Ecommerce Operations Lead @ Complex

Product (2)
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Product (2)

Salary Range: 70000 to 85000 (Currency: USD) (Pay period: per-year-salary)

Company And Culture

Complex is the definitive platform for global youth culture and music lifestyle, seamlessly integrating cutting-edge content, commerce and live experiences with unparalleled scale. Through innovative content, Complex tells stories of music, streetwear and style, sports, art and beyond. Its content engages in a dynamic conversation with the audience, reflecting and shaping the zeitgeist of convergence culture. A powerful media juggernaut paired with a curated marketplace, Complex is redefining the way fans interact with their favorite brands and artists and reshaping the future of digital culture and commerce.

What You'll Do

Oversee and execute product data enrichment using a PIM system to ensure accurate, optimized information across thousands of SKUs.
Ensure all products are properly configured—metafields, tags, imagery, and key attributes—prior to production and launch.
Manage the full product lifecycle from catalog entry through eCommerce platform integration and into ERP systems.
Demonstrate strong expertise in Shopify, backend catalog tools, and ERP platforms to support seamless operations and scale.

Who You Are

Thrive in fast-paced, startup environments and adapt quickly to change.
Passionate about culture shaped by craft, with a strong interest in partnering with brands to create experiences that blend content, commerce, community, and real-world engagement.
2–3 years of hands-on eCommerce experience, preferably working directly with Shopify within the fashion, music, or collectibles industries.
2–3 years of experience in eCommerce with a focus on product configuration and catalog management.
Deep understanding of product setup, processing, and enrichment using Product Information Management (PIM) software. Experience with Salsify is a plus.
Demonstrated ability to manage multiple complex projects and shifting priorities effectively.
Highly organized and collaborative, with experience leading cross-functional initiatives across departments.
Flexible hours and willingness to work around a launch schedule that does not follow the traditional 9-5 work hours.

What We Offer

Best in class health, dental, and vision insurance
Healthcare FSA
Dependent Care FSA
Commuter Benefits FSA
Short-term/long-term disability and life insurance
Paid Parental leave
401k with 4% match
Pet Insurance
Legal and Identity Theft Plans
Vacation time and sick days

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Applicants must be authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.

Complex participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Candidates must be legally authorized to work in the U.S. without the need for visa sponsorship.

Ecommerce Operations Lead

Shopify, Product Information Management (PIM)

Complex

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