I

Incode Technologies

AI-driven identity verification and authentication platform

IT Support Engineer

Full-TimePosted on 10/15/2026
No salary listed
Senior
Mexico City, CDMX, Mexico
In PersonOnsite work from the Mexico City office is required.
IT OperationsIT Service Desk & End User Support

About the job

Requirements
  • At least 5 years of experience in IT Support, IT Operations, or related roles, including Level 2–3 support, and ability to work onsite from the Mexico City office.
  • Hands-on Okta administration experience covering single sign-on, multi-factor authentication, lifecycle management, groups, and policies.
  • Experience managing macOS and Windows devices with Iru (Kandji) and Microsoft Intune.
  • Microsoft 365 and Exchange Online administration and troubleshooting experience, including mail flow, licensing, and security and compliance settings.
  • Experience with ticketing systems and designing or improving flows, queues, and service workflows.
  • Experience supporting Zoom Rooms and video conferencing, basic Meraki networking, access control systems, and closed-circuit television.
  • Vendor management experience, including billing, invoice validation, and contract management.
  • Proficiency with Slack, Zoom, Notion, macOS, and Windows.
  • Fluency in spoken and written English and Spanish.
Responsibilities
  • Handle escalated and complex Level 2 support issues for the Mexico City office across identity, devices, Microsoft 365, collaboration tools, and the office network.
  • Work on automation and process-improvement projects for onboarding and offboarding, access requests, asset tracking, and ticket routing.
  • Manage Okta user accounts, groups, application assignments, and access policies.
  • Manage Mac and Windows devices in Iru (Kandji) and Intune, including enrollment, configuration profiles, compliance policies, and application deployment.
  • Manage Microsoft 365 and Exchange licenses, mailboxes, shared mailboxes, distribution groups, and mail flow, and troubleshoot tenant-level issues.
  • Set up and maintain ticket workflows, queues, service-level agreements, and the request catalog.
  • Maintain an accurate, automated inventory of hardware, software, and licenses from purchase through reassignment, wiping, and retirement.
  • Set up and troubleshoot Zoom Rooms, video conferencing, and audiovisual equipment.
  • Support the office network, including Meraki access points, switches, security appliances, and Wi-Fi; coordinate with Security, Facilities, and outside providers on access control and closed-circuit television.
  • Find local vendors, obtain quotes, negotiate, create purchase orders, and check invoices and billing.
  • Write procedures, runbooks, and help articles, and set guidelines for user administration and security.
  • Support office events and important business activities, and help train Level 1–2 support staff.
Desired Qualifications
  • Basic-to-medium knowledge of AWS.
  • Experience with no-code or low-code automation tools such as Tines, n8n, or similar.
  • Scripting experience with PowerShell, Bash, or Python to automate administrative tasks.
  • ITIL knowledge or certification and familiarity with IT service management best practices.
  • Experience with IT asset management tools and automated inventory processes.
  • Basic-to-medium knowledge of Zscaler.

About the company

I

Incode Technologies

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Incode provides an identity verification and authentication platform that helps businesses separate real users from fraudulent ones. It combines AI-powered automation, deterministic identity checks, and deepfake detection to deliver quick, low-friction verifications for customers and ongoing auth. The Verify product handles customer onboarding and continuous verification, while Incode Workforce uses facial biometrics to secure employee access, and Age Assurance helps companies comply with age-related rules. The system integrates multi-layer checks to prevent social engineering and sophisticated fraud. Unlike single-solution providers, Incode blends AI, biometric authentication, and compliance features into one platform to cover customers, employees, and age regulations. The company’s goal is to help organizations meet security and regulatory requirements while enabling growth and higher conversion rates by reducing friction for legitimate users.

Company Size

501-1,000

Company Stage

Series B

Total Funding

$257.1M

Headquarters

San Francisco, California

Founded

2015

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Simplify Jobs

Simplify's Take

What believers are saying

  • August 2026 GovFaceMatch targets AI fraud with 10-second onboarding and 20% conversion gains.
  • July 2026 Gartner Leader recognition and eight top-ten U.S. banks bolster enterprise credibility.
  • June 2026 Identiq acquisition and $100 million commitment deepen anti-fraud network effects.

