Foreclosure Supervisor

Description

McCalla Raymer Leibert Pierce, LLP is seeking an experienced and hands-on Foreclosure Supervisor to oversee the day-to-day operations of the West Coast Foreclosure Department. This position is responsible for supervising a team of foreclosure processors, managing workflow distribution, ensuring compliance with client and statutory requirements, monitoring production and quality metrics, and fostering a high-performing team environment.

JOB SUMMARY:

The Foreclosure Supervisor serves as a key operational support leader responsible for ensuring timely progression of foreclosure files, maintaining service level agreements, resolving escalated issues, and providing coaching, training, and development to team members. This position requires strong leadership, organizational, communication, and analytical skills, as well as extensive knowledge of foreclosure processes, client requirements, and operational best practices.

This is an in-office position in Downtown Long Beach, CA, with standard business hours Monday through Friday.

DUTIES & RESPONSIBILITIES:

• Supervise, coach, and develop a team of foreclosure processors responsible for managing foreclosure portfolios 
• Monitor employee productivity, performance, attendance, and adherence to department expectations.
• Assist with onboarding, and training new team members.
• Foster a positive, collaborative, and accountable work environment.
• Address employee concerns, performance issues, and workflow challenges in partnership with leadership.
• Consistently and accurately update the firm’s internal case management system, as well as all client systems.
• Perform other duties and responsibilities as assigned to support departmental and organizational objectives.

WORKFLOW & OPERATIONAL OVERSIGHT

• Oversee departmental workflow to ensure files are processed accurately, efficiently, and within client SLAs and statutory timelines.
• Monitor team queues, workloads, aging reports, and pipeline metrics to ensure proper resource allocation and timely file progression.
• Identify and proactively address bottlenecks, delays, and operational risks.
• Ensure compliance with client requirements, investor guidelines, regulatory requirements, and firm policies and procedures.
• Coordinate workflow priorities and staffing coverage to meet changing business demands and client expectations.
• Review and approve escalated file activity, exceptions, and non-routine foreclosure matters.
• Partner with attorneys, managers, vendors, and cross-functional departments to facilitate file resolution and client satisfaction.

EDUCATION, EXPERIENCE & SKILLS:

• Associate's or Bachelor's Degree preferred.
• Minimum 5+ years of foreclosure experience required.
• Minimum 2+ years of leadership, supervisory, team lead, or management experience preferred.
• Extensive knowledge of foreclosure processes, timelines, and industry practices.
• Experience managing foreclosure portfolios and client relationships in a high-volume environment.
• Law firm, mortgage servicing, default servicing, trustee, or foreclosure experience.
• Must possess exceptional organizational skills; the position requires the ability to multi-task and be adaptable to continual change.
• Ability to read and write at a high level for proof reading and editing purposes.
• High-level proficiency in MS Office suite, especially Outlook, Teams, and Excel.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit, talk, or hear. The employee is occasionally required to stand, walk, use hands to finger, handle, or feel; reach with hands and arms, and stoop, kneel, or crouch, the employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Normal office working conditions. The noise level in the work environment is quiet to moderate. This is a full-time position, Monday through Friday, 8:00am to 5:00pm.

We offer a comprehensive compensation package, which includes a salary commensurate with experience and accomplishments.

If you possess the requisite qualifications, and are seeking the challenge of working in a growing firm, please submit your resume in confidence.

All applicants applying for U.S. job openings must be authorized to work in the United States.

• Please note: No employment sponsorship or support will be given for this position. McCalla Raymer Leibert Pierce, LLP will not consider any employment immigration sponsorship or support. This means that McCalla Raymer Leibert Pierce, LLP will not support any CPT, OPT, or STEM OPT plans, nor sponsor in any NIV category (including TN, E-3, H-1B, O-1), or submit the position in the H-1B Registration; or
• Visa sponsorship nor immigration support is not available. Applicants must be legally authorized to work in the United States now and in the future. The company does not provide visa sponsorship or any immigration support (including STEM OPT training plan) for this position

Because of the high volume of calls received, only qualified candidates will be contacted for consideration.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the organization.

Compensation:

Up to $85,000/Annually, Based on Qualifications and Experience