudente SP ou/e cidades vizinhas.

Adquire familiaridade com as práticas e procedimentos de um Técnico de Serviços de Campo.
Com orientação e/ou em conjunto com técnicos mais experientes, realiza algumas ou todas as seguintes atividades: Tratamento de Incidentes: Utiliza ferramentas de diagnóstico para solucionar problemas por meio de análise detalhada de falhas de hardware e software.
Realiza reparos de hardware em nível de componente.
Limpa e ajusta componentes mecânicos.
Configura e instala softwares aplicáveis.
Manutenção Preventiva: Realiza verificações de rotina de acordo com procedimentos documentados.
Repõe insumos conforme as instruções.
IMAC/R: Instala, move, adiciona, altera e remove produtos de hardware e software.
Treinamento de Clientes: Instrui e treina clientes sobre o uso e a operação de hardware e software instalados.
Participa de treinamentos regulares de hardware e software (práticos/no local de trabalho, em sala de aula e via web).
Participa da implementação de medidas para atingir os KPIs acordados.
Auxilia em projetos especiais, conforme designado.

About the Company

Diebold Nixdorf

Global financial and retail technology provider

Diebold Nixdorf provides financial and retail technology solutions, helping banks and retailers automate and digitize their operations. Its offerings include ATMs, point-of-sale systems, software, and related services for financial institutions and retailers. The company combines hardware (ATMs and POS terminals) with software platforms and ongoing services, including maintenance and support, to enable transactions, cash management, and customer experiences. Unlike some competitors, it differentiates itself through a strong focus on software and services, a global footprint, and deep relationships with leading banks and retailers, allowing for tailored, end-to-end solutions. The goal is to help customers modernize their checkouts and banking experiences, drive efficiency, and adapt to changing financial and retail environments through integrated technology and long-term service partnerships.

Company size: Not listed
Company stage: IPO
Headquarters: North Canton, OH
Founded: 1859

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