What critics are saying

  • Aspel v. Incode settled Illinois BIPA claims for $4 million; regulators remember.
  • DMV integrations and exclusive Canadian rights create partner concentration with Interac and state agencies.
  • A privacy or bias scandal kills biometric trust and blows up sales across banking.

What makes Incode Technologies unique

  • GovFaceMatch matches live selfies against DMV records in real time, not documents.
  • Incode pairs on-device biometrics with privacy-preserving Identiq fraud sharing after June 2026 acquisition.
  • iBeta Level 3 liveness on iOS and Android separates Incode from weaker competitors.

Help us improve and share your feedback! Did you find this helpful?

Benefits

  • Meaningful Equity
  • Flexible Work Hours
  • Unlimited Paid Time Off
  • Wellness Program
  • 401(k) Retirement Plan

Growth & Insights and Company News

Headcount

6 month growth

1%

1 year growth

0%

2 year growth

1%
Biometric Update
Oct 14th, 2026
Incode's new network for anonymized fraud signals boosts detection by 53%.

Incode's new network for anonymized fraud signals boosts detection by 53%. CEO Ricardo Amper shares insights into building TrustGraph with technology from Identiq Oct 14, 2026, 11:11 am EDT Chris Burt Incode is introducing a fraud intelligence-sharing capability based on privacy-preserving data analysis to help its customers identify possible fraud incidents while speeding up legitimate transactions. The new TrustGraph is a network of banks, fintechs and other institutions to share fraud and trust signals without exchanging the underlying personal data. Early access program participants in the TrustGraph network were able to identify up to 53 percent more fraud cases than with the fraud detection models they already had in place, across 12.2 million verified sessions. Incode Founder and CEO Ricardo Amper tells Biometric Update in an email interview that the technology can recognize repeat activity even when the associated names, documents or devices change. "For example, if an individual has been associated with fraud at one participating institution and subsequently appears at another under a different identity, TrustGraph can surface that connection through an explainable risk signal," Amper explains. "The second institution gains visibility into a previously identified fraud association that it could not have detected using its own records alone, without accessing the other institution's customer records." How TrustGraph works. TrustGraph de-identifies signals and searches the network for cryptographic matches of fraud and trust signals using secure multi-party computation (SMPC). This allows comparison without making the data accessible to other institutions or Incode. Institutions participating in the network, including competitors, can therefore share signals without exchanging customer data or otherwise risking falling afoul of privacy regulations. TrustGraph utilizes the Fully Anonymous Identity Resolution (FAIR) technology developed by Identiq through more than a decade of research and more than $50 million in investment into cryptographic peer-to-peer identity validation. Incode acquired Identiq in June with explicit intentions to build the privacy-preserving fraud signals-sharing network. "Following the acquisition, Incode brought its biometric identity verification capabilities to this foundation, developing algorithms and deploying systems to connect network intelligence with verified identities," Amper says. Organizations with TrustGraph implemented get "explainable risk or trust signals with reason codes, rather than a numerical confidence score," Amper says. "Examples include suspected repeat fraud, unusual activity, and patterns associated with fraud rings." They feed this information into their decisioning processes to approve, deny or manually investigate the application or transaction, or request additional verification, he says. Incode forecasts that by the end of this year, 61 percent of fraud attempts will be powered by AI. Amper discussed the role of AI agents in making fraud both automated and more convincing in the wake of Incode's agentic fraud report in August. "How do you expect every single business to keep up with deepfakes, synthetic identities, and romance scams on its own? It is impossible. That is why we chose Incode, which has the strongest solution in the market today," says Navjeet Grewal, managing director for verification and digital credentials at Canadian payment network Interac. Grewal emphasized the value of organizations being able to identify fraud attacks that are still novel to them by learning from the experiences of others. Incode provides biometric identity verification capabilities to Interac, which has an exclusive license to use the company's document verification technology in Canada. TrustGraph is now available for organizations to run alongside their existing identity verification, onboarding and authentication processes. Article topics. Latest biometrics news. Oct 14, 2026, 10:57 am EDT By Neily Sanon, Test Analyst Fairness is becoming an increasingly important part of biometric evaluation. For organizations developing, buying or deploying... Oct 14, 2026, 10:06 am EDT South Korea's Toss is expanding its Facepay facial recognition payment system beyond convenience stores and cafes into department stores and... Oct 14, 2026, 9:13 am EDT Bangladesh wants to establish a unified digital identity framework for businesses as it aims to reduce the time needed to... Oct 14, 2026, 9:10 am EDT A Dutch coalition has developed a digital identity wallet that is both eIDAS 2.0 compliant and a strategic move for... Oct 14, 2026, 9:05 am EDT Benin's National Agency for the Identification of Persons (ANIP) has introduced online renewal of national biometric identity cards, allowing citizens... Oct 13, 2026, 4:12 pm EDT Nevada-based Brivas has filed a claim of patent infringement against Match Group, alleging the dating app maker used its proprietary...

LiveDealers
Oct 5th, 2026
Pragmatic Play Wins Live Casino Supplier at SBC Awards

Pragmatic Play wins Live Casino Supplier at SBC Awards. Pragmatic Play claims two honors at SBC Awards 2026. Posted on Oct 05, 2026 | 04:04 am Pragmatic Play added two major industry accolades to its portfolio at the SBC Awards 2026, taking home both Live Casino Supplier of the Year and Casino/Slots Developer of the Year (Large) during the awards ceremony held alongside SBC Summit Lisbon. The supplier emerged from a competitive field in the live casino category, where a dozen providers were shortlisted for the award. The recognition capped off a week in Lisbon that brought together operators, suppliers and technology companies from across the global betting and gaming industry. In a statement following the ceremony, Pragmatic Play said: "What a way to cap off SBC Summit Lisbon! A huge thank you and congratulations to the organisers, to everyone who visited our stand, and to all the other winners." Pragmatic Play secured the Live Casino Supplier of the Year title after competing against a shortlist that included Vivo Gaming, ICONIC21, CreedRoomz, ElCasino, ENJOY Gaming, Evolution, Imagine Live, Playtech, Stakelogic Live, BetGames and Winfinity. The live casino segment has become an increasingly important part of Pragmatic Play's business since the company acquired Extreme Live Gaming in 2018. Since then, it has expanded its live dealer portfolio alongside its existing slots and bingo offerings. Today, the supplier markets itself as a multi-product provider, offering operators access to a broad range of gaming content through a single API integration. The strategy has enabled the company to combine live casino products with its established portfolio of digital casino content. The dual award win also highlighted Pragmatic Play's presence across multiple gaming verticals, with judges recognizing both its live casino operations and its slot development activities. Awards span operators, suppliers and technology providers. The SBC Awards 2026 recognized companies and individuals across a wide range of categories covering casino, sports betting, payments, technology and responsible gambling. Among the major operator awards, Betsson Group received Casino Operator of the Year, while Kaizen Gaming collected Sportsbook Operator of the Year and Operator of the Year - Large. Coolbet won Operator of the Year - Medium, and Vegas Legends took the small operator category. In the supplier segment, BetConstruct AI secured both Sportsbook Supplier of the Year and Land-Based Betting & Gaming Product. SOFTSWISS won Aggregator of the Year, Digitain received Platform Provider of the Year, and White Hat Gaming was named White Label Supplier of the Year. Other winners included Sportradar for Live Betting Product and Marketing & Services Provider of the Year, Playbook Fusion for Virtual Sports Supplier, and Oddin.gg for Esports Supplier of the Year. Amusnet collected the Multi-Channel Supplier award, while Incode won Fraud & Compliance Solution of the Year and OKTO PAYMENTS received Payment Innovation of the Year.

GamblingNews.uk
Oct 3rd, 2026
Kaizen Gaming, pragmatic Play, sportradar and betconstruct AI lead SBC Awards 2026 with double honours.

Kaizen Gaming, pragmatic Play, sportradar and betconstruct AI lead SBC Awards 2026 with double honours. The SBC Awards 2026 ceremony crowned its winners at the MEO Arena in Lisbon on Thursday, 1 October, closing out the final day of SBC Summit. Now in its 13th edition, the prestigious event recognised excellence across 39 categories spanning operators, suppliers, and individuals from across the global betting and gaming industry. Dutch football legend Edgar Davids joined broadcaster Kirsty Gallacher to co-host the evening, bringing star quality to one of iGaming's most celebrated annual nights. Kaizen Gaming was among the biggest stories of the night, retaining both Operator of the Year - Large and Sportsbook Operator of the Year for another consecutive year. Betsson Group also successfully defended its Casino Operator of the Year title, continuing its strong run at the SBC Awards. In other operator categories, Coolbet claimed Operator of the Year - Medium, while Vegas Legends picked up Operator of the Year - Small on the night. Novibet retained Innovation in Casino and Gaming Entertainment, and 1xBET successfully defended its Marketing Campaign of the Year award for the second time. Pragmatic Play had an outstanding evening on the supplier side, winning Casino and Slots Developer of the Year - Large for the third consecutive year while also taking home Live Casino Supplier. BetConstruct AI matched that double haul, securing both Sportsbook Supplier of the Year and Land-Based Betting and Gaming Product at the ceremony. Sportradar also enjoyed a strong night, picking up Marketing and Services Provider of the Year and reclaiming the Live Betting Product award, which the company had previously won in 2024. Pascal Gaming took the medium developer category, Gameburger Studios won the small developer award, and Digitain was named Platform Provider of the Year. SOFTSWISS received Aggregator of the Year, Amusnet won Multi-Channel Supplier, and White Hat Gaming secured White Label Supplier of the Year across a busy supplier segment. Stats Perform received the Sports Data Product award, Incode secured Fraud and Compliance Solution of the Year, and EPIC Global Solutions was recognised for Socially Responsible Initiative of the Year. Leadership recognition formed an important part of the evening, with Vladimir Dokov and Alina Mihaela Popa both receiving Leader of the Year honours, while David Natroshvili collected the Nico Jansen Vision to Reality Award. Alea was named Employer of the Year among suppliers, and Allwyn Hellas took the equivalent award on the operator side. In the Rising Star categories, Interplay Tech won Rising Star in Casino and Megapari took Rising Star in Sports Betting, recognising emerging operator talent in the industry. On the supplier side, Insightplay AI secured Rising Star in Sports Betting Innovation and Software, while TaDa Gaming collected Rising Star in Casino Innovation and Software. The ceremony brought SBC Summit 2026 to a close, wrapping up three days of networking, business discussions, and education for the international betting and gaming community gathered in Lisbon. Andrew Fletcher is a veteran iGaming journalist, and he keeps a close watch on regulatory developments and emerging business deals. October 3, 2026

Incode
Aug 10th, 2026
Incode named a 2026 Prism Refractor and Resilient Trust Leader.

Incode named a 2026 Prism Refractor and Resilient Trust Leader. Incode Aug 10, 2026 Incode is proud to share that Incode has been named a Prism Refractor and Resilient Trust Leader in the 2026 Biometric Digital Identity Financial Services Prism Report, published by The Prism Project. The Prism Project is an independent research and market education initiative from Acuity Market Intelligence. Its evaluations draw on public data, surveys, interviews, and confidential briefings across hundreds of organizations. In the 2026 report, Incode was recognized as the highest-scoring Luminary in the Core Identity Technology Beam, one of eight beams the report uses to map the biometric digital identity ecosystem. The Refractor designation is reserved for the single highest-scoring vendor in each Beam. What makes Incode a Resilient Trust Leader? The 2026 Financial Services Prism Report acknowledged Incode's vertically integrated AI platform spanning biometric identity verification, liveness detection, document authentication, identity orchestration, and fraud intelligence, all in one cohesive platform. Most other identity verification (IDV) solutions provide a stack built from third-party tools and services. It also mentioned Incode's proprietary AI models, which have performed more than seven billion identity trust checks as of August 2026, with over 400 million identity profiles worldwide. Finally, the report mentioned Incode's private-by-design architecture, which enables the platform to meet rising consumer expectations about privacy while helping organizations meet their trust and compliance goals. Why The Prism recognition matters. This year's report introduces a new lens for the industry: the Prism Resilient Trust Pyramid. This model extends the traditional Triangle of Trust, which focuses exclusively on issuers (governments and other sources of ID), holders (consumers), and verifiers (organizations), to also include an always-on point of IDV: biometrics. The timing makes sense. As agentic AI begins initiating transactions, making decisions, and interacting autonomously across banking, lending, and digital asset ecosystems, financial institutions face a harder question than document fraud alone. They need to know a real human is behind a given action at all times. Resilient identity now has to unite privacy protection and regulatory compliance with defense against deepfakes, synthetic identities, and injection attacks. Both have to hold at once, across onboarding, authentication, and every high-risk transaction that follows. How Incode is built for the Resilient Trust Pyramid shift. The document authentication depth from AuthenticID and the privacy-preserving cryptography layer from Identiq support Incode's proprietary network intelligence architecture, which lets financial institutions detect fraud patterns across institutional boundaries without exposing customer data or surrendering data sovereignty. AI-generated personas, deepfakes, and agentic fraud all require continuous verification that a human is actually present, not just identified. Incode is prioritizing partnerships where continuous trust is the ultimate goal. The report specifically called this out by mentioning Incode's collaboration with Interac, in which liveness detection is paired with network-level fraud intelligence to strengthen IDV while keeping friction low for legitimate customers. Download the report. The 2026 Biometric Digital Identity Financial Services Prism Report, including Incode's complete profile and the Resilient Trust Pyramid framework, is available now. Download the report today. Interested in learning how Incode can help establish continuous trust at your organization? Request a demo today.

Biometric Update
Aug 5th, 2026
Incode launches GovFaceMatch for DMV-based identity verification.

Incode launches GovFaceMatch for DMV-based identity verification. Product links identity to issuing government record via secure DMV integrations Incode has announced the launch of GovFaceMatch, which a blog post calls "the first identity solution to verify biometrics directly against state DMV records in real time." The company says that, in the face of complex, sophisticated AI attacks that hobble traditional identity verification systems, "the only viable solution is to tie identity directly to an irrefutable source of truth." Government records serve this purpose, and Incode is betting on their reliability, in that GovFaceMatch is the first product to launch in GovMatch, a suite of verification solutions built on government records. "By matching a live selfie against the issuing government record," it says, "GovFaceMatch confirms identity against the one source that cannot be fabricated, in an average of 10 seconds." No need to trust document, no additional friction. The firm is positioning its offering as an alternative to additional checks that add friction and can ultimately impact revenue. "Additional identity checks frustrate users, and that frustration translates to drop-offs and lost conversion," it says. "Up to 40 percent of legitimate users abandon document-based verification before they complete their session." GovFaceMatch prioritizes a simple user experience, aiming to offer most customers a basic two-step process: scan a driver's license barcode and take a selfie for matching. In doing so, it tweaks the central question from "does this document look legitimate?" to "does the person undergoing verification match a real government-issued identity?" This, Incode says, eliminates the need to trust the document at all. The product can verify identity in an average of 10 seconds, and has led to a 20 percent increase in overall conversion for select use cases. It requires explicit consent for all user verifications, and facial biometrics "can be deleted immediately following verification." It operates through secure integrations with state DMV systems, with all biometric matching occurring within the DMV environment, behind its security perimeter. This form of direct verification against official issuing records, Incode says, provides "a level of certainty that legacy systems cannot replicate." Government records immune to agentic AI. In a post on LinkedIn, Incode CEO Ricardo Amper calls GovFaceMatch "a new standard for identity verification." He says the threat of AI fraud has grown too sophisticated for the tradeoff between fraud and friction to survive. "A fake identity built on real stolen data and the fraudster's own face sells for as little as $15, and a fully functioning synthetic identity can be built in under seven minutes," Amper says. "The data is real. The face passes the check. Traditional verification was never designed to stop this." Amper points to Incode's recent Agentic Fraud Report, which "documented autonomous AI agents executing attacks with no human operator, generating documents, identities, and deepfakes at machine speed." "Every check that judges whether an artifact looks authentic loses ground as agentic AI improves. A government record does not." Article topics. Latest biometrics news. Aug 11, 2026, 4:51 pm EDT Texas Attorney General Ken Paxton, whose case against adult content providers in the Supreme Court set a precedent on age... Aug 11, 2026, 4:23 pm EDT On the surface, the UK's quest to allow adults to use digital ID to prove their age for alcohol sales... Aug 11, 2026, 3:31 pm EDT The latest NIST Face Recognition Technology Evaluation (FRTE) 1:1 results suggest facial verification is entering a more mature phase. Established... Aug 11, 2026, 3:30 pm EDT Western Australia Police invited additional criticism and controversy into their June pilot of live facial recognition with transparency and consultation... Aug 11, 2026, 3:28 pm EDT The British Transport Police (BTP) are expanding its live facial recognition trial with deployments in London Underground stations. The first... Aug 11, 2026, 2:46 pm EDT Signicat's technology for biometric identity verification and ID document validation with NFC scans, ReadID, has been certified for the UK's